Business Details
30 Years
experience
Emergency
services
Trusted IT Support Services in Portsmouth
Busted Networks has been delivering professional IT support to small and medium-sized enterprises for 27 years. We specialise in providing comprehensive IT solutions across Portsmouth, Havant, Petersfield, Chichester, and Fareham. Our services include 24/7 proactive monitoring, emergency support, backup and recovery, server maintenance, and managed hosting. With a client retention rate approaching 100%, we act as a de facto IT department for businesses that require reliable technical infrastructure. Our team of former corporate professionals combines technical expertise with a commitment to understanding each client's unique operational needs. We offer fixed pricing and guaranteed workmanship, ensuring transparency and cost predictability.Our partnerships with leading technology providers like Dell, Microsoft, and Netgear enable us to deliver cutting-edge solutions. We maintain strict security protocols through proactive monitoring, antivirus protection, and staff education programs. Our approach combines technical excellence with a personal touch, ensuring minimal business disruption during installations or upgrades. We provide tailored IT consultancy services that align with both short-term requirements and long-term business objectives. Our disaster recovery solutions ensure business continuity through cloud backup and rapid system restoration capabilities.
Services
IT Consultancy
Emergency Support
Backup Recovery
Server Maintenance
Cloud Hosting
Network Security
Help Desk Support
Disaster Recovery
VoIP Solutions
IT Installations
Details
- Year established: 1996
Highlights and features
- 27 years of dedicated IT support experience
- 24/7 proactive monitoring and emergency response
- 98% client retention rate through consistent delivery
- Partnerships with Dell, Microsoft, and Netgear
- Proactive cybersecurity and staff education programs
What people say
Approachable and diligent
Never let us down
Peace of mind
Methodical improvements
Cost-effective solutions
Services
Emergency IT Support
Our rapid response team provides immediate technical assistance for critical system failures. Available 24/7 with guaranteed response times, we resolve urgent issues affecting business continuity. Specialising in server crashes, network outages, and security breaches, our engineers implement swift solutions while minimising operational disruption. Clients benefit from reduced downtime and expert troubleshooting by certified technicians.
Cloud Backup Recovery
We implement robust cloud-based backup solutions with automated daily data preservation. Our systems ensure complete data restoration within 2 hours for critical business information. Regular integrity checks verify backup reliability while encryption protocols protect sensitive data. Businesses gain peace of mind knowing their digital assets are secure against accidental deletion, cyberattacks, or hardware failures.
Proactive Server Maintenance
Continuous monitoring and scheduled maintenance prevent server-related disruptions. Our engineers perform regular software updates, hardware diagnostics, and security audits. Temperature control and physical server cleaning extend equipment lifespan while performance optimisation ensures maximum efficiency. This preventative approach reduces emergency call-outs by 73% compared to reactive maintenance models.
IT Consultancy
Tailored advice aligns IT infrastructure with business growth objectives. We conduct comprehensive system audits and provide cost-effective upgrade recommendations. Implementation plans consider both immediate requirements and future scalability. Clients receive clear technical guidance without industry jargon, ensuring informed decision-making about technology investments.
Managed Hosting Services
Our off-site data centre monitoring ensures optimal system performance. 24/7 surveillance tracks server health, network traffic, and security threats. Regular patch management maintains compliance with GDPR and other regulatory standards. Businesses benefit from enterprise-grade hosting without the expense of in-house infrastructure.
Questions
What areas do you cover for on-site support?
We provide on-site IT support across Portsmouth, Havant, Petersfield, Chichester, and Fareham with 24/7 emergency coverage.
Do you offer guaranteed response times for emergencies?
Yes, our emergency support guarantees initial response within 30 minutes and on-site attendance within 2 hours during business hours.
Can you help with GDPR compliance requirements?
Our data protection solutions include GDPR-compliant backup systems, access controls, and audit trails to ensure regulatory compliance.
What's included in your proactive maintenance packages?
Packages include 24/7 system monitoring, monthly security updates, quarterly hardware inspections, and priority emergency support.
How do you handle after-hours technical issues?
Our 24/7 monitoring system detects issues automatically, with emergency engineers available for immediate remote or on-site intervention.
Do you provide staff IT security training?
Yes, we offer regular cybersecurity awareness sessions covering phishing prevention, password security, and safe browsing practices.
