Business Details
38 Years
experience
Emergency
services
Trusted IT Support & Managed Services in Sussex
Weald IT has been delivering expert IT support and managed services to businesses across the South East since 1988. Our ISO 27001 and ISO 9001:2015 certifications reflect our commitment to robust data protection and quality service delivery. With over 30 years of experience, we specialise in tailored IT solutions including Microsoft 365 implementation, cybersecurity, cloud services, and infrastructure management.Our team of certified professionals prioritises transparency, offering impartial advice without sales pitches. We provide 24/7 emergency support and a free initial consultation, ensuring seamless transitions for businesses outsourcing their IT needs. Our client-centric approach is evidenced by 4.95-star rated helpdesk support and over 200 positive testimonials from satisfied SMEs.
Services
IT Support
Cyber Security
Microsoft 365
Cloud Services
Managed IT
VoIP Systems
Data Backup
WordPress Maintenance
Network Infrastructure
Compliance Audits
Details
- Year established: 1988
Highlights and features
- ISO 27001-certified cybersecurity processes for data protection
- 30+ years' experience supporting SMEs across the South East
- Free initial IT consultation and seamless provider transitions
- 24/7/365 emergency support with in-house technicians
- 4.95-star rated helpdesk based on 500+ customer reviews
Associations and certifications
- ISO 9001:2015
- ISO 27001
What people say
Expert advice
Reliable support
Quick response times
Knowledgeable team
Proactive solutions
Services
IT Support
We provide comprehensive IT support covering hardware, software, and network solutions for SMEs. Our services include remote and onsite assistance with guaranteed SLAs, ensuring minimal downtime. With ISO 27001-certified processes, we deliver secure, reliable support tailored to business needs across Sussex and the South East.
Cyber Security
Our cybersecurity solutions include threat detection, data encryption, and compliance management. We implement ISO 27001 standards to protect sensitive information through advanced firewalls, regular audits, and staff training. Services cover ransomware recovery, password management, and GDPR compliance for businesses in regulated sectors.
Microsoft 365
We offer end-to-end Microsoft 365 implementation and management services. This includes license optimisation, cloud migration, and user training. As a Microsoft CSP partner, we provide cost-effective solutions with smart billing options for multi-entity organisations, ensuring seamless integration with existing IT infrastructure.
Cloud Services
Our cloud services include VPS hosting, domain management, and co-location in secure data centres. We offer scalable infrastructure with 99.9% uptime guarantees, backed by managed backup and replication solutions. Services are available on flexible monthly contracts with 24/7 technical support.
Managed IT
We provide fully managed IT services with proactive monitoring and maintenance. This includes server management, software updates, and network optimisation. Our co-managed solutions integrate with existing teams, offering flexible support levels from basic helpdesk to complete infrastructure management.
People
Mike Nelson
Managing Director
Mike founded Weald in 1988, combining technical expertise with accounting knowledge. He specialises in strategic IT implementation for business growth, maintaining hands-on involvement in complex projects while leading the management team.
Tom Winchester
Sales Director
With engineering experience since 2013, Tom provides impartial IT solutions advice. He transitioned from technical roles to sales, leveraging his practical knowledge to deliver client-focused solutions while maintaining engineering relationships.
Hazel Morris
Operations Director
Hazel has managed operations since 2006, ensuring efficient service delivery. Her meticulous approach guarantees predictable results across engineering teams, supported by her background in process-driven environments and logistics management.
Cenk Ozkan
Senior Project Engineer
Cenk, the company's first engineer since 1998, specialises in complex server installations and SAN configurations. His technical expertise and problem-solving skills make him a key resource for critical infrastructure projects and weekend emergency deployments.
Hannah Thompson
Helpdesk Lead
Hannah leads the helpdesk team since 2015, combining technical proficiency with exceptional customer service. Her background in dog training translates to effective communication skills when managing client support interactions.
Questions
What IT services do you offer for SMEs?
We provide managed IT services, cybersecurity solutions, Microsoft 365 implementation, cloud hosting, VoIP systems, and 24/7 helpdesk support tailored to SME requirements.
Are you ISO certified?
Yes, we hold ISO 9001:2015 for quality management and ISO 27001 for information security standards.
Do you offer emergency IT support?
Yes, we provide 24/7/365 emergency support with in-house technicians available for critical system issues.
What areas do you cover?
We serve businesses across Sussex, Hampshire, and Kent with rapid on-site response times.
How are your helpdesk services priced?
Helpdesk support starts at £14 per user per month with minimum 10 users, including standard SLAs and remote assistance.
Can you help with Microsoft 365 migration?
Yes, we offer complete Microsoft 365 migration services including data transfer, user training, and ongoing management.
