Business Details
23 Years
experience
Trusted IT Support and PC Repair Services in Solihull
Established in 2003, Ben the PC Doctor has been delivering reliable IT support and computer repair services to Solihull and South Birmingham for over two decades. Our approach prioritises clarity and simplicity, ensuring clients receive straightforward explanations without technical jargon. We offer flexible service options, including remote support, on-site visits, and collection/return services, tailored to meet both business and domestic needs. Our commitment to clean systems involves removing unnecessary software to enhance performance, while our honest recommendations ensure clients only receive essential upgrades.With a focus on local expertise and customer satisfaction, we provide 20+ years of experience in resolving hardware and software issues, backed by a 6-month warranty on repairs. Our teams dedication to transparency and professionalism has earned us a strong reputation, reflected in numerous positive reviews highlighting our prompt, efficient, and cost-effective solutions.
Services
IT Support
PC Repair
Hardware Repairs
Software Troubleshooting
Data Recovery
Virus Removal
Network Setup
Device Diagnostics
System Optimisation
Smart Home Integration
Details
- Year established: 2003
Highlights and features
- We offer 20+ years of local IT expertise in Solihull and South Birmingham.
- Our team provides clear explanations without technical jargon or pressure tactics.
- Flexible service options include remote support, on-site visits, and collection/return.
- We prioritise clean systems by removing bloatware for improved performance.
- Honest recommendations ensure you only receive necessary repairs and upgrades.
What people say
Excellent service
Quick turnaround
Very professional
Highly recommend
Cost-effective solutions
Services
IT Support
Ben the PC Doctor provides comprehensive IT support for businesses and home users in Solihull and South Birmingham. Our services include network troubleshooting, system maintenance, and strategic planning to ensure minimal downtime. With flexible options like remote support and on-site visits, we help clients maintain efficient operations while prioritising clear communication and honest advice.
PC Repair
We offer expert PC and laptop repair services for hardware and software issues, including screen replacements, battery fixes, and performance optimisation. All repairs come with a 6-month warranty, ensuring long-term reliability. Our technicians diagnose problems quickly and use quality parts to restore devices to full functionality, catering to both business and domestic needs.
Software Troubleshooting
Our team resolves software issues such as viruses, system crashes, and performance slowdowns. We provide malware removal, operating system updates, and application optimisation to ensure smooth device operation. Services are available via remote support or in-person visits, with a focus on clear explanations and cost-effective solutions.
Data Recovery
We specialise in recovering lost or corrupted data from failed hard drives and other storage devices. Our process involves secure diagnostics and recovery techniques to retrieve critical documents, photos, and business files. Clients receive a replacement drive with recovered data, backed by our commitment to transparency and customer care.
Network Setup
Ben the PC Doctor installs and optimises home and business networks, including Wi-Fi routers, mesh systems, and wired connections. We address performance issues, security vulnerabilities, and device integration to ensure reliable connectivity. Services include setup, upgrades, and troubleshooting for seamless smart home and office environments.
People
Ben Hyams
Founder
Ben Hyams pioneered PC repair in Solihull, starting his business in 2003. Known for his technical expertise and customer-first approach, he established 'Ben the PC Doctor' as a trusted local service. His legacy continues through the team's commitment to quality and innovation.
John Harper
Business Owner
John Harper now leads Ben the PC Doctor, continuing Ben Hyams' vision. With deep technical knowledge and a focus on customer satisfaction, he ensures the business maintains its reputation for reliable, honest IT services in Solihull and beyond.
Malcolm
Technician
Malcolm is a skilled technician known for his efficient repairs and friendly service. He plays a key role in resolving hardware and software issues, ensuring clients receive prompt, professional support for their IT needs.
Charlie
Technician
Charlie provides expert technical support, specialising in software troubleshooting and system optimisation. His clear communication and dedication to solving complex issues have made him a valued member of the Ben the PC Doctor team.
Sarah
Customer Service
Sarah ensures seamless client interactions, coordinating repairs and providing support. Her professionalism and attention to detail contribute to the business's reputation for exceptional customer care.
Questions
What services does Ben the PC Doctor offer?
We provide IT support, PC/laptop repairs, software troubleshooting, data recovery, network setup, and virus removal for businesses and households in Solihull and South Birmingham.
Do you offer emergency repair services?
While we don't provide 24/7 emergency services, our phone lines are open seven days a week, and we prioritise urgent cases during working hours (Mon-Fri 9am-5pm).
What areas do you serve?
We primarily serve Solihull and South Birmingham, offering on-site visits, remote support, and collection/return services within these areas.
How much do repairs cost?
Costs vary by service. For example, a laptop repair starts at £40. We provide transparent quotes before any work begins, ensuring no hidden fees.
How long does a typical repair take?
Most repairs are completed within 1-3 days. Urgent cases are prioritised, and we keep clients informed throughout the process with regular updates.
Do you offer warranties on repairs?
Yes, all repairs come with a 6-month warranty, covering both parts and labour to ensure long-term reliability and customer satisfaction.
