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It-pro Support If your company has 1-50 computers then we are a great fit! From as little as 20 + VAT per month you will have a wonderful team of people taking care of your daily tech needs. We go above and beyond to make sure you have the best computer support and customer experience possible. Technology keeps evolving at an amazing pace: leave it to us to keep up to date with the latest developments.

Our Computer Support & Managed IT support services let our customers completely outsource the installation, and continuing maintenance and support of their IT to us. Our managed IT Services are built from the ground up to meet the needs of small businesses and give you the flexibility you need to design a solution that meets your unique requirements.

Do you need help to work out what cloud support services are best for your business and to help move to those services? As experts in a range of leading cloud based solutions, we will help you identify the right cloud application for your requirements, be it a simple hosted email solution or a full business migration into the cloud.
Highlights

read more › Every IT-Pro technician is an experienced and passionate IT professional and we're used to working with a diverse group of clients in a wide range of industries. We work hard to understand your business not just your IT system which allows a real world business-to-business partnership to grow. We follow a very strict response and resolution time for all our technicians and part of this is to inform you at all times what we are doing and how long it is going to take. Our clients are all very different.

read more › Business owner at IT-Pro, loving husband to a fabulous wife and working hard to be the best dad to my favourite little lady. Over the last 13 years I have gained a vast knowledge and experience in many areas covering Desktop support, 2nd line support and remote configuration. I am passionate about my job, and believe in working hard in order to fulfil the needs of the customer. Tech support analyst by day and club diva by night, travelling round to music events, living the life. I'm often found up a hill either with one of many animal friends or with my running boots on!

read more › The right IT service are crucial for your small business, but many small businesses don't have the time, resources, or money to develop and maintain those systems. IT-Pro strategically build, optimise, and protects your infrastructure whilst providing day-to-day computer and network support services that keep your users from experiencing downtime. As a small business owner, your time is better suited to focusing on generating revenue and managing your people. Our Support & Managed IT services let our customers completely outsource the development, installation, and continuing maintenance and support of their IT to us.

read more › We offer fast, effective and fully managed server support. Many businesses rely on servers in one form or another. It could be an email server processing your staff's messages or an application server running business critical software. They all require support and maintenance. Even the slightest problem can cause huge disruption to your business, costing time and money. This is where we can help. We can take over the complete management and monitoring of your servers. You will be assigned your own server support engineer who will be your point of contact and who will get to know your business and your staff.

read more › We understand that supporting people is as important as supporting the technology they use, with this in mind we take the time to learn about your business and the people in it so we can ensure that every IT user within your business gets the PC support they need when they need it. Your computer is your business life line. Small and medium businesses face big challenges when it comes to computer maintenance and security. Computer viruses, persistent hackers, hard drive crashes, and human errors can all cause problems and threats that must be dealt with.

read more › Ad Hoc Support means just that - we can help you solve a problem either remotely or onsite. With Ad-Hoc support, there is no service level agreement and the initial response you receive and ongoing attention will depend on when an engineer is available. Customers with a support contract receive priority, which might mean a delay if our engineers are called away on an emergency. All ad hoc support is provided at our standard onsite hourly rate of 80, regardless of whether we are providing remote or onsite support.

read more › Do you need help to work out what cloud services are best for your business and to help move to those services? As experts in a range of leading cloud based solutions, we will help you identify the right cloud application for your requirements, be it a simple hosted email solution or a full business migration into the cloud. We can do all the work for you by providing a road map, migration services and passionate ongoing support! We help organizations compose an Office 365 collaborative toolset depending on their business specifics and collaboration requirements.

read more › Office 365 delivers fast, virtually anywhere access to your familiar Office tools and connects you to your email, calendars, and communication systems. Best of all, it runs the way you want, with enterprise-grade security, side-by-side support with other versions of Office, streamlined updates, and IT controls that let you manage on your terms, with your tools and processes. We help organizations compose an Office 365 collaborative toolset depending on their business specifics and collaboration requirements.

read more › IT-PRO Support ensure customers get the right solution, whether that is on-site with IT Infrastructure, in The Cloud with Data Centre services, or a hybrid environment of both on-site and cloud technology. From cloud servers and complete disaster recovery support to hosted Exchange, IT-PRO streamlines support processes as a qualified single point of contact. We understand that cloud support is not just about supporting the services that you use but also about supporting your users and devices that they use.

read more › Losing data could bring major headaches, financial loss and embarrassment but when a business critical application goes down your company can grind to a halt instantly. It's vital for your business to get serious about business continuity and disaster recovery with a cloud backup. Securing your data with cloud backup means that it's off-site and securely distributed across multiple locations. If something disastrous happens to your servers or your building, your data will still be safe-and-sound, waiting to be recovered.

read more › Network and Information security is a rapidly changing environment with a large amount of moving pieces. IT-Pro offers an approach that removes the manual, time-consuming, and labor-intensive difficulties of keeping your security current and effective. We provide the most up to date products and services that best suit your business. As a small business focused Managed Security Service Provider (MSSP), we offer the flexibility to support the needs of your small business with services that are aimed at the cost conscious small business owner.

read more › Bespoke software is created to address the needs and wants of your business. It is a growing trend in the digital world. As technology advances and user requirements evolve, bespoke software is seen as a necessity to meet the complex demands of businesses and users. Bespoke software - sometimes called custom software or tailored software - is a software solution created specifically for business. It is made entirely to specifications and tailored to the precise needs of the business. A bespoke software solution will meet all of your business requirements and it can even be developed to fit into your current ways of working.

read more › If you are contemplating an investment in software, one of the first decisions you need to make is whether to use a commercial package (off the shelf) or to commission bespoke software, that is, a system which is custom designed to fit the needs of your business. The software has features you need, but doesn't work with other systems you've already got in place. The software has some features you need, but is either not configurable enough, or is very expensive to configure. The developer has plans to add new features you need now but your business cannot influence the speed with which those new features are implemented.

read more › We work with Agile methodologies. Our process is influenced by Scrum and Kanban, taking the core principles and leaving behind some of the more prescriptive doctrine so that we are able to tailor our process for the project and client we're working with. Our processes are designed to make our team more efficient, more focused, and more consistent. Our process is collaborative. We work closely with the client from project discovery, through requirements gathering, development, testing and delivery.

read more › These terms shall take precedence over any terms to the contrary and cannot be varied unless expressly agreed in writing. Software is developed according to a requirements specification written either by the Client or by IT-Pro but which in either case has to be approved by the Client. Hardware is sourced / supplied according to a requirements specification written either by the Client or by IT-Pro but which in either case has to be approved by the Client. All work carried out either within the offices of IT-Pro or on client sites will be done based on a requirements specification written either by the Client or by IT-Pro but which in either case has to be approved by the Client.

read more › We operate from our offices in Llangollen, Denbighshire. From our location, our team of technicians deliver exceptional IT support for small businesses all over North Wales and Shropshire. We're dedicated to providing the best services and products to small businesses in North Wales and surrounding areas. We support a variety of organisations in many locations, including accountancy, legal, translation, engineering and delivery services. Whether you have an existing IT system that needs streamlining or you're in need of a complete overhaul, our team are on hand to offer advice.

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