Business Details
10 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Rugby
Reach IT delivers expert IT support and management solutions designed to streamline business operations and enhance productivity. With over 30 years of combined experience, our team prioritises proactive monitoring, robust cybersecurity, and tailored consultancy to address specific business needs. We operate with integrity and transparency, ensuring clients receive cost-effective, scalable solutions that align with their growth objectives. Our commitment to quality and continuous improvement guarantees reliable, future-proof technology partnerships for businesses across the Midlands and beyond. 
Services
Managed IT Services
Cyber Security
Consultancy Services
Cloud & Remote Work
Internet & Phone
Details
- Year established: 2016
Highlights and features
- We offer 30 years of combined IT expertise tailored to business-specific needs
- Our proactive monitoring systems prevent issues before they disrupt operations
- We provide transparent pricing with fixed monthly fees per device
- Our cybersecurity solutions protect against evolving digital threats
- We partner with leading technology vendors to deliver cutting-edge solutions
What people say
Top class service
Amazing service
Great team
Prompt support
Knowledgeable staff
Services
Managed IT Services
Our managed IT services provide continuous monitoring and proactive maintenance of your technology infrastructure. This comprehensive solution includes helpdesk support, system updates, and performance optimisation to ensure uninterrupted business operations. By partnering with us, you gain access to expert technicians who prevent issues before they impact productivity while implementing scalable solutions that grow with your business needs.
Cyber Security
Our enterprise-grade cybersecurity solutions protect against evolving digital threats through multi-layered defences. We implement firewalls, encryption, and intrusion detection systems while conducting regular security assessments to identify vulnerabilities. Our compliance expertise ensures adherence to GDPR and industry-specific regulations, providing peace of mind that your sensitive business data remains secure from unauthorised access and cyber attacks.
Consultancy Services
Our consultancy services deliver expert guidance on optimising technology investments for maximum business impact. We conduct thorough IT audits, develop cloud migration strategies, and create business continuity plans tailored to your operational requirements. This strategic approach ensures technology aligns with organisational goals while identifying cost-saving opportunities and efficiency improvements across your digital infrastructure.
Cloud & Remote Work
Our cloud and remote work solutions enable secure, flexible working environments through modern workplace tools. We implement scalable cloud infrastructure that enhances collaboration while reducing hardware costs. These solutions provide seamless access to business systems from any location, ensuring productivity continuity with enterprise-grade security measures protecting data across distributed teams.
Internet & Phone
We optimise connectivity and unify communications through advanced VoIP phone systems and network infrastructure upgrades. Our solutions improve call quality while reducing telephony costs through feature-rich digital phone systems. Enhanced network performance ensures reliable internet connectivity that supports business-critical applications, enabling teams to communicate and collaborate more effectively across all platforms.
People
Paul O'Dell
Director
Paul co-founded Reach IT with 30 years of combined IT industry experience. He leads strategic development while maintaining hands-on involvement in client solutions. His expertise ensures technology investments directly support business growth objectives.
Debbie O'Dell
Director
Debbie oversees administration and finance operations at Reach IT. Her organisational leadership ensures smooth business operations while maintaining focus on client satisfaction and service excellence across all company functions.
Luke Owens
Senior IT Support Analyst
Luke provides expert technical support as our senior analyst. With seven years of experience since joining as an apprentice, he delivers practical solutions to complex IT challenges while maintaining exceptional client service standards.
Steve Jeffs
Senior Support Analyst
Steve brings extensive technical expertise to our support team. His deep understanding of IT systems enables efficient resolution of complex technical issues while providing clear guidance to business clients across various technology platforms.
Ant Allen
Project Lead
Ant manages implementation of major technology projects with precision and technical excellence. His leadership ensures smooth execution of complex IT transformations while maintaining alignment with client business requirements and operational goals.
Questions
What IT services do you offer?
We provide managed IT services, cybersecurity solutions, cloud infrastructure, VoIP phone systems, and strategic IT consultancy tailored to business requirements.
Do you support businesses outside the Midlands?
While based in Rugby, we deliver nationwide IT support services to organisations across the UK through our remote monitoring and management capabilities.
How do you handle cybersecurity threats?
We implement multi-layered security defences including firewalls, encryption, and intrusion detection systems alongside regular vulnerability assessments to protect against evolving cyber threats.
What are your support response times?
Our proactive monitoring identifies issues before they impact operations, with urgent problems typically resolved within hours through our 24/7 support infrastructure and experienced technical team.
Can you help with Microsoft 365 optimisation?
Yes, we specialise in maximising Microsoft 365 capabilities through tailored implementation, staff training, and security enhancements to improve collaboration and productivity across organisations.
How are your pricing models structured?
We offer fixed monthly fees per device with scalable pricing that reduces costs as your business grows, ensuring transparent budgeting without hidden charges.
