Business Details
32 Years
experience
Emergency
services
Your Trusted IT Solutions Partner in the North East
LaneSystems has been a trusted provider of IT solutions for SMEs in the North East of England since 1994. Our team of certified professionals specialises in delivering tailored IT infrastructure, cybersecurity, cloud services, and consultancy to help businesses optimise operations without compromising on quality. With a focus on proactive support, we ensure systems remain secure and resilient through advanced threat protection, regular audits, and 24/7 availability.Our technical expertise spans server platforms, network management, and disaster recovery, with all technicians undergoing rigorous background checks. We pride ourselves on building long-term partnerships with clients, offering transparent support contracts that include full audit trails and dedicated assistance. Our commitment to the local community is demonstrated through pro bono work, equipment donations, and supporting charitable organisations across the region.
Services
IT Support
Cloud Services
Cyber Security
Web Design
Data Recovery
Office 365
Backup Solutions
IT Consultancy
Details
- Year established: 1994
Highlights and features
- 25+ years of experience supporting SMEs across the North East
- Tailored IT solutions with transparent pricing structures
- 24/7 support with guaranteed response times
- Proactive cybersecurity measures including Cyber Essentials certification
- Certified technicians with DBS and BPSS clearances
Associations and certifications
- National Cyber Security Centre (NCSC)
What people say
Prompt and efficient service
Proactive and supportive
Critical element in transition
Second to none support
Exceeded expectations
Services
IT Support
Our comprehensive IT support services ensure businesses maintain optimal system performance through proactive monitoring and rapid issue resolution. With certified technicians available 24/7, we provide both remote and on-site assistance across the North East. Our tailored support contracts include full audit trails and SLA-guaranteed response times to minimise operational disruption.
Cyber Security
We implement advanced cybersecurity measures including real-time threat detection, vulnerability assessments, and Cyber Essentials certification. Our proactive approach combines AI-powered protection with regular security audits to safeguard sensitive data. Services include firewall management, malware removal, and staff training to mitigate phishing risks across remote and hybrid working environments.
Cloud Services
Our cloud migration and management services optimise business operations through scalable infrastructure and secure data storage. We specialise in hybrid cloud environments that balance cost-efficiency with system resilience. Implementation includes Microsoft 365 integration, Teams collaboration platforms, and 24/7 support for seamless remote working capabilities across multiple locations.
Web Design
We create responsive, mobile-optimised websites tailored to business requirements, from basic brochures to complex e-commerce platforms. Our designs follow accessibility standards with ongoing support for content management systems. Services include domain management, hosting solutions, and SEO optimisation to enhance online visibility and user engagement.
Data Recovery
Our enterprise-grade backup systems ensure business continuity through automated offsite data protection. Using encrypted storage in North East data centres, we provide rapid recovery of critical information with minimal downtime. The service includes regular integrity checks and scalable storage options to match evolving business needs while maintaining compliance with data protection regulations.
People
Michel Lane
Managing Director
With over 25 years in IT services, Michel leads LaneSystems' strategic direction while maintaining client relationships. He focuses on delivering value-driven IT solutions and community engagement through technology donations.
Galina Lane
Finance Director
A qualified Chartered Accountant, Galina oversees financial operations and business strategy. She ensures transparent pricing structures while balancing family life with exploring North East landscapes.
Mark Shields
Operations Director
Specialising in network infrastructure, Mark leads technical implementations and team development. His proactive maintenance approach ensures system reliability, complemented by martial arts discipline and classic car restoration.
Kevin Whitelock
Technical Team Manager
Progressing from service desk to leadership, Kevin manages technical operations with Excel expertise. He combines IT problem-solving with a passion for strategic games and tea appreciation.
Callum Pearson
Security Technician
Starting as an apprentice, Callum now provides critical security support. His client-focused approach balances technical excellence with pet care for his Staffordshire terriers.
Questions
What IT services do you offer for SMEs?
We provide comprehensive IT support, cybersecurity solutions, cloud services, web design, and consultancy tailored to SME requirements across the North East.
Are you available for emergency IT support?
Yes, our team offers 24/7 emergency support with guaranteed response times to resolve critical IT issues outside standard business hours.
How do you handle data security?
We implement multi-layered security including Cyber Essentials certification, real-time threat detection, regular audits, and staff training to protect against cyber threats.
Can you support remote working setups?
Yes, we specialise in Microsoft 365 integration, Teams implementation, and secure cloud solutions to enable seamless remote and hybrid working environments.
Do you work with charities and non-profits?
We actively support charitable organisations through discounted services, equipment donations, and pro bono technical assistance as part of our community commitment.
What areas do you cover?
While based in Stockton-on-Tees, we serve clients throughout Middlesbrough, Newcastle, Gateshead, Durham, Hartlepool and the wider North East region.
