Business Details
32 Years
experience
Emergency
services
Expert IT Support Solutions in Oxfordshire
Flex Information Technology has been empowering businesses through smart and flexible IT solutions since 1994. Our team of experienced engineers delivers quality support and service, combining technical expertise with a personal approach to become a trusted partner for our clients. We specialise in developing strategic IT solutions tailored to individual business needs, working with industry-leading suppliers like Microsoft, Fujitsu and Dell to ensure reliable, cost-effective technology implementation. Our proactive management approach means we often resolve issues before clients are even aware of them, supported by a 99.1% customer satisfaction rate and industry-leading response times.Based in Woodstock, Oxfordshire, we serve businesses across central London and surrounding counties, providing comprehensive IT policies that align with both regulatory requirements and client-specific needs. With over 30 years' experience in the sector, our founders Paul Horseman and Peter McLaughlin established the company's reputation for transparent pricing and flexible solutions that grow with our clients' evolving requirements. We pride ourselves on being more than just an IT provider - our clients consider us an extension of their teams, working strategically in both proactive and reactive capacities to support business continuity and technological advancement.
Services
IT Security
Cloud Solutions
Business Continuity
Network Infrastructure
VoIP Services
Cyber Essentials
Managed IT Support
Server Support
Software Subscriptions
Equipment Supply
Details
- Year established: 1994
Highlights and features
- We offer over 30 years' combined experience in IT support and infrastructure
- Our team provides proactive management with 0.55-hour average first response time
- We work with Microsoft, Fujitsu and Dell to deliver reliable technology solutions
- We maintain 99.1% customer satisfaction through transparent pricing policies
- Our engineers provide strategic IT advice aligned with business objectives
What people say
Could not function without you
Transformed our infrastructure
Proactive management approach
Technical capability
Flexible solutions
Services
Managed EDR
Our Managed Endpoint Detection and Response (EDR) service provides advanced protection against cyber threats including ransomware, zero-day attacks and network intrusions. Using next-generation antivirus technology, we monitor and respond to security incidents in real-time across all devices. This comprehensive solution safeguards businesses against modern cyber threats while maintaining system performance and operational continuity.
Essential Backup
Essential Backup offers cloud-based data protection with versioning capabilities for files, emails and cloud services. Our solution ensures business continuity through reliable data recovery options while maintaining compliance with legal requirements. Regular automated backups protect against data loss from cyber attacks, hardware failures or accidental deletion across multiple locations.
Email Filtering
Email Filtering service protects businesses from spam, phishing attempts and malware through comprehensive monitoring and threat detection. We implement continuity services to maintain communication during outages while providing legally compliant email archiving. This solution reduces security risks while ensuring regulatory compliance for business communications.
Cyber Security Training
Our Cyber Security Training programme addresses the human element in network security through targeted education on password management, phishing recognition and ransomware prevention. Regular training sessions keep employees vigilant against evolving cyber threats while reinforcing security best practices across all organisational levels.
VoIP Services
Flex VoIP provides integrated communications solutions combining voice, video and online collaboration tools. Our cloud-based system enables seamless communication across multiple devices while supporting remote working arrangements. This scalable solution maintains call quality and reliability while offering flexible deployment options for distributed teams.
People
Paul Horseman
Co-Founder
Co-founder with over 30 years' experience in IT support and infrastructure development. Established Flex Information Technology in 1994 to provide technology solutions that grow with business needs while maintaining industry-leading service standards.
Peter McLaughlin
Co-Founder
Co-founder who transitioned the business to a limited company in 1998. Brings extensive expertise in supporting SMEs with IT infrastructure and strategic technology implementation, focusing on long-term client relationships and service excellence.
Questions
What IT services do you offer for businesses?
We provide managed IT support, cybersecurity solutions, cloud services, network infrastructure, VoIP communications and business continuity planning tailored to individual business requirements.
Which areas do you cover for on-site support?
We serve businesses in Oxfordshire, central London and surrounding counties including Buckinghamshire, Berkshire, Northamptonshire and Wiltshire within a 30-mile radius of Oxford.
How quickly do you respond to support requests?
Our average first response time is 0.55 hours with 96% of service level agreements met for initial response times.
What security measures do you implement?
We offer Cyber Essentials certification, Managed EDR protection, email filtering, DMARC compliance and cybersecurity training to protect against modern threats.
How do you ensure business continuity?
Through comprehensive backup solutions, disaster recovery planning and proactive infrastructure management that minimises downtime and maintains operational continuity.
What makes your IT support different?
Our combination of technical expertise, strategic advisory approach and personal service with engineers who understand both technology and business requirements.
