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Award-Winning Computer Repair & IT Support Services
PC PAL Franchising is an award-winning national computer repair organisation with a network of local engineers dedicated to providing exceptional service to residential and business clients. Established to bridge the gap between technical complexity and user accessibility, we specialise in desktop and laptop repairs, virus removal, IT support, and tailored solutions for small businesses. Our franchise model ensures localised service backed by national expertise, with engineers who are fully qualified, experienced, and insured. We prioritise customer satisfaction through competitive pricing, no call-out fees, and a commitment to resolving issues promptly at the client's home or office.Recognised with accolades such as the National Award for Service & Support and the Theo Paphitis Small Business Sunday award, we combine technical proficiency with a customer-centric approach. Our engineers are trained to explain complex processes in simple terms, ensuring clients feel informed and confident in our solutions. With a 98% customer satisfaction rating, we continue to build trust through transparency, reliability, and a focus on long-term relationships over transactional interactions.
Services
Computer Repairs
Virus Removal
IT Support
Laptop Screen Repair
Data Backup
Highlights and features
- We guarantee 98% customer satisfaction based on verified feedback
- Our engineers are fully qualified, insured, and CRB-checked
- We offer rapid response with same-day or next-day service availability
- All engineers provide clear, jargon-free explanations of technical issues
- Backed by national infrastructure while delivering localised service
What people say
Excellent service
Knowledgeable engineers
Prompt response
Clear explanations
98% satisfaction
Services
Computer Repairs
Our computer repair service addresses hardware and software issues for desktops and laptops. Engineers diagnose problems ranging from faulty components to operating system errors, providing on-site fixes to minimise downtime. With expertise in all major brands, we ensure systems are restored to optimal performance while explaining technical details in plain language. This service suits both casual home users and businesses requiring urgent technical intervention.
Virus Removal
Specialist virus and malware removal service eliminates security threats from infected systems. Engineers perform deep scans, remove malicious software, and implement protective measures like BullGuard antivirus. The process includes system restoration and client education on safe browsing practices. Ideal for users experiencing slowdowns, pop-ups, or suspicious activity compromising their device security.
IT Support
Tailored IT support for small businesses covers network security, software configuration, and ad hoc technical assistance. Services include firewall setup, cloud backup solutions, and staff training on cybersecurity best practices. Our pay-as-you-go model suits companies without dedicated IT departments, ensuring professional support without long-term contracts or hidden fees.
Laptop Screen Repair
Professional laptop screen repair service replaces cracked or damaged displays while preserving data. Engineers carry common screen models for immediate replacement and handle delicate components with anti-static equipment. This service extends device lifespan, avoiding unnecessary purchases while restoring full functionality to work or personal devices.
Data Backup
Secure online data backup solutions protect critical files against loss from hardware failure or cyberattacks. Our setup includes configuring automated backups, selecting appropriate storage tiers, and demonstrating retrieval processes. Particularly valuable for businesses needing disaster recovery options and home users safeguarding personal documents and media.
People
Sean Forster
Lead Engineer
Experienced engineer with over 10 years of service, specialising in complex system diagnostics and user-friendly technical support for residential clients.
Antony Swenson
Senior Technician
Certified technician renowned for patient instruction and resolving intricate software issues, serving Bristol area businesses and households since 2011.
Bruce Meredeen
IT Specialist
IT expert with focus on small business network security, providing tailored solutions and training to enhance digital protection standards.
Questions
Do you offer same-day computer repair services?
Yes, we provide same-day service where possible, with engineers typically available within 24 hours of booking.
Are your engineers qualified and insured?
All engineers hold industry certifications, are CRB-checked, and carry full insurance for client protection.
Can you repair Apple Mac computers?
Yes, our technicians specialise in all makes including Apple Macs, with expertise in macOS and hardware repairs.
What payment methods do you accept?
We accept major credit/debit cards and bank transfers, with payment required upon service completion.
Do you provide warranties for repairs?
Yes, all repairs come with a 3-month warranty covering both parts and labour.
Can you help with business IT network setup?
Yes, we offer comprehensive business IT services including network installation, security configuration, and ongoing support.
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