Business Details
25 Years
experience
Emergency
services
Your Trusted IT Support Partner in Fareham
Established in 2001, Btp Uk (BTP) has become one of Hampshire's most respected IT services companies. With 24 years of experience, we specialise in delivering rapid IT support, cybersecurity solutions, cloud systems, and managed services to businesses across the South of England and beyond. Our team of Microsoft-certified engineers provides 24/7 support, combining technical expertise with a customer-centric approach to ensure seamless IT operations for clients. As a Microsoft Solutions Partner, we maintain the highest industry standards, offering transparent pricing and innovative solutions tailored to modern business needs. Our commitment to excellence is demonstrated through our average 3-minute response time and 46% first-call resolution rate.BTP's culture of innovation, communication, and people-first values has earned us long-term partnerships with clients ranging from small businesses to multinational corporations. We differentiate ourselves through our proprietary BTP Rocket app, which provides real-time service tracking, and our comprehensive service portfolio covering everything from network installations to disaster recovery. Our proven track record includes critical support during the pandemic, helping businesses maintain continuity through remote solutions and rapid on-site assistance.
Services
IT support
Cloud telephony
Cybersecurity
Equipment supply
Network installations
Email management
Managed services
Internet connections
Disaster recovery
Telephone systems
Details
- Year established: 2001
Highlights and features
- 24/7 availability with average 3-minute response times
- Transparent pricing at 25 per user/month
- Microsoft-certified engineers with 24 years' experience
- Proprietary BTP Rocket app for service tracking
- Proven pandemic support with disaster recovery solutions
Associations and certifications
- Microsoft Solutions Partner
What people say
Super-fast response
Technical expertise
Reliable pandemic support
Customer-focused approach
24/7 availability
Services
IT support
Our 24/7 IT support delivers rapid response times with Microsoft-certified engineers available for immediate assistance. We provide remote diagnostics and same-day on-site visits, ensuring minimal business disruption. Our transparent pricing model offers unlimited support at 25 per user monthly, covering hardware, software, and network issues for businesses of all sizes.
Cloud telephony
Modern cloud telephone systems enable flexible communication across devices and locations. We implement and support hosted solutions with features like call recording, conference calling, and IVR systems. Our service includes setup, training, and ongoing maintenance, ensuring seamless integration with existing IT infrastructure and business operations.
Cybersecurity
Comprehensive cybersecurity solutions featuring threat prevention, vulnerability assessments, and Cyber Essentials certification support. We implement advanced security tools and protocols to protect against cyber threats, while providing ongoing monitoring and incident response. Our services help businesses maintain compliance and recover quickly from security breaches.
Equipment supply
We supply and install IT hardware and software tailored to business requirements. Our services include inventory assessment, equipment recommendations, and budget-friendly procurement. We ensure optimal performance through proper configuration and integration with existing systems, supporting both local and cloud-based deployments.
Network installations
End-to-end project installations for servers, networks, and IT infrastructure. Our experienced engineers deliver complete network refreshes, cloud migrations, and software implementations with minimal business disruption. We create custom project plans with clear timelines and budgets, supporting businesses from initial consultation to final deployment.
People
Micha
Chief Executive Officer
Leading BTP's strategic direction with extensive IT industry experience, Micha ensures the company maintains its position as a top Microsoft Solutions Partner while delivering exceptional client service.
Sam
Technical Director
Overseeing technical operations, Sam brings deep expertise in IT infrastructure and managed services, ensuring BTP's engineering team maintains the highest technical standards and service delivery.
Denis
Managing Director
With 20+ years in IT services, Denis drives operational excellence across BTP's support teams, maintaining the company's reputation for rapid response and technical proficiency.
Paul H
Cyber Security Manager
Paul leads BTP's cybersecurity initiatives, holding top industry certifications and implementing advanced protection measures to safeguard client IT systems against evolving threats.
Shannon
Commercial Manager
Managing business growth strategies, Shannon focuses on expanding BTP's market presence while maintaining the company's commitment to transparent pricing and customer satisfaction.
Questions
What are BTP's IT support response times?
We guarantee response within one hour, with average response under three minutes and 46% first-call resolution rate.
Do you provide on-site engineers?
Yes, we offer same-day on-site visits for critical issues and maintain a team of 27+ engineers across our service areas.
Are you Microsoft-certified?
We are a Microsoft Solutions Partner, placing us in the top 0.1% of Microsoft service providers globally.
Can you support remote workers?
Yes, we provide full IT support for hybrid and remote workers through remote access and mobile-compatible solutions.
Do you offer cybersecurity services?
Yes, we provide Cyber Essentials certification, penetration testing, and comprehensive security solutions with qualified specialists.
What pricing models do you use?
We charge £25 per user/month for unlimited IT support, with transparent pricing for all our managed services.
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