Business Details
Trusted IT Support Services Thornton-Cleveleys
With over 25 years of hands-on experience in IT support and education, I provide expert technical solutions tailored to both home users and businesses. Holding industry-recognised certifications including CompTIA A+, Network+, and Microsoft Certified Professional status, I combine academic knowledge with practical expertise to resolve computer-related issues efficiently. Services span hardware/software troubleshooting, system upgrades, and personalised tutoring, delivered either in-person across Thornton-Cleveleys or remotely using secure screen-sharing tools. My approach prioritises clear communication and transparent pricing, with all work conducted on a flexible pay-as-you-go basis.Backed by a BSc in Information Technology and formal teaching experience, I ensure clients receive technically robust yet easily understandable solutions. Remote assistance via QuickAssist and TeamViewer often resolves issues within an hour, minimising downtime while maintaining data security. As a sole trader operating from Stone Common, I maintain direct accountability for every service delivered, with contact available via phone or email 24/7 for urgent matters.
Services
Troubleshooting
System Upgrades
IT Support
Technical Tutoring
Remote Assistance
Highlights and features
- 25+ years of hands-on IT experience
- Hold multiple industry-recognised certifications
- Offer secure remote support options
- Provide transparent pay-as-you-go pricing
- Combine technical expertise with teaching experience
Associations and certifications
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Professional
- BSc Information Technology
Services
IT Support
Professional IT support covering hardware, software, and network issues for home users and businesses. Services include system diagnostics, malware removal, and performance optimisation. Technicians hold current industry certifications ensuring technically sound solutions.
Remote Assistance
Secure remote access troubleshooting using QuickAssist and TeamViewer software. Connects to devices across Windows, Mac, and mobile platforms. Resolves common issues within 60 minutes without requiring physical device transportation.
Computer Tutoring
Personalised computer skills tuition for users of all abilities. Covers operating systems, office software, and internet security basics. Delivered at client premises or via interactive remote sessions with practical demonstrations.
System Upgrades
Computer performance improvements through component upgrades and software optimisation. Services include storage migration to SSD, RAM expansion, and operating system refreshes. Uses compatible parts with warranty protection.
Device Diagnostics
Comprehensive hardware and software evaluation to identify technical faults. Includes error code interpretation, component stress testing, and malware scanning. Provides clear repair cost estimates before any work commences.
People
Steven Aspin
Owner Technician
Certified IT professional with 25+ years' experience in technical support and computer education. Holds CompTIA A+, Network+ and Microsoft certifications alongside BSc in Information Technology. Specialises in practical problem-solving and user training.
Questions
What IT services do you offer locally?
I provide computer troubleshooting, system upgrades, and technical tutoring across Thornton-Cleveleys and surrounding Lancashire areas.
Are your technicians certified?
Yes, I hold CompTIA A+, Network+ and Microsoft Certified Professional qualifications alongside a BSc in Information Technology.
Can you assist with remote computer issues?
Yes, using secure screen-sharing software I can resolve many problems remotely, often within an hour of connection.
What payment options are available?
Services operate on a transparent pay-as-you-go basis with no minimum charges or ongoing contracts required.
How quickly can you respond to support requests?
I aim to respond to all messages within 24-48 hours and offer emergency remote assistance when technically feasible.
