Business Details
We have been a trusted partner for businesses since our founding in 2013, originally established as McDonach IT Consultancy Ltd. Our team comprises experienced IT technicians dedicated to the smooth operation of your company's IT infrastructure. We believe that trust goes hand in hand with expertise, making the right relationship with our clients as important as selecting the optimal system. We can support your existing IT department by undertaking specific tasks, freeing their time for more strategic issues. Our service includes providing the most up-to-date hardware and the latest software to meet your business needs. We offer structured support contracts, with a common format based on a 12-month rolling agreement, typically for a minimum of 36 months.
We set the hourly rate for the full term with no increases during that period, providing financial predictability. Our proactive management includes remote monitoring of essential IT infrastructure 24 hours per day, 7 days per week, and 365 days per year. We guarantee confidentiality regarding any client data our employees access during the contract. We are also pleased to offer reduced hourly rates for charity-based clients to help keep their support costs to a minimum. Following a vendor-induced management buy-out, our new management structure safeguards the continued success and stability of the business.
We set the hourly rate for the full term with no increases during that period, providing financial predictability. Our proactive management includes remote monitoring of essential IT infrastructure 24 hours per day, 7 days per week, and 365 days per year. We guarantee confidentiality regarding any client data our employees access during the contract. We are also pleased to offer reduced hourly rates for charity-based clients to help keep their support costs to a minimum. Following a vendor-induced management buy-out, our new management structure safeguards the continued success and stability of the business.
Highlights and features
- Our service was founded in 2013, providing a decade of expertise.
- We fix our hourly rate for a full 36-month contract term.
- We provide 24/7/365 remote monitoring of essential IT infrastructure.
- We offer reduced hourly rates for charity-based organisations.
- We guarantee full client data confidentiality by all our employees.
Services
Monthly Support Contracts
This service provides businesses with a dedicated number of IT support hours each month. It includes proactive remote monitoring of essential servers and backups around the clock. Clients benefit from priority support, guaranteed response times, and financial stability with fixed hourly rates for the entire 36-month term.
Managed Security Services
Our managed security offering is designed to protect your business's critical data and systems from evolving threats. We provide ongoing oversight and management of your security infrastructure. This service ensures your operations are safeguarded, allowing you to focus on your core business activities with peace of mind.
Managed Cloud Services
We provide managed cloud solutions to enhance your operational flexibility and data accessibility. Our team handles the management and maintenance of your cloud environment. This allows your business to benefit from scalable technology without the complexity of in-house administration.
Charity Support Contracts
We provide specialised IT support for charitable organisations with reduced hourly rates to minimise costs. These contracts attract all the conditions and benefits of our standard monthly support agreements. This ensures charities receive high-quality, professional IT management without straining their limited budgets.
Ad-hoc Support
We offer flexible IT support for clients who prefer not to commit to a long-term contract. While the hourly rates are slightly higher, they remain very competitive, and clients still access our support platform to raise tickets. This service provides a practical solution for organisations with intermittent IT needs.
