Softcraft Computer Services
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Softcraft Computer Services For almost two decades Softcraft's team of independent technology consultants have provided high quality, customer led, responsive IT system solutions to businesses in East Anglia and beyond. Softcraft remains open, so we are continuing to support our clients and their IT in this difficult time.

We are working from home - but we're able to support you remotely, this means our workforce is separated and operating in line with government advice, protecting us from all being ill together or transferring the virus should we have it.Rest assured, we can keep your business operating despite the new challenges of restricted movement, via remote support and secure, encrypted access to your IT systems.

We are restricting on-site visits to emergencies ONLY but, as always, our experienced team of IT experts will keep your business running. Our 24 hour support means that whatever the problem and whenever it arises, we will fix it and ensure your business is kept running smoothly. Our engineers have a wealth of knowledge covering all common networking systems and associated hardware and our on and off site support puts that experience right where you need it, when you need it.

read more › At Softcraft we understand how important it is for your IT system to work exactly how you need it to. We tailor our service for each client, completing a step-by-step Needs Analysis before presenting you with a detailed Customised Proposal. We'll ensure your IT solutions are customised, cost effective and meet your exact requirements. Communication, both internal and external, is the corner stone on which businesses are built, Softcraft can work with you to ensure this is effortlessly effective and reliable.

read more › Putting all your data in one building is putting all your eggs in the same basket! We offer off-site solutions to overcome the risk of fire, theft or user error to all of your vital information. Once installed the data is backed up nightly, via your broadband connection and monitored remotely every day, as a result glitches or issues with your data are detected quickly and rectified. Off site backup means that in the event of the destruction of your server (and frequently the same room the on-site backup would be stored in, if used) we can have your data back up and running within 24 hours, meaning that crisis recovery can begin immediately even if part or all of your building is out of action.

read more › Offsite cloud data replication and backup, so your business isn't reliant on power to one particular building, or on any particular server working. Your business is bigger and more complex than one server - and so your IT solution should be resilient too. Cloud based email systems such as Office 365 allow flexible feature-rich services, without the cost of conventional servers. Your company need not have a fixed server room or your own datacentre location.

read more › It's something of a common misconception that calling in IT support frequently and having them attend your site often is good service. If your systems are properly maintained, you should only have to call for assistance very occasionally. Our solutions provide this. Our goal is to increase your productivity by making your technology work for you, rather than against you. Our tailored support and maintenance packages are cost effective and flexible. We provide in-house service at a fraction of the cost of hiring your own IT personnel.

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