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Your Trusted IT Support Partner in Hinckley
Established as a UK-based IT support provider, we specialise in delivering comprehensive technology solutions for businesses across the Midlands and nationwide. Our services encompass managed IT support, telecoms infrastructure, cyber security, and equipment procurement, all underpinned by a commitment to exceptional customer service. With a team of experienced professionals, we offer 24/7 support, proactive system monitoring, and tailored consultancy to ensure businesses maintain operational efficiency.Our Cyber Essentials certification demonstrates our adherence to rigorous security standards, while our flat-rate pricing model provides transparency and cost-effectiveness. By combining technical expertise with a client-centric approach, we aim to be the trusted IT partner for organisations seeking reliable, future-proof technology solutions.
Services
IT Support
Telecoms Solutions
Cyber Security
Equipment Procurement
24/7 Monitoring
Network Management
VoIP Systems
Penetration Testing
Cloud Services
Hardware Supply
Highlights and features
- We offer 24/7/365 IT support with no premium charges
- Our engineers provide proactive system monitoring and maintenance
- Cyber Essentials certified security expertise
- Cost-effective outsourced IT department solutions
- Dedicated team with regular on-site visits for larger businesses
Associations and certifications
- Cyber Essentials
Services
Managed IT Support
Our comprehensive managed IT services ensure business continuity through proactive monitoring, regular system checks, and immediate issue resolution. We handle servers, networks, and devices while providing 24/7 support to minimise downtime. Our engineers deliver on-site visits for larger businesses to maintain optimal system performance.
Cyber Security
We provide robust cyber security solutions including penetration testing, threat detection, and staff training. Our Cyber Essentials certification ensures compliance with industry standards while implementing firewalls, antivirus systems, and intrusion detection measures to protect business data and infrastructure.
Telecoms Solutions
We deliver high-speed internet connections including FTTC, FTTP, and Ethernet options alongside VoIP phone systems. Our telecoms solutions offer scalable infrastructure with service level agreements guaranteeing reliability for businesses requiring constant connectivity and modern communication tools.
Equipment Procurement
Our procurement team sources IT equipment including computers, servers, and peripherals with fast delivery. We offer integrated supply chain management, ensuring all hardware purchases come with consistent payment terms and technical support as part of our comprehensive IT solutions.
Free Consultation
We provide no-obligation consultations to assess business technology needs, offering expert recommendations for network improvements or security enhancements. Our specialists deliver tailored solutions during these sessions, helping businesses make informed decisions about their IT infrastructure requirements.
People
Dan
Managing Director
Leading Kixo IT Solutions's strategic direction, Dan combines technical expertise with business leadership. His drone enthusiasm complements his commitment to innovative IT solutions, ensuring the company maintains its customer-focused approach while delivering cutting-edge technology services across the UK.
Ben
Technical Director
As Technical Director, Ben oversees all engineering operations with a focus on coding excellence. His technical leadership ensures Kixo IT Solutions maintains high service standards, combining deep IT knowledge with practical problem-solving to deliver reliable technology solutions for clients nationwide.
Trisha
Office Manager
Managing Kixo IT Solutions's administrative operations, Trisha brings organisational expertise to support the technical team. Her background in horticulture reflects the company's diverse skill set, while ensuring smooth internal processes that enable the delivery of consistent, high-quality IT services to clients.
Martin
Engineer
As a field engineer, Martin provides hands-on technical support across client sites. His extensive travel experience contributes to understanding diverse business needs, delivering practical IT solutions that align with Kixo IT Solutions's commitment to reliable, customer-focused technology services.
Alfie
Engineer
Alfie delivers technical support with enthusiasm for football and life. His engineering work reflects Kixo IT Solutions's approachable expertise, combining technical proficiency with client engagement to maintain systems performance and resolve issues efficiently for businesses across the Midlands region.
Questions
What IT support services do you offer?
We provide 24/7 managed IT support including server maintenance, network monitoring, software management, and hardware procurement. Our services cover businesses across the Midlands with both on-site and remote support options available.
Are your cyber security services certified?
Yes, we hold Cyber Essentials certification demonstrating our compliance with rigorous security standards. We offer penetration testing, staff training, and implementation of security measures including firewalls and intrusion detection systems.
Do you provide telecoms solutions?
We supply business telecoms including FTTC/FTTP internet connections, Ethernet lines, and VoIP phone systems. Our services include installation, maintenance, and support for communication infrastructure across the UK.
How much does IT support cost?
Our pricing starts at £50 per user/month for standard support. Internet connectivity options begin at £47pcm for FTTC. We provide tailored quotes based on specific business requirements during free consultation sessions.
Can you supply computer equipment?
Yes, we source desktops, laptops, servers, and peripherals through our supply chain. All equipment purchases include technical support and come with consistent payment terms aligned with our IT support services.
Is your support truly 24/7?
We provide genuine 24/7/365 IT support with no premium charges. Our engineers operate on call rotations to ensure continuity, with the same technician handling both regular and out-of-hours support requirements for your business.
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