Business Details
15 Years
experience
Emergency
services
Trusted IT Support Solutions for SMEs in Worcester
Established in 2011 through the merger of three local businesses with combined expertise dating back to the 1980s, Back Office I T provides comprehensive IT solutions for small and medium enterprises. Our mission focuses on delivering jargon-free, honest advice while prioritising clients' needs through transparent communication and pricing. With over 35 years of collective industry experience, we specialise in managed services, cybersecurity, and business continuity solutions tailored to evolving technological demands. Our team combines technical proficiency with a client-centric approach, ensuring reliable support that scales alongside business growth.We maintain a commitment to sustainable operations and continuous improvement, reflected in our proactive monitoring systems and rapid response support framework. Backed by case studies demonstrating successful implementations for local businesses, our services address both infrastructure reliability and emerging cyber threats. Headquartered in Worcester, we serve clients across the West Midlands region with a focus on delivering measurable value through integrated technology strategies.
Services
Email Security
Managed Services
Cyber Security
Backup Recovery
Remote Support
VoIP Telephony
Business Broadband
Details
- Year established: 2011
Highlights and features
- 35+ years of combined IT expertise from merged local specialists
- 24/7 proactive monitoring and rapid response support framework
- Tailored solutions for SMEs with scalable service packages
- Transparent pricing policy with no hidden technical jargon
- Proven track record with documented client case studies
Services
Email Security
Our email security solutions protect businesses from phishing attacks, malware, and data breaches. We implement advanced threat protection systems that scan all incoming and outgoing communications while maintaining compliance with data protection regulations. This service includes regular security audits and custom policy configurations to match specific business requirements.
Managed Services
Comprehensive IT infrastructure management covering system monitoring, updates, and performance optimisation. Our proactive approach identifies potential issues before they impact operations, with 24/7 support available for urgent requirements. This service adapts to business growth while maintaining consistent service quality.
Cyber Security
Multi-layered security framework defending against evolving cyber threats. Includes firewall configuration, intrusion detection systems, and staff training programs. Regular vulnerability assessments ensure protection against emerging attack vectors while maintaining business continuity.
Backup Recovery
Automated backup solutions with guaranteed recovery time objectives. Our systems ensure business data remains accessible during outages or cyber incidents. Regular testing verifies recovery processes while encrypted storage protects sensitive information.
VoIP Telephony
Cloud-based communication solutions replacing traditional phone systems. Features include call routing, voicemail-to-email transcription, and integration with business applications. Scalable architecture supports growing teams while reducing communication costs.
People
Adrian Griffiths
Director
With two decades of SME IT support experience, Adrian leads strategic direction at Back Office I T. His technical expertise spans system integration and cybersecurity frameworks developed during his tenure at Viper Systems.
Mark Pattison
Lead Consultant
Holding advanced engineering qualifications, Mark specialises in infrastructure modernisation projects. His 25+ years of experience from Hazmar Engineering Consultancy informs our approach to legacy system transitions and technical support.
Questions
What IT services do you specialise in for SMEs?
We provide managed IT services, cybersecurity solutions, email protection, VoIP telephony, and business continuity planning tailored to small and medium enterprises.
How do you handle emergency IT issues?
Our 24/7 proactive monitoring system identifies potential problems before they escalate, with rapid response support available for urgent technical emergencies.
Can you help with cloud migration projects?
Yes, we assist with transitioning from on-premises systems to cloud platforms like Microsoft 365, including data migration and staff training.
Do you offer cybersecurity training for staff?
We provide comprehensive security awareness programs covering phishing recognition, password management, and safe internet practices for employees.
What areas do you cover beyond Worcester?
While based in Worcester, we serve businesses throughout the West Midlands region with both on-site and remote support options.
How do you ensure service reliability?
Through continuous system monitoring, automated updates, and regular infrastructure audits that maintain optimal performance and security levels.
