Business Details
24 Years
experience
Emergency
services
Professional IT Support Cambridge
Established in 2002, iTEXS has built a reputation for delivering high-quality IT support and network infrastructure solutions across Cambridgeshire, Essex, Suffolk, and Hertfordshire. Our team of experienced engineers provides tailored services including managed IT support, cybersecurity solutions, and structured network cabling installations. We serve over 100 businesses, from SMEs to large organisations, offering flexible contract options and 24/7 support to meet diverse operational needs. Our approach focuses on understanding individual client requirements to deliver cost-effective, scalable solutions that evolve with business demands.With Cyber Essentials certification and partnerships with leading technology providers like ESET and Microsoft, we combine technical expertise with a commitment to data security and compliance. Our on-site and remote support capabilities ensure rapid response times, while our investment in staff training maintains industry-leading technical proficiency. We pride ourselves on long-term client relationships built through consistent service excellence and transparent communication.
Services
IT Support
Managed Services
Cybersecurity
Network Cabling
Microsoft Teams Phone
Details
- Year established: 2002
Highlights and features
- 20+ years of local IT support expertise
- Cyber Essentials certified security specialists
- Flexible support contracts available
- 24/7 emergency response service
- Proven track record with 100+ business clients
Associations and certifications
- Cyber Essentials
What people say
Fast response times
Technical expertise
Reliable solutions
Cost-effective service
Professional team
Services
IT Support
Our flexible IT support services cater to businesses of all sizes, offering on-site and remote assistance for hardware, software, and network issues. With 20 years' experience and Cyber Essentials certification, we provide rapid response times and tailored solutions. Our engineers support Microsoft 365, cloud hosting, and network infrastructure to ensure minimal downtime and maximum productivity.
Cybersecurity
Cybersecurity solutions include ESET-powered threat protection, multi-factor authentication, and anti-spam filtering. We implement robust security protocols and conduct regular penetration testing to identify vulnerabilities. Our Cyber Essentials-certified team designs custom security frameworks that comply with GDPR and industry-specific regulations for businesses in Cambridge and East Anglia.
Network Cabling
Professional network cabling services covering Cat5e to Cat6a Ethernet and fibre-optic installations. We provide full lifecycle support from site surveys and system design to fault-finding and upgrades. Our engineers ensure optimal network performance for CCTV systems, VoIP phones, and wireless access points across commercial premises of all sizes.
Managed Services
Proactive managed IT services include server monitoring, data backups, and software updates. We offer 24/7 system monitoring and maintenance contracts with guaranteed response times. Our solutions incorporate SolarWinds and Dropsuite backup technologies to protect critical business data and ensure business continuity.
Microsoft Teams Phone
Microsoft Teams Phone integration transforms your communication system with cloud-based telephony solutions. We handle complete implementation including hardware provisioning, number porting, and security configuration. Our support covers call routing, voicemail transcription, and integration with existing Microsoft 365 licenses for seamless business communications.
Questions
What IT services does iTEXS offer?
We provide IT support, managed services, cybersecurity solutions, network cabling, and Microsoft Teams Phone integration for businesses in East Anglia.
Are you Cyber Essentials certified?
Yes, we hold Cyber Essentials certification and implement industry-standard security protocols for all client systems and data protection.
Do you support remote working solutions?
Our IT support includes remote access solutions, cloud services, and secure network infrastructure to enable effective remote operations.
What areas do you cover?
We serve Cambridge and surrounding areas including Norwich, Chelmsford, and Peterborough with on-site and remote support options.
How quickly do you respond to emergencies?
We prioritise urgent issues with guaranteed response times for critical systems and 24/7 emergency support for contract clients.
Can you help with data backup solutions?
We implement automated backup systems using SolarWinds and Dropsuite technologies with regular testing to ensure data recovery capabilities.
