Business Details
11 Years
experience
Trusted IT Support and Computer Repair Services in Barnsley
Established in 2015, Stephensons IT Support Solutions is a proactive IT support company based in Barnsley, South Yorkshire. Our team delivers comprehensive IT services to residential and business clients across Yorkshire, operating from a fully equipped workshop. We transitioned from a retail store to a dedicated call-out service to better focus on business contracts while maintaining our commitment to local customers. With 200+ five-star reviews, we offer 90-day repair warranties, professional indemnity insurance, and qualified technicians holding City and Guilds level 3 qualifications.Our services include computer repairs, cloud backup solutions, business telecoms, and Microsoft 365 management, underpinned by a client-focused approach that prioritises transparency and reliability. We maintain a physical workshop for hands-on repairs and provide both remote and on-site support, ensuring our clients benefit from tailored digital solutions that evolve with technological advancements.
Services
Computer Repairs
IT Support
Cloud Backup Solutions
Business Telecoms
Microsoft 365 Management
Residential Maintenance Plan
Custom Gaming Computers
Website Design
Referral Program
Connectivity
Details
- Year established: 2015
Highlights and features
- We have 200+ five-star reviews across Facebook, Google, and Yell
- Our technicians hold City and Guilds level 3 qualifications
- We offer 90-day warranties on all repairs
- We operate a physical computer repair workshop in Barnsley
- We provide professional indemnity insurance coverage
Associations and certifications
- Microsoft Partner
What people say
Highly rated
Qualified technicians
90-day warranties
Local business
Proactive support
Services
Computer Repairs
We provide comprehensive hardware and software repairs for computers, Macs, and laptops. Our qualified technicians handle virus removal, operating system restores, component replacements, and data recovery. All repairs come with a 90-day warranty and professional indemnity insurance coverage.
IT Support
Our managed IT services include remote monitoring, patch management, cybersecurity protection, and cloud-based solutions. We offer flexible support packages tailored to small businesses with response times ranging from 4 to 8 hours depending on service level.
Cloud Backup Solutions
We provide proactive cloud backup services with 24/7 monitoring and disaster recovery capabilities. Our solutions include unlimited cloud storage options, data loss prevention strategies, and integration with Microsoft 365 environments for business continuity.
Business Telecoms
Our hosted VoIP solutions offer advanced telephony features including call routing, voicemail-to-email, and video conferencing. We provide system setup, integration, and ongoing support with included maintenance and hardware setup.
Microsoft 365 Management
We offer complete Microsoft 365 management services including licensing advice, migration support, security configuration, and ongoing administration. Our team ensures optimal use of collaboration tools like Teams, OneDrive, and Exchange Online with compliance guidance.
People
Macauley Stephenson
Director
As founder of Stephensons IT Support Solutions, Macauley Stephenson leads our team of qualified technicians. With City and Guilds level 3 certified professionals, he has expanded our services from computer repairs to comprehensive IT solutions since 2015.
Questions
How long will my computer repair take?
Most repairs complete within 3-5 working days, depending on parts availability. We aim to diagnose faults within 48 hours and provide clear timelines before starting work.
Is my data safe during repairs?
We prioritise data security with ICO registration and professional indemnity insurance. We can perform backups before repairs and maintain strict confidentiality throughout the process.
Do you offer home visits for repairs?
Yes, we provide home visits within an 8-mile radius for £75 fixed fee. We also offer a collect-and-return service for £25, including disassembly and reassembly of your equipment.
What warranties do you provide?
We offer 90-day warranties on all repairs, 12-month warranties on replacement parts, and 3-year warranties on custom-built gaming PCs. All work is covered by professional indemnity insurance.
Can you help with business IT support?
We provide managed IT services including cloud monitoring, cybersecurity, Microsoft 365 management, and on-site support. Our packages start from £25/month per user with response times as fast as 4 hours.
