Business Details
17 Years
experience
Emergency
services
Managed IT Support & Cyber Security Solutions
Magic IT Services was founded in 2009 to address the frustrations of local businesses with complex IT support requirements. Over the years, we have expanded our services to cover comprehensive IT solutions tailored for small and medium enterprises. Our team combines extensive industry experience with a commitment to delivering honest, transparent, and cost-effective services. We specialise in managed IT support, Microsoft 365 solutions, and cyber security services, serving businesses in Kent and providing remote support globally. Our owner-managed structure ensures a high level of personal service, with Neil Jordan, our lead engineer and database developer, directly handling client interactions.We prioritise proactive maintenance, security compliance, and client education to ensure long-term technological resilience. Our clients benefit from our expertise in system migrations, cloud integration, and cyber security certifications like Cyber Essentials. With a 93% client satisfaction rate, we focus on building lasting relationships through reliable service delivery and continuous technical innovation.
Services
Managed IT Support
Microsoft 365 Solutions
Cyber Security
Database Development
Cloud Services
Details
- Year established: 2009
Highlights and features
- We offer 24/7 proactive IT monitoring and updates
- Our team holds Cyber Essentials certification for security compliance
- Specialists in Microsoft 365 Business Premium implementations
- Flexible support options including co-managed IT services
- Owner-managed structure ensures direct technical expertise access
Associations and certifications
- Cyber Essentials
What people say
Godsend for IT needs
Knowledgeable and friendly team
Reliable service provision
Professional and patient approach
First-rate computer maintenance
Services
Managed IT Support
Our managed IT support provides continuous system monitoring and proactive maintenance for Kent businesses. We ensure 24/7 operational continuity through regular updates, security checks, and performance optimisation. Our services include on-site and remote support options tailored to your business requirements.
Microsoft 365 Solutions
We implement Microsoft 365 Business solutions with email security, cloud storage, and collaboration tools. Our services include package selection, migration assistance, and ongoing management. We provide tailored licensing options from single users to enterprise deployments with integrated backup solutions.
Cyber Security
Our cyber security services include Cyber Essentials certification, threat protection, and staff training. We implement Bitdefender GravityZone security solutions and provide password management systems. Our approach combines technical safeguards with client education to mitigate cyber risks.
Database Development
We develop custom Microsoft Access databases and integrate cloud solutions with Azure SQL. Our services optimise business processes through tailored database design and data management systems. We support both new implementations and upgrades of existing database infrastructure.
Cloud Services
Our cloud services include Microsoft 365 integration, remote support, and co-managed IT solutions. We provide global support for cloud-based systems with flexible implementation options. Our services ensure secure access to business-critical applications and data from any location.
People
Neil Jordan
Director, Lead Engineer
Director and lead engineer with extensive IT experience since childhood. Former IT Manager in local business, specialising in co-managed environments. Directly handles client support without automated systems.
Sophie Jopson
Director
Director responsible for financial and administrative operations. Ensures business compliance and operational efficiency while maintaining the company's commitment to transparent service delivery.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, Microsoft 365 solutions, cyber security services, database development, and cloud integration tailored for small and medium enterprises.
How can Cyber Essentials certification benefit my business?
Cyber Essentials certification demonstrates your commitment to cyber security compliance, helps protect against common threats, and meets requirements for government contracts and insurance policies.
Do you support businesses outside Kent?
Yes, while based in Kent we provide remote IT support and cloud services to businesses worldwide through our managed service offerings.
What Microsoft 365 packages do you recommend?
We recommend Microsoft 365 Business Premium for comprehensive security features, but offer tailored package selection based on your specific business requirements and user needs.
Are emergency IT services available?
Yes, we provide 24/7 emergency IT support with no restricted opening hours to address critical system issues and security incidents promptly.
