Business Details
22 Years
experience
Emergency
services
Your Trusted IT Partner for Education Solutions
One I.T Services & Solutions is a dedicated IT partner for educational institutions, committed to streamlining technology integration to enhance operational efficiency and educational outcomes. With over two decades of experience, our team specialises in providing tailored IT solutions, including MIS support, Microsoft licensing, cybersecurity, and infrastructure management. We prioritise strong relationships with schools, offering a friendly yet professional approach through our accredited services used by over 100,000 pupils and staff across the UK.Our not-for-profit model ensures all investments directly improve service quality, while our accreditations and partnerships with industry leaders like Microsoft underscore our technical expertise. We deliver bespoke service level agreements, fast response times, and a commitment to continuous innovation, ensuring schools receive reliable, cost-effective IT support aligned with their evolving needs.
Services
Pro-Active Monitoring
MIS Support
Microsoft 365 for Education
Remote Working
Off-site Backups
Websites
Phones
Printing
Cyber Security
Training
Details
- Year established: 2004
Highlights and features
- Friendly support team with education-specific expertise
- Bespoke SLAs tailored to individual school requirements
- 90% of support tickets resolved on the same day
- Accredited engineers with specialist Microsoft certifications
- Not-for-profit model reinvesting revenue into service improvements
Associations and certifications
- Microsoft Partner
- Microsoft Sales Specialist
What people say
Outstanding service
Excellent support
Knowledgeable team
Prompt solving
Fantastic service
Services
Pro-Active Monitoring
Our continuous system monitoring service prevents IT issues before they disrupt school operations. Using advanced tools, we track network performance, security threats, and hardware health across educational institutions. This proactive approach reduces downtime by addressing potential problems at their earliest stages, ensuring uninterrupted learning environments while maintaining strict compliance with UK data protection regulations.
MIS Support
Specialist support for school management information systems including Arbor, Bromcom, SIMS, and ScholarPack. We provide technical assistance, data management, and system optimisation to streamline administrative processes. Our team ensures seamless integration with complementary tools like dinner money systems and VLE platforms, helping schools maximise their MIS investments while maintaining data integrity and regulatory compliance.
Microsoft 365 for Education
Comprehensive Microsoft 365 implementation and support tailored for educational institutions. We manage licensing, migration, and integration of productivity tools including Teams, OneDrive, and Intune. Our services enable secure collaboration, device management, and accessibility features while ensuring GDPR compliance. We also provide training to help educators maximise the platform's educational potential through immersive learning tools and collaborative workflows.
Cyber Security Training
Partnering with Boxphish to deliver targeted cybersecurity training for schools. Our program addresses phishing threats and evolving security risks through interactive modules and simulated attacks. We help institutions meet insurance requirements by establishing continuous training frameworks, while providing detailed reporting to demonstrate compliance with regulatory standards and insurance mandates specific to the education sector.
AV Maintenance
Scheduled maintenance service for school AV equipment including projectors, interactive whiteboards, and audio systems. Our engineers perform quarterly cleaning, recalibration, and condition assessments to extend equipment lifespan. The service includes emergency response during Ofsted inspections and comprehensive reporting on lamp hours and system performance, ensuring optimal classroom technology functionality throughout the academic year.
Questions
What IT services do you offer specifically for schools?
We provide MIS support, Microsoft licensing, cybersecurity solutions, AV maintenance, cloud services, and infrastructure management tailored to educational institutions' needs.
Are your Microsoft licensing services cost-effective for schools?
Yes, we help schools maximise value through education-specific licensing models, including free student licenses and framework procurement options.
How quickly do you respond to IT support requests?
We aim to resolve 90% of tickets on the same day they're raised through our responsive helpdesk and on-site support teams.
Do you provide cybersecurity training for school staff?
Yes, we offer Boxphish-based cybersecurity training programs specifically designed for education sector threats and compliance requirements.
Can you support multi-academy trusts with IT services?
Yes, we provide scalable solutions for academy trusts, including unified communications systems and centralised IT management across multiple schools.
