Business Details
19 Years
experience
Emergency
services
Your Trusted IT Partner in London
Northern Star is a global IT consultancy and support provider with offices in London, New York, and beyond. Established in 2007, we specialise in delivering tailored IT infrastructure solutions to businesses with 5 - 250 seats, particularly those operating across the UK and US. Our Account Management Methodology ensures clients receive proactive, relationship-driven support, combining industry-leading response times with locally based Technical Account Managers. Available 24/7, our team guarantees a one-hour response window for urgent issues and provides remote or on-site assistance tailored to client needs. We prioritise cost-efficiency, helping businesses optimise resources while maintaining seamless technology operations.With over 16 years of experience, we serve diverse industries, offering compliance management, office relocation support, and customised SLAs. Our London-based team manages accounts proactively through weekly 'housekeeping' services, minimising unexpected disruptions. By integrating into client workflows as trusted partners rather than mere suppliers, we ensure technology aligns with business objectives. Our remote capabilities, tested during adverse conditions like snow days or transport strikes, maintain productivity without reliance on traditional call centres. Backed by international client success stories, we combine technical expertise with a commitment to transparency and long-term client relationships.
Services
IT Support
Office Moves
Compliance Management
Remote Support
On-site Support
Details
- Year established: 2007
Highlights and features
- 16+ years of proven IT support expertise
- 24/7 support with 1-hour guaranteed response
- Tailored SLAs and local London presence
- Proactive account management and housekeeping
- Snow day resilient remote support capabilities
Services
IT Support
Our IT support delivers proactive infrastructure management with industry-leading response times. Clients benefit from custom SLAs, weekly system maintenance, and 24/7 availability via remote or on-site assistance. Our London-based Technical Account Managers ensure rapid issue resolution, minimising downtime while aligning technology with business objectives.
Office Moves
We specialise in seamless IT office relocations with minimal disruption. Our team handles data migration, network setup, and hardware logistics, ensuring continuity during transitions. With pre-move planning and post-move support, businesses maintain productivity throughout the relocation process across UK and US locations.
Compliance Management
Our compliance services ensure IT systems meet industry standards and data protection regulations. We implement audit-ready frameworks, security protocols, and documentation processes tailored to client sectors. Regular reviews and staff training maintain ongoing compliance with UK and international requirements.
Remote Support
24/7 remote IT support resolves issues without on-site visits, using secure systems for real-time troubleshooting. Our help desk operates through snow days and transport disruptions, maintaining productivity. Remote monitoring proactively identifies and fixes potential problems before they impact operations.
On-site Support
For critical issues requiring physical presence, our London-based engineers provide urgent on-site resolution. With rapid mobilisation and priority access, we address hardware failures, network outages, and complex installations. Mobile technicians ensure minimal downtime for time-sensitive IT requirements.
People
Fraser Bell
Owner
Fraser Bell leads Northern Star with over 16 years of experience in IT services, driving innovation and client-focused solutions globally.
Justin Webster
European Director
Justin Webster oversees European operations, leveraging extensive IT management expertise to expand Northern Star's presence across the UK and EU markets.
Dane Barnes
Chief Operations Officer
Dane Barnes manages global operations, ensuring seamless service delivery and process optimisation across Northern Star's international offices.
Roy Barnes
UK Director
Roy Barnes directs UK client relations, focusing on strategic account management and maintaining Northern Star's commitment to exceptional service standards.
Larry Levy
Technical Account Manager
Larry Levy provides expert technical support, combining deep IT knowledge with proactive problem-solving to ensure client systems operate at peak efficiency.
Questions
What IT services does Northern Star offer?
We provide comprehensive IT support including infrastructure management, compliance, office relocations, 24/7 remote assistance, and urgent on-site services tailored to UK-US businesses.
How quickly can Northern Star respond to IT issues?
Our guaranteed one-hour response time applies to all urgent matters, with 24/7 availability through London-based Technical Account Managers.
Do you support businesses outside London?
Yes, we serve clients globally with offices in New York, San Francisco, Brussels, Paris, and Singapore, offering localised support across time zones.
How does Northern Star handle compliance requirements?
We implement custom compliance frameworks aligned with industry standards, including regular audits, staff training, and documentation to meet UK and international regulations.
Can you assist with IT during unexpected disruptions?
Our remote support systems ensure continuity during snow days, transport strikes, or other disruptions, maintaining productivity without on-site presence.
