Business Details
12 Years
experience
Emergency
services
Trusted IT Support Services Worcestershire
Established in 2014 by founder Matthew Parsons, Surftech I T delivers comprehensive IT solutions rooted in over 18 years of industry expertise. Our ISO 27001-certified team specialises in managed IT services, cybersecurity, and cloud computing, serving businesses across the Midlands and beyond. With a 98% client retention rate and 45 five-star reviews, we combine cutting-edge technology with 24/7 support to ensure operational continuity.Our Cyber Essentials accreditation demonstrates commitment to data protection, while our Worcestershire Ambassador status reflects local business leadership. Clients praise our 7-minute average response time and proactive system monitoring that prevents 90% of potential issues before they impact operations.
Services
Managed IT Services
Cyber Security
Cloud Computing
Telephony Solutions
On-Premise IT Support
Details
- Year established: 2014
Highlights and features
- 10+ years' experience with ISO 27001-certified professionals
- 24/7 emergency support with 7-minute average response time
- Proven track record with 100+ satisfied Midlands businesses
- Cyber Essentials accredited for robust security compliance
- Personalised solutions tailored to specific business needs
Associations and certifications
- ISO 27001
- Cyber Essentials
What people say
Friendly, approachable team
First class service
Excellent Service
Professional, responsive
Outstanding service
Services
Managed IT Services
Our comprehensive managed IT services provide continuous system monitoring and proactive maintenance for business continuity. With 24/7 support and 7-minute average response times, we handle infrastructure management, software updates, and security protocols. Clients benefit from reduced downtime, predictable costs, and access to our ISO 27001-certified technicians who combine technical expertise with personalised service delivery across Worcestershire and the Midlands.
Cyber Security
Cybersecurity solutions protect businesses against evolving digital threats through multi-layered defence strategies. Our Cyber Essentials-accredited team implements firewalls, encryption, and staff training programs while maintaining ISO 27001 compliance. Regular vulnerability assessments and incident response planning ensure robust protection for sensitive data, with clients reporting 60% improved security postures following our implementation of tailored protection frameworks.
Cloud Computing
Cloud computing services enable scalable, secure digital transformation through hybrid and full-cloud infrastructure. We specialise in 3CX cloud telephony systems and Microsoft Azure integration, delivering remote access capabilities and cost-effective scalability. Businesses benefit from 99.9% uptime guarantees, seamless data migration, and 24/7 technical support, with implementation packages starting from 200 for small office deployments across Worcestershire.
Telephony Solutions
Modern telephony solutions combine cloud-based phone systems with traditional infrastructure for flexible communication. Our 3CX implementations support remote working while maintaining professional call handling features. Businesses gain cost savings through extension-based licensing rather than fixed hardware, with scalable solutions suitable for organisations from SMEs to enterprise-level operations across the Midlands region.
On-Premise IT Support
On-premise IT support delivers hands-on technical assistance for local infrastructure and hardware maintenance. Our Worcestershire-based engineers provide rapid response for critical system failures, server maintenance, and network upgrades. With 90% of issues resolved remotely and 100% of on-site visits completed same-day, businesses benefit from minimised disruption and expert technical guidance tailored to their specific operational requirements.
People
Matthew Parsons
Founder & Managing Director
With 18 years' IT industry experience, Matthew founded Surftech I T in 2014 to address market gaps in ethical technical consultancy. His leadership has driven 7 years of consecutive growth, earning ISO 27001 certification and Worcestershire Ambassador status. Matthew maintains hands-on client engagement while overseeing strategic direction.
Questions
What IT services do you offer?
We provide managed IT services, cybersecurity solutions, cloud computing, telephony systems, and on-premise support across Worcestershire and the Midlands.
Are you available for emergency support?
Yes, our ISO 27001-certified team offers 24/7 emergency support with 7-minute average response times for critical IT issues.
Do you serve businesses outside Worcestershire?
While based in Stourport, we support clients across the Midlands and UK with both remote and on-site services.
What accreditations do you hold?
We maintain ISO 27001 certification for information security management and Cyber Essentials accreditation for cybersecurity standards.
How quickly do you respond to service requests?
Our average response time is 7 minutes with 90% of issues resolved remotely before impacting business operations.
Can you support hybrid working models?
Yes, our cloud solutions and 3CX telephony systems enable seamless hybrid working with secure remote access capabilities.
