Business Details
28 Years
experience
Trusted IT Support in Ipswich
Established in 1998, we have built a reputation as a trusted IT partner for businesses across East Anglia. Our 26 years of experience combined with a commitment to face-to-face support ensures clients receive personalized solutions tailored to their specific needs. We specialise in proactive IT maintenance, cybersecurity, and cloud-based systems while maintaining a no-jargon approach that prioritises clear communication. Our dedicated account managers become extensions of our clients' teams, providing localised support that minimises business disruption. With a proven track record of client retention - some businesses have remained with us since our founding - we combine technical expertise with a human touch.Our engineers deliver hands-on assistance across Suffolk, Essex, and Norfolk, supported by regular in-person check-ins for contract clients. We pride ourselves on being accessible 24/7 for emergencies while maintaining the same high standards of service that have earned us consistent five-star reviews. Our mission remains simple: to handle complex technology so our clients can focus on growing their businesses without technical interruptions.
Services
IT Support
VOIP Solutions
Cybersecurity
Cloud Services
Network Management
IT Training
Website Hosting
System Upgrades
Details
- Year established: 1998
Highlights and features
- We've maintained clients for over 26 years through consistent service excellence
- Our local engineers provide rapid response across East Anglia
- Account managers become integral parts of client teams
- Face-to-face support prioritises minimal business disruption
- Clear communication without technical jargon or complexity
What people say
Outstanding service
Highly recommend
Knowledgeable team
Reliable solutions
Quick response times
Services
IT Support
We provide comprehensive IT support including proactive maintenance and troubleshooting with face-to-face assistance. Our engineers deliver immediate solutions while implementing preventive measures to minimise future issues. Clients benefit from direct access to dedicated engineers who understand their specific business requirements and IT infrastructure.
Cybersecurity
Our cybersecurity services protect businesses from digital threats through advanced protection systems and regular monitoring. We implement tailored security protocols and provide staff training to identify potential risks. Continuous system updates ensure clients remain protected against emerging cyber threats while maintaining compliance with industry standards.
Cloud Services
We offer cloud-based solutions that enhance business productivity and collaboration across teams. Our services include secure cloud migration, infrastructure management, and integration with existing systems. Clients gain flexible access to their data while benefiting from automatic updates and enhanced data protection measures.
VOIP Solutions
Our business communication solutions deliver reliable VOIP phone systems that integrate seamlessly with existing operations. We provide installation, maintenance, and upgrades for scalable telephony solutions that grow with your business needs while ensuring clear, uninterrupted communication channels.
IT Training
We deliver targeted IT training programmes to enhance staff awareness of cybersecurity threats and technology best practices. Our sessions focus on practical skills development and threat recognition to strengthen overall organisational security while improving general IT proficiency across teams.
People
Tim Goulding
Director
With over 25 years in IT services, Tim leads strategic direction while maintaining hands-on involvement in client relationships and technical operations across East Anglia.
Craig Starling
Director
As co-director, Craig oversees technical operations and service delivery, ensuring all clients receive consistent, high-quality IT support aligned with evolving business needs.
Rosemary Goulding
Director
Rosemary manages client relations and business development, leveraging her extensive experience to maintain the company's reputation for exceptional service standards.
Darren Chmiel
Engineer
Certified IT engineer specialising in network infrastructure and cybersecurity solutions, providing expert technical support to businesses across Suffolk and surrounding regions.
Daniel Swann
Engineer
Experienced systems engineer focused on cloud infrastructure and data protection, delivering reliable technology solutions that support business continuity and growth.
Questions
What IT services do you offer for businesses?
We provide comprehensive IT support including network management, cybersecurity, cloud services, VOIP systems, IT training, and 24/7 technical assistance tailored to business needs.
Which areas do you cover for on-site support?
We provide local support across East Anglia including Suffolk, Essex, and Norfolk with rapid response times to Ipswich and surrounding business locations.
How quickly can you respond to IT emergencies?
Our engineers aim to reach clients within 2 hours for critical issues, with remote support available immediately to resolve urgent technical problems.
Do you offer long-term IT support contracts?
Yes, we provide flexible support contracts with regular maintenance visits and priority response times, with many clients maintaining partnerships for over 25 years.
How do you handle cybersecurity protection?
We implement multi-layered security solutions including firewalls, monitoring systems, and staff training, with regular updates to protect against evolving cyber threats.
Can you support both cloud and on-premise systems?
Our engineers support hybrid environments, managing both cloud-based infrastructure and traditional on-site servers while ensuring seamless integration and data protection.
