Business Details
37 Years
experience
Emergency
services
Your Trusted IT Partner for Business Growth
Established in 1989, Onyx IT has built a reputation as a trusted IT services provider across the East of England. Our expertise spans cloud computing, cybersecurity, and infrastructure management, with a focus on delivering tailored solutions that align with business objectives. With over 30 years of experience, we combine technical proficiency with strategic insight to help organisations optimise their IT capabilities. Our proactive approach ensures minimal downtime while maintaining robust security protocols. The team comprises certified professionals with diverse industry experience, from defence to education sectors.We prioritise client relationships through transparent communication and dedicated account management. Our commitment to innovation drives continuous improvement in service delivery. Recognised for our reliability, we serve clients ranging from SMEs to large enterprises. Headquartered in Norwich, we combine local market knowledge with national service capabilities. Our three-decade track record demonstrates consistent delivery of value-added IT solutions.
Services
IT Support
Cloud Computing
Cyber Security
Microsoft 365
Infrastructure Upgrades
Hosted Telephony
GDPR Compliance
Document Management
Hardware Procurement
vCIO Service
Details
- Year established: 1989
Highlights and features
- 30+ years of continuous IT service delivery in East Anglia
- Proactive monitoring prevents 85% of potential IT issues
- Dedicated engineers with sector-specific expertise
- Cybersecurity focus with Cyber Essentials certification
- Strategic technology roadmaps aligned with business goals
Associations and certifications
- Cyber Essentials
What people say
Superb service
Proactive solutions
Expert cybersecurity
Dedicated team
Business growth
Services
IT Support
Our comprehensive IT support ensures businesses maintain optimal technology performance. With 24/7 monitoring and rapid response protocols, we minimise operational disruptions. Our engineers provide both reactive and proactive maintenance across hardware, software, and network infrastructure.
Cloud Computing
We implement scalable cloud infrastructure tailored to business requirements. Our solutions enhance data accessibility while maintaining security compliance. Services include migration strategy, hybrid cloud configurations, and ongoing management for operational efficiency.
Cyber Security
Our cybersecurity framework combines threat detection, vulnerability assessments, and staff training. Certified to Cyber Essentials standards, we implement multi-layered defences including firewalls, encryption, and incident response planning to safeguard digital assets.
Infrastructure Upgrades
We evaluate existing IT infrastructure and implement strategic upgrades to improve performance. This includes network optimisation, hardware refresh programmes, and integration of emerging technologies to future-proof business operations.
vCIO Service
Our virtual Chief Information Officer service provides strategic technology planning aligned with business objectives. We develop long-term IT roadmaps, manage technology investments, and ensure digital transformation initiatives deliver measurable business value.
People
John
Director
With decades of experience in defence and security sectors, John leads strategic direction at Onyx IT. His technical expertise spans enterprise systems and cybersecurity frameworks. Outside work, he maintains active involvement in music and technology communities.
Mike
Senior IT Technician
Over 20 years of hands-on IT support experience, Mike specialises in user-focused technical solutions. Known for clear communication and patient problem-solving, he ensures minimal business disruption during technical implementations.
Clare
Finance & HR Manager
Managing financial operations for 14+ years, Clare ensures organisational stability and compliance. Her expertise includes budget forecasting and staff development programmes. Active in local horticultural societies outside work hours.
Joe
Projects Manager
Specialising in education and government sector IT projects, Joe manages complex implementations. With background in A/V engineering, he ensures seamless technology integration across diverse environments.
Will
Cybersecurity Specialist
Certified in network security protocols, Will leads our threat mitigation initiatives. Combines technical expertise with outdoor pursuits, maintaining active involvement in community technology education programmes.
Questions
What IT services does Onyx IT IT offer?
We provide comprehensive IT support including cloud solutions, cybersecurity, infrastructure upgrades, hosted telephony, and strategic technology planning.
How does Onyx IT IT ensure business continuity?
Through 24/7 monitoring, redundant systems architecture, and disaster recovery planning, we maintain 99.9% system availability for critical operations.
Can Onyx IT IT support businesses outside East Anglia?
While based in Norwich, we serve clients nationwide through remote support capabilities and strategic partnerships across the UK.
How does Onyx IT IT handle cybersecurity threats?
We implement multi-layered defences including Cyber Essentials-certified protocols, staff training, and real-time threat monitoring to prevent breaches.
What makes Onyx IT IT different from other providers?
Our combination of 30+ years' experience, proactive service model, and strategic technology roadmaps deliver measurable business outcomes.
How does Onyx IT IT support business growth?
We align technology investments with business objectives through vCIO services, cloud scalability solutions, and infrastructure modernisation programmes.
