Business Details
27 Years
experience
Professional Computer Repairs in Romsey
Established in 1999, Widenet Computer Services has built an unrivalled reputation as the first-choice computer support provider for Romsey and surrounding areas. Our team delivers responsive, knowledgeable solutions for both home users and businesses, combining technical expertise with a commitment to treating clients as individuals. With over two decades of experience, we specialise in diagnosing and resolving complex computer issues, offering both workshop-based repairs and onsite support services. Our partnership with the John Lewis Partnership since 2001 demonstrates our industry credibility, while hundreds of loyal customers attest to our reliable service delivery. We provide comprehensive solutions including hardware replacement, software reinstallation, data recovery, and device configuration, with transparent pricing that only charges for hands-on time.Our team's technical proficiency extends to network setup, password recovery, and remote support, ensuring clients receive tailored assistance regardless of their technological challenges. We maintain strict adherence to professional standards, evidenced by our Test Valley Business Award win for excellence through people development. Our workshop in Romsey serves Hampshire locations including Southampton, Winchester, and Salisbury, with flexible appointment scheduling to accommodate client needs. We prioritise clear communication and customer education, helping non-technical users navigate modern technology transitions and account recovery processes. This combination of technical capability, local knowledge, and customer-centric approach has sustained our growth through word-of-mouth recommendations for over 20 years.
Services
Computer Repairs
Data Recovery
Onsite Support
Network Setup
Device Configuration
Software Reinstallation
Hardware Upgrades
Password Recovery
Remote Support
System Diagnostics
Details
- Year established: 1999
Highlights and features
- We have over 20 years of local computer repair experience
- We offer both workshop and onsite technical support services
- Our team provides data recovery solutions with specialist partners
- We are official installation agents for the John Lewis Partnership
- We deliver transparent pricing with charges only for hands-on time
What people say
Quick problem resolution
Patient technical guidance
Data recovery success
Reliable repeat service
Expert system diagnostics
Services
Computer Repairs
We diagnose and fix hardware and software issues for PC and Mac systems, including slow performance, virus infections, and component failures. Our workshop technicians replace faulty parts, upgrade storage drives, and reinstall operating systems. With over 20 years' experience, we ensure complete system restoration while preserving client data integrity.
Data Recovery
Specialist recovery of lost data from damaged hard drives and storage devices, either at our workshop or through trusted partners. We handle both physical drive failures and logical data corruption issues. Our technicians use advanced tools to retrieve critical files, emails, and documents with minimal disruption to clients.
Onsite Support
Professional technical assistance at client premises for network setup, device configuration, and system troubleshooting. Our engineers resolve wireless connectivity issues, install new equipment, and transfer data between systems. This service benefits businesses and home users requiring immediate hands-on support without transporting equipment.
Device Configuration
Comprehensive setup and optimisation of smartphones, tablets, and computers, including account recovery and service integration. We ensure devices synchronise correctly with cloud services and email accounts. Our team provides guidance on security settings and data backup procedures for new technology users.
Remote Support
Secure online troubleshooting for software issues, account access problems, and system configuration. Available by appointment, this service resolves common technical challenges without requiring physical device transportation. We guide users through solutions while maintaining strict data protection standards.
People
Nigel Powell
Director
Co-founder with over 20 years' IT experience, specialising in technical operations and customer service excellence. Led award-winning team development and maintains strong client relationships through practical problem-solving expertise.
Peter Taylor
Director
Technical director responsible for service quality assurance and complex system diagnostics. Brings extensive hardware engineering knowledge to the business, ensuring high standards in component replacement and data recovery processes.
James Lai
Director
Senior engineer with specialist expertise in network infrastructure and software integration. Recognised for patient client instruction and successful implementation of cross-platform solutions for business clients.
Questions
What computer repair services do you offer?
We provide comprehensive PC and Mac repairs including hardware replacement, software reinstallation, virus removal, and data recovery at our Romsey workshop or your location.
Do you serve areas outside Romsey?
Yes, we support clients in Southampton, Winchester, Hedge End, Test Valley, Salisbury, Waterside and surrounding Hampshire locations through onsite visits or workshop appointments.
How do I book an appointment?
Please call 01794 521100 to schedule workshop visits or onsite appointments during our operating hours Monday-Friday 10am-1pm and 2pm-6pm.
Can you help with new computer setup?
Yes, we assist with device configuration, data transfer, software installation, and account recovery for new PC or Mac systems at your home or our workshop.
Do you offer remote technical support?
We provide secure remote assistance by appointment for software issues, account access problems, and system configuration queries without requiring device transportation.
What payment options are available?
We operate on a transparent pricing model charging only for hands-on repair time, with costs agreed before work commences. Payment terms discussed during service booking.
