Business Details
Emergency
services
Trusted IT Services Partner in Bury St Edmunds
We are a dedicated IT services provider based in Bury St Edmunds, offering tailored technology solutions to businesses across East Anglia. Our team of experienced professionals delivers managed IT support, cloud-based services, and consultancy with a personal touch. We prioritise direct communication, ensuring clients speak directly to knowledgeable consultants without navigating call centres or ticket systems. Our proactive monitoring services safeguard servers, networks, and devices, while flexible support contracts are customisable to meet specific business needs.With expertise in VoIP phone systems, Office 365, and secure cloud backup, we act as an extension of your IT department, providing cost-effective, reliable solutions. Our commitment to transparency, no hidden fees, and 24/7 emergency support ensures businesses operate seamlessly. We pride ourselves on building long-term relationships through honest advice, technical excellence, and a deep understanding of our clients' operational requirements.
Services
Managed IT Services
Cloud Solutions
VoIP Phone Systems
Office 365
Secure Cloud Backup
Network Support
Hardware Procurement
Data Recovery
PCI Compliance
Disaster Recovery
Highlights and features
- We offer direct access to knowledgeable consultants without call centres or tickets.
- All support contracts include free proactive monitoring of IT infrastructure.
- Billing by 15-minute intervals with no call-out charges.
- Flexible contracts tailored to specific business requirements.
- Friendly, jargon-free explanations of technical issues and solutions.
What people say
Personal approach second to none
Smooth running of IT systems
Excellent value and practical solutions
Highly recommend
Professional and competent manner
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of servers, networks, and devices. We proactively address issues before they disrupt operations, ensuring maximum uptime. Businesses benefit from customisable support contracts and direct access to experienced consultants for immediate problem resolution.
Cloud Solutions
We deliver scalable cloud-based technologies including VoIP phone systems, Office 365 integration, and secure data storage. Our solutions reduce infrastructure costs while enhancing collaboration and accessibility. Implementation includes security protocols and 24/7 monitoring to protect sensitive business information.
Disaster Recovery
Our disaster recovery plans ensure business continuity during critical incidents. We design custom strategies with offsite backups, emergency protocols, and rapid system restoration. Services include risk assessments, data replication, and testing to maintain operational resilience during unexpected disruptions.
Network Support
Comprehensive network support covers server maintenance, firewall configuration, and connectivity solutions. We resolve communication issues between devices and implement security measures to protect against cyber threats. Regular audits identify vulnerabilities and optimise network performance for growing businesses.
Hardware Procurement
We source and install IT hardware with pre-deployment testing and software configuration. Our procurement service includes warranty management and compatibility checks to ensure seamless integration with existing systems. Clients receive cost-effective solutions tailored to their technical requirements.
People
Gary Brummage
Director
Gary has over 15 years' experience in IT infrastructure design and support. He co-founded 3it to provide businesses with reliable technology solutions and maintains a hands-on approach to client relationships.
Steve Mott
Director
Steve brings extensive IT industry expertise to 3it, specialising in network security and system architecture. He focuses on delivering scalable solutions that align with evolving business needs while maintaining operational efficiency.
Oliver White
Senior Technical Consultant
Oliver provides on-site and remote technical support with expertise in server maintenance and cloud integration. He ensures clients receive timely resolutions and clear explanations of complex technical issues.
Chris Moore
Technical Manager
Chris oversees technical operations with a focus on proactive monitoring and system optimisation. His patient approach ensures clients fully understand implemented solutions and preventive maintenance strategies.
Harry Brummage
Technical Consultant
Harry specialises in hardware diagnostics and data recovery. He combines technical proficiency with customer-focused service to resolve equipment failures and implement durable IT solutions.
Questions
What IT services do you offer businesses in East Anglia?
We provide managed IT support, cloud solutions, VoIP systems, Office 365 integration, secure backups, and disaster recovery plans tailored to business needs.
How quickly can you respond to IT emergencies?
We offer out-of-hours contracts with rapid response times for critical issues, ensuring minimal disruption to your business operations.
Do you provide customised IT support contracts?
Yes, we create flexible support agreements tailored to your specific requirements, including fixed-price and time-based options.
How do you ensure data security for cloud backups?
Our secure cloud backup uses military-grade encryption and requires multiple authentication factors to protect your sensitive business data.
Can you support existing IT infrastructure?
We work with your current systems, providing upgrades, maintenance, and enhancements without forcing unnecessary equipment replacements.
What makes your IT consultancy different?
We combine technical expertise with direct communication, offering honest advice and jargon-free explanations from consultants who understand your business.
