Business Details
21 Years
experience
Emergency
services
Trusted Computer Repairs & IT Support in Portsmouth
Established in 2005, Ace Processors is a family-run business providing comprehensive computer services in Portsmouth. With over 18 years of experience, we specialise in computer repairs, data recovery, virus removal, and IT support for both home and business users. Our team has earned multiple industry awards including 'IT Service Provider of the Year 2023' and 'Most Customer-Focused IT Repair & Support Company 2023'. We operate from our shop at 86 Tangier Road, offering walk-in services and priority call-outs.Our expertise extends to media conversion, website design, and custom PC builds, supported by ISO-standard quality processes. We maintain transparency through fixed pricing, free initial diagnostics, and clear communication throughout service delivery. Our 120-day warranty on refurbished equipment and 90-day return policy demonstrate our commitment to customer satisfaction. We serve both individuals and businesses, providing tailored solutions from basic repairs to comprehensive network installations.
Services
Computer Repairs
Data Recovery
Virus Removal
Network Installation
Custom PC Builds
Media Conversion
Website Design
Business IT Support
Refurbished Equipment
Printing Services
Details
- Year established: 2005
Highlights and features
- Award-winning service provider with 18+ years of local experience
- Family-run business offering personalized IT solutions
- Emergency call-out service available
- Free initial diagnostics and transparent pricing
- 120-day warranty on refurbished equipment
Associations and certifications
- ISO 9001
- AI Global Media
- Hampshire SME News
What people say
Excellent service
Prompt and efficient
Outstanding quality
Reasonable charges
Highly recommended
Services
Computer Repairs
We diagnose and fix hardware and software issues for desktops and laptops. Our technicians handle screen replacements, keyboard repairs, and internal component fixes. With same-day service available, we use genuine parts and provide 120-day warranties on repairs. Our shop-based service includes free initial diagnostics.
Data Recovery
Specialists in recovering lost files from damaged storage devices. We retrieve data from failed hard drives, corrupted SSDs, and accidental deletions. Immediate action recommended to maximise recovery success. Business clients benefit from secure data transfer and backup solutions to prevent future losses.
Virus Removal
Comprehensive system scans and infection removal using industry-leading tools. Service includes security software installation and system optimisation. We provide AVG antivirus at discounted rates and Malwarebytes protection. Post-cleanup support ensures ongoing system security and performance monitoring.
Custom PC Builds
Tailored desktop computer construction to meet specific requirements. Options include gaming rigs, business workstations, and media servers. We source components to match budgets and provide full system testing. Service includes OS installation and software configuration for immediate use.
Business IT Support
Comprehensive technology solutions for SMEs including network installation, server maintenance, and cybersecurity. Priority call-outs available with response times under four hours. Services extend to cloud backups, email hosting, and staff training programmes to enhance digital capabilities and operational efficiency.
People
Kevin Jones
Owner & Lead Technician
With 18 years' experience in computer engineering, Kevin founded Ace Processors in 2005. He oversees technical operations and customer service, maintaining quality standards that earned multiple industry awards. His expertise spans hardware diagnostics and network infrastructure.
Mr. Palmer
Customer Service Manager
Managing client relations since 2010, Mr. Palmer ensures service excellence across all customer interactions. He coordinates the support team and implements quality control measures that contributed to winning 'Customer Service Excellence Award 2022'.
Questions
Do you offer emergency computer repairs?
Yes, we provide priority call-out services for urgent computer issues with response times under four hours during business hours.
Can you recover data from broken devices?
We specialise in data recovery from damaged storage media, including failed hard drives and cracked SSDs, using specialist equipment in our Portsmouth workshop.
Do you sell refurbished computers?
Yes, we offer professionally refurbished laptops and desktops with minimum specifications of Intel i3 processors, 8GB RAM, and 240GB SSD storage, all with 120-day warranties.
What printing services do you provide?
We offer A3 document printing from £0.10 per side, including binding, laminating, and professional photo printing on high-quality paper stock.
Do you support local businesses?
Yes, we provide comprehensive IT support for Portsmouth businesses, including network installation, server maintenance, and cybersecurity solutions tailored to SME requirements.
Can you help with website creation?
In partnership with Purple Chicken Design, we offer custom website development with hosting services, including domain registration and professional email setup.
