Business Details
19 Years
experience
Emergency
services
Trusted IT Support & Cybersecurity Solutions UK
Purple Computing has been delivering high-quality IT support services to homes and businesses across the South West since 2007. Founded by James Hart as a sole trader, the company incorporated as Purple Computing Limited in 2010, driven by a mission to redefine industry standards for customer service, technical support, and response times. With 16 years of hands-on experience, we have established ourselves as an industry-leading managed service provider (MSP) specializing in Apple products while maintaining deep expertise in Microsoft Windows environments and cloud services. Our team of dedicated engineers and support staff combines technical excellence with a client-centric approach, serving businesses of all sizesfrom small enterprises requiring outsourced IT departments to large organizations complementing internal teams.We hold accreditation through the Apple Consultants Network since 2010 and maintain strategic partnerships with leading software providers. Our commitment to innovation is matched by our dedication to transparency, with no hidden fees and a documented system ensuring consistent service delivery. We offer free, no-obligation consultations to help businesses align their IT infrastructure with operational goals, backed by a proven track record of exceptional customer retention and industry recognition.
Services
IT Support
Cyber Security
Cloud Solutions
Telephony & Video
Network Connectivity
Business IT Consultancy
Device Compliance
Phishing Training
Remote Working Setup
System Audits
Details
- Year established: 2007
Highlights and features
- 16 years of experience in Apple and Windows IT support since 2007
- ISO 27001-certified cybersecurity frameworks and Cyber Essentials accreditation
- 95% of helpdesk tickets responded to within 1 hour
- Multi-platform expertise covering Mac, Windows, Linux, and cloud systems
- Local engineers strategically located across the South West UK
Associations and certifications
- Apple Consultants Network
- ISO 27001
- Cyber Essentials
What people say
Super quick and efficient
Helpful and pleasant
Responsive and friendly
Amazing support
Knowledge is power
Services
IT Support
Our IT support services provide comprehensive technical assistance for businesses of all sizes. Specializing in Apple Mac, iPad, and iPhone systems while maintaining expertise in Windows and Linux environments, we offer helpdesk support, onsite interventions, and remote troubleshooting. Our engineers deliver rapid response times with 95% of initial helpdesk replies within one hour, supported by detailed documentation systems ensuring consistent service delivery across all client infrastructures.
Cyber Security
We deliver end-to-end cybersecurity solutions including ISO 27001 certification, Cyber Essentials accreditation, and dark web monitoring. Our services encompass phishing simulations, multi-factor authentication implementation, and device compliance checks. With dedicated security audits and cloud monitoring systems, we help businesses protect sensitive data through both preventive measures and rapid incident response protocols tailored to individual organizational requirements.
Cloud Solutions
Our cloud solutions cover migrations, hybrid environment implementations, and ongoing management of hosted systems. We work with trusted partners to deliver Microsoft 365, Dropbox Business, and Tailscale cloud VPN solutions. Our approach considers bandwidth limitations, team size, and collaboration requirements to create customized cloud infrastructures that balance security with operational efficiency while maintaining seamless integration with existing on-premises systems.
Telephony & Video
We provide tailored telephony and video conferencing solutions using 3CX Cloud VoIP, Microsoft Teams, and Slack integrations. Our engineers design systems that match organizational communication patterns, supporting both traditional voice calls and modern collaboration tools. Implementation includes system design, integration with existing infrastructure, and ongoing support for video conferencing platforms, ensuring reliable connectivity across distributed teams and office locations.
Business IT Consultancy
Our consultancy services offer strategic IT planning, infrastructure management, and technology implementation guidance. We help businesses develop IT roadmaps aligned with operational goals, covering system upgrades, cybersecurity frameworks, and digital transformation initiatives. With expertise in virtual IT director roles and project management, we provide both one-time assessments and ongoing advisory services to optimize technology investments and ensure long-term system sustainability.
People
Michael Tanner
IT Director
With over 13 years' experience in infrastructure, cloud, and software projects, Michael leads our technical strategy and service delivery. He oversees the implementation of complex IT systems while maintaining direct client engagement, ensuring our solutions remain aligned with evolving business needs and technological advancements.
Lochie Eley
Service Desk Manager
Having joined in 2018, Lochie now manages our 24/7 service desk operations. He specializes in incident management and service level agreement compliance, ensuring consistent delivery of our rapid response times while mentoring junior engineers in best practices for technical support and client communication.
Jack Salero
Project Delivery Expert
With over a decade of Apple-focused technical support experience, Jack specializes in complex system integrations and migrations. He leads major implementation projects, particularly in transitioning businesses to Apple-centric infrastructures while ensuring seamless compatibility with existing Windows and cloud environments.
Denis Nyuli
Project Delivery Specialist
Bringing 9 years of software development and automation expertise from automotive and retail sectors, Denis focuses on workflow optimization. He develops custom scripts and integrations that enhance system efficiency, particularly in cross-platform environments requiring synchronization between different operating systems and cloud services.
Joe Puxty
Support Engineer
A recent addition to our team since late 2024, Joe provides first-line technical support through our helpdesk. Specializing in Windows and Linux environments, he quickly resolves common IT issues while escalating complex problems to senior engineers, maintaining our commitment to rapid initial response times.
Questions
What IT services does Purple Computing offer?
We provide IT support, cybersecurity solutions, cloud services, telephony systems, network connectivity, and business consultancy tailored to Apple, Windows, and hybrid environments across the UK.
How quickly does Purple respond to IT issues?
We routinely deliver 95% of helpdesk first responses within 1 hour, with high availability for onsite emergencies while maintaining service level agreements.
Which areas does Purple Computing serve?
We operate across the South West UK with engineers in Exeter, Bristol, Reading, Southampton, and London, offering onsite support within a 50-mile radius of these hubs.
Is Purple Computing Apple-certified?
Yes, we've been an accredited member of the Apple Consultants Network since 2010, specializing in Mac, iPad, and iPhone enterprise support solutions.
What cybersecurity accreditations does Purple hold?
We maintain ISO 27001 certification, Cyber Essentials accreditation, and offer security audits covering device compliance, dark web monitoring, and phishing prevention.
Do you offer free IT consultations?
Yes, we provide free, no-obligation consultations with our experienced team to assess your IT requirements and recommend tailored solutions.
