Business Details
28 Years
experience
Emergency
services
Trusted IT Support Services in Scotland
SupportKey has been delivering tailored IT solutions to businesses across Scotland since 1998. Founded in Paisley, our team of experienced consultants and technicians prioritise understanding each client's unique needs to provide proactive, long-term support. With over 25 years of combined experience in network infrastructure and technical training, our directors have built a reputation for reliable service delivery across diverse sectors including housing associations, charities, and public organisations. We specialise in managed IT services, unified communications, and cybersecurity solutions, ensuring businesses can focus on growth while we handle their technology requirements.Our approach combines technical expertise with personal account management, offering 24/7 system monitoring, scheduled onsite visits, and unlimited remote support. We maintain strong relationships with clients through regular consultations and tailored technology planning, adapting to evolving business environments while upholding strict data protection standards. Our commitment to quality is demonstrated through Cyber Essentials certification and a client-centric methodology that has sustained our business for over two decades.
Services
IT Support
Unified Communications
Business Continuity
Security & Data Protection
Consultancy & Training
Details
- Year established: 1998
Highlights and features
- We provide 24/7 system monitoring and automated backup integrity checks
- Our team holds Cyber Essentials certification for data protection standards
- We offer tailored support plans with guaranteed response times
- We combine 25+ years of technical expertise with personal account management
- We deliver proactive maintenance and scheduled onsite visits
Associations and certifications
- Cyber Essentials
What people say
Professional, friendly, knowledgeable
Superb IT support
Prompt and efficient responses
Reliable and progressive
Nothing too much trouble
Services
IT Support
Our managed IT services provide comprehensive technical support for Scottish businesses. We offer proactive system monitoring, scheduled maintenance, and unlimited remote assistance to ensure operational continuity. Our consultants deliver tailored solutions that adapt to evolving business needs while maintaining strict data security protocols.
Unified Communications
Integrated voice communication systems enable seamless connectivity across devices and locations. Our IP telephony solutions support hybrid working environments with secure remote access capabilities. We implement unified communication platforms that integrate with existing business systems for enhanced productivity.
Business Continuity
Backup services with automated monitoring protect against data loss and security threats. We implement local and cloud backup solutions with multiple daily backups and infinite retention periods. Our continuity plans include hardware maintenance tracking and system integrity checks.
Security & Data Protection
Comprehensive security solutions include endpoint protection, password management, and staff training programs. We provide Cyber Essentials certification support and implement advanced threat detection systems. Our security awareness training includes phishing simulations to enhance organisational resilience.
Consultancy & Training
We offer strategic technology planning and project management services alongside online learning resources. Our consultants provide tailored advice for system upgrades and cloud migration projects. The eLearning platform features courses on Microsoft 365 applications and business technology best practices.
People
Andrew May
Founder & Managing Director
With over 30 years' experience in Scottish IT industry, Andy founded SupportKey in 1998 after working as network specialist and technical trainer. He leads strategic direction while maintaining client relationships.
Tom Hutchison
Senior Technical Consultant & Director
Tom has grown the business since early years, combining support, consultancy and account management. He specialises in housing associations and charity sectors while overseeing technical operations.
Stuart Anderson
Senior Technical Consultant
Stuart joined in 2006 bringing project management expertise. He manages client accounts and provides technical consultancy with specialist knowledge in social care and public sectors.
Ryan Clark
Technical Consultant
Qualified after apprenticeship, Ryan leads service desk operations and project implementations. He combines frontline support with strategic client management responsibilities across various business sectors.
Barbara Nunes
Office Manager
Barbara manages administrative operations and accounts since joining in 2014. She supervises the service desk team while ensuring smooth office management and client communications.
Questions
What IT services do you offer?
We provide managed IT support, unified communications, cybersecurity, business continuity solutions, and technology consultancy services tailored to Scottish businesses.
Do you support remote working setups?
Yes, we implement secure remote access solutions and unified communication systems that enable seamless hybrid working environments across Scotland.
How do you handle emergency IT issues?
Our 24/7 system monitoring ensures immediate response to critical issues with guaranteed response times included in all managed service packages.
Are you Cyber Essentials certified?
Yes, we hold Cyber Essentials certification and provide support for organisations seeking to achieve this government-backed security accreditation.
Do you offer staff IT training?
We provide cybersecurity awareness training, phishing simulations, and online courses covering Microsoft 365 applications and business technology best practices.
What areas do you cover?
We serve businesses throughout Scotland including Central Belt, Highlands, and Islands with both onsite and remote support capabilities.
