Business Details
23 Years
experience
Your Trusted IT Support Partner in Stroud
Established in 2003, PC Prop has built a reputation for reliable and accessible IT support in Stroud and surrounding areas. With over four decades of hands-on experience in computing, our founder Matt Hughes combines technical expertise with a commitment to clear communication, ensuring clients understand every step of the repair process. We specialise in on-site computer repairs, network setup, and security solutions, prioritising immediate fixes to minimise downtime. Our approach avoids technical jargon, focusing instead on practical, jargon-free tuition and written guidance for long-term confidence. Serving over 400 home and business clients, we leverage a unique problem-solving perspective shaped by our dyslexic founders creative insight into complex systems.From hardware upgrades to data recovery, our services are designed to keep systems optimised and secure. We operate with transparency, providing upfront pricing and flexible availability, including prompt phone and remote support. Our dedication to integrity and customer satisfaction has earned us enduring trust, reflected in testimonials praising our efficiency, reliability, and personable service. As an ESET Authorised Reseller, we also offer top-tier security software to protect against evolving digital threats.
Services
Computer Repairs
6-Month Checkups
Data Recovery
Wireless Setup
Virus Removal
Network Installation
Remote Support
Hardware Upgrades
Backup Solutions
IT Tuition
Details
- Year established: 2003
Highlights and features
- We offer on-site computer repairs to avoid unnecessary downtime
- Our team provides jargon-free explanations and written instructions
- We recommend proactive 6-month checkups to prevent system failures
- We serve over 400 satisfied home and business customers
- Our dyslexic founder applies creative problem-solving to complex IT issues
What people say
Quick, efficient and reliable service
Trustworthy and knows his stuff
Prompt service with very good follow-up
Cost effective service
Solution based advice
Services
Computer Repairs
We resolve hardware and software issues on-site to minimise downtime. Our approach avoids technical jargon, explaining repairs clearly while maintaining system security. Serving homes and businesses across the Cotswolds with transparent pricing and guaranteed results.
6-Month Checkups
Preventative maintenance to identify potential hardware failures and security vulnerabilities. Includes performance optimisation, malware scans, and backup verification. Recommended bi-annually to ensure long-term system reliability and data protection for personal and business users.
Data Recovery
Specialist recovery of lost or corrupted files from failed drives and devices. We employ advanced techniques to retrieve critical documents, photos, and business data. Emergency service available for urgent digital disaster scenarios with clear progress updates.
Wireless Broadband Setup
Secure wireless network configuration with signal optimisation. Includes router selection, encryption setup, and device connectivity. We extend coverage for challenging properties and ensure safe, stable internet access for home and office environments.
Remote Support
Immediate troubleshooting via secure remote connection. Resolves software issues, configuration problems, and user training without onsite visits. Available for urgent fixes and scheduled maintenance with minimal disruption to daily operations.
People
Matt Hughes
Owner & Technician
Founder of PC Prop since 2003, Matt combines 40 years of computing experience with IT and music technology qualifications. His dyslexic perspective enables creative problem-solving for complex technical challenges. Serving over 400 local customers with reliable, jargon-free support.
Questions
What areas do you cover?
We serve Stroud, Nailsworth, Painswick, Tetbury, Cheltenham, Gloucester, and surrounding Cotswold areas within a 15-mile radius.
Do you offer emergency repairs?
We prioritise urgent cases and aim to resolve critical issues within 24 hours where possible, with clear progress updates.
Can you help with business IT systems?
Yes, we support local businesses including Frowens Estate Agents and Blandon Systems with network setup, security, and maintenance.
How much do repairs cost?
Our rate is £45/hour (minimum 1 hour) with a 40p/mile travel charge beyond 15 miles. We provide written quotes beforehand.
Do you provide remote support?
Yes, we offer secure remote assistance for software issues, configuration, and training without onsite visits when possible.
What security software do you recommend?
As an ESET Authorised Reseller, we recommend NOD32 Antivirus for comprehensive protection against modern cyber threats.
