Business Details
21 Years
experience
Emergency
services
Your Trusted IT Partner in East Anglia
Established in 2005, Softcraft Computer Services has built a reputation as a trusted provider of tailored IT solutions for businesses across East Anglia and beyond. Our team of independent technology consultants specialises in cloud transformations, telecoms infrastructure, and 24/7 IT support, ensuring seamless operations for clients. We prioritise customer-led approaches, conducting detailed Needs Analyses before delivering customised proposals that align with specific business requirements. Our expertise spans Microsoft Azure integration, remote worker support, and resilient data backup systems that protect against fire, theft, or technical failures.With a focus on proactive maintenance, we minimise disruptions through nightly backups and 24/7 system monitoring. Our engineers combine extensive networking knowledge with flexible support options, offering both on-site and remote assistance. We maintain transparency through layman-friendly work reports and guarantee rapid emergency response within two hours when required. Our commitment to unbiased advice and cost-effective solutions has made us a preferred partner for businesses seeking reliable IT infrastructure management.
Services
IT Support
Cloud Services
Telecoms Solutions
Data Backup
24/7 Emergency Support
Details
- Year established: 2005
Highlights and features
- 20 years of experience in business IT solutions
- 24/7 system monitoring and emergency support
- Customised cloud migration strategies
- Microsoft Azure and Active Directory specialists
- Two-hour emergency response guarantee
Services
24/7 IT Support
Our round-the-clock IT support ensures businesses maintain operational continuity. With remote monitoring systems detecting issues before they impact workflows, our engineers provide rapid resolution through both remote access and on-site visits. The two-hour emergency response guarantee minimises downtime during critical situations.
Cloud Services
We specialise in cloud transformations using Microsoft Azure and Office 365 platforms. Our solutions include offsite data replication, cloud-based email systems, and hybrid infrastructure setups. These services eliminate reliance on physical servers while maintaining secure, scalable access to business-critical applications and data.
Telecoms Solutions
Comprehensive telecoms infrastructure services cover broadband provisioning, VOIP/SIP systems, and structured cabling. We implement secure access control, CCTV integration, and high-speed connectivity solutions for both new installations and system upgrades across LAN, WAN, and VLAN environments.
Data Backup
Our offsite backup solutions protect against data loss from fire, theft, or technical failures. Nightly automated backups combined with daily remote monitoring ensure rapid recovery within 24 hours. This includes cloud replication and secure storage of critical business information.
IT Consultancy
We provide unbiased IT strategy guidance through detailed Needs Analysis assessments. Our consultancy covers system optimisation, cost-effective solution design, and implementation planning tailored to specific business requirements while maintaining compliance with industry standards.
Questions
What IT services do you offer for businesses?
We provide cloud services, telecoms infrastructure, 24/7 IT support, data backup solutions, and emergency response services tailored to business needs.
Do you offer emergency IT support outside office hours?
Yes, our 24/7 support includes emergency response within two hours for critical system failures affecting business operations.
How do your cloud solutions benefit businesses?
Our cloud services eliminate reliance on physical servers, provide scalable storage, and enable secure remote access through Microsoft Azure and Office 365 integration.
What areas do you cover for on-site support?
We serve businesses across East Anglia with primary operations based in Worstead, Norfolk, and surrounding regions.
How do you handle data protection and backups?
We implement nightly offsite backups with daily monitoring, ensuring rapid recovery within 24 hours for critical business data.
Can you support existing IT infrastructure?
Yes, we offer both full network management and supplementary support for existing IT teams with flexible service packages.
