Business Details
37 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions
Established in 1989, CIS has built a reputation as a leading managed IT service provider with national coverage. Our 35 years of expertise in cloud solutions, cybersecurity, communications infrastructure, and IT support enable us to deliver tailored technology strategies that align with business objectives. We prioritise understanding client challenges before implementing solutions, combining technical proficiency with proactive monitoring to ensure operational continuity. Our team of certified professionals maintains a 99.8% resolution rate across 34,000 annual service tickets, supported by 24/7 monitoring systems.With a client retention rate evidenced by 20-year partnerships, we demonstrate commitment to evolving with technological advancements while maintaining personal account management. Our adaptive private cloud architecture and holistic security approach reflect our dedication to making IT work smarter for businesses of all sizes.
Services
Cloud Solutions
Cyber Security
Communications Systems
IT Support
Backup Recovery
Details
- Year established: 1989
Highlights and features
- 35 years of proven expertise in business IT solutions
- Tailored technology strategies aligned with business objectives
- 24/7 monitoring and rapid incident response service
- Certified team with 99.8% service resolution rate
- Proven track record with 20-year client partnerships
What people say
Prompt professional service
Trusted knowledge
Outstanding support
Second to none
Proven track record
Services
Cloud Solutions
Our private cloud architecture provides secure, scalable IT infrastructure tailored to business requirements. Clients benefit from closed network environments with complete data control while maintaining flexibility to expand or reduce resources as needed. Subscription-based models ensure cost-effectiveness, with expert management of configuration, maintenance, and security protocols. This solution particularly benefits organisations without in-house IT teams requiring enterprise-grade cloud capabilities.
Cyber Security
Comprehensive cybersecurity protection covering vulnerability management, penetration testing, and security awareness training. Our multi-layered approach includes email security monitoring, encryption services, and mobile device management to protect against evolving threats. Certified professionals implement continuous remediation programs and managed assessment services to maintain compliance and prevent data breaches in both cloud and on-premises environments.
IT Support
24/7 managed IT support with 99.8% resolution rate across 34,000 annual service tickets. Our certified engineers provide remote and on-site assistance with rapid response times for critical issues. Services include system monitoring, proactive maintenance, and strategic IT planning delivered through dedicated account managers who understand each client's unique operational requirements and growth objectives.
Backup Recovery
Enterprise-grade backup solutions with guaranteed fast recovery times and regular testing protocols. We implement hybrid onsite/offsite systems to protect against ransomware and accidental data loss while ensuring compliance with industry standards. Our private cloud infrastructure provides additional security layers, with expert recovery planning to maintain business continuity during server failures or cyber incidents.
Communications Systems
Custom business communication systems integrating VoIP telephony, hosted email platforms, and redundant internet connectivity. Our specialists design solutions that ensure constant availability for customer interactions while maintaining security standards. Services include broadband optimisation, mobile communications tailoring, and infrastructure planning to support modern workplace connectivity requirements.
People
Matthew Grantham
Managing Director
Leading CIS since 2010, Matthew brings strategic vision to IT solutions with over 25 years in technology leadership roles. His focus on client-centric innovation has driven the company's expansion into cloud services and cybersecurity excellence.
Daniel Hadland
Technology & Innovation Director
With 18 years in IT infrastructure, Daniel oversees technology development and innovation. He specialises in cloud architecture and cybersecurity strategy, ensuring CIS maintains cutting-edge service offerings aligned with emerging industry trends.
Nick Shaw
Head of Sales
Nick leads business development with a consultative approach, connecting technical capabilities to client needs. His 15-year IT sales experience helps translate complex solutions into measurable business benefits for organisations nationwide.
Gabriella Procaccini
HR & Operations Manager
Managing HR and operational processes since 2015, Gabriella ensures efficient service delivery through talent development and process optimisation. Her focus on team growth supports CIS's commitment to maintaining technical excellence across all service areas.
Sam Russell
Service Delivery Manager
Sam oversees service implementation with 12 years in IT operations. He manages client onboarding and service transitions, ensuring seamless integration of new systems while maintaining existing infrastructure performance standards.
Questions
What IT services does CIS offer?
CIS provides cloud solutions, cybersecurity services, communications systems, IT support, and backup recovery. Our managed services include private cloud hosting, network security, VoIP telephony, and 24/7 technical support.
How does CIS handle cybersecurity threats?
We implement multi-layered security including continuous vulnerability management, penetration testing, email monitoring, and encryption services. Our certified team provides proactive threat detection and incident response to protect business data.
Can CIS support businesses outside Oxford?
Yes, we provide nationwide IT support with remote services available internationally. Our clients include organisations in Birmingham, London, and across the UK requiring managed IT solutions.
What makes CIS different from other IT providers?
Our 35-year experience, 99.8% resolution rate, and dedicated account management set us apart. We combine technical expertise with strategic planning to align IT solutions with business growth objectives.
How does CIS handle data backup and recovery?
We offer hybrid backup solutions with regular testing and guaranteed fast recovery. Our private cloud infrastructure ensures secure data protection with compliance support for business continuity.
Is CIS available for emergency IT support?
Yes, our 24/7 monitoring and rapid response service handles critical IT issues outside regular hours. We prioritise urgent matters with immediate engineer access for system restoration.
