Business Details
14 Years
experience
Emergency
services
Trusted Computer Repairs and IT Support in Kent
Established in 2012, BL IT Solutions has become a trusted provider of IT services and computer repairs across Kent and the Southeast of England. Founded by Ben Leach, a seasoned IT professional with over 25 years of industry experience, we specialise in delivering tailored solutions for both domestic and business clients. Our team of certified experts offers comprehensive services including PC, Mac, and mobile device repairs, network setup, virus removal, and data recovery. We pride ourselves on exceptional customer service, with a commitment to same-day support, no call-out fees, and a strict 'no fix, no fee' policy.Backed by Microsoft Professional certification and partnerships with leading technology providers, we ensure our clients receive reliable, cost-effective solutions. With a fully equipped workshop in Medway and a focus on both onsite and remote support, we keep your technology running smoothly. Our testimonials reflect our dedication to quality, with clients praising our expertise, transparency, and prompt service. Whether you need emergency repairs or proactive IT management, we combine technical proficiency with a personal touch to meet your needs.
Services
Computer Repairs
Laptop Repairs
Apple Repairs
Virus Removal
IT Support
Network Setup
Data Recovery
Mobile Repairs
IT Tuition
Remote Support
Details
- Year established: 2012
Highlights and features
- We have over 20 years of experience in IT repairs and support.
- Our team are Microsoft Certified Professionals with specialist knowledge.
- We offer same-day onsite and remote support services.
- Our no fix no fee policy ensures complete transparency.
- We provide tailored IT solutions for both domestic and business clients.
Associations and certifications
- Microsoft Certified Professionals
What people say
Excellent customer service
Highly experienced team
No fix no fee policy
Quick and efficient repairs
Knowledgeable staff
Services
Computer Repairs
We repair desktop PCs and laptops for hardware failures, software issues, and performance problems. Our technicians handle Windows, Apple, and Android devices with expert diagnostics and solutions. With onsite visits, remote support, and no call-out fees, we ensure minimal disruption to your work or personal use.
Virus Removal
Our virus and malware removal service includes full system scans, threat elimination, and security software installation. We use Eset and Kaspersky solutions to protect your devices. Post-removal checks ensure complete system recovery and improved performance for both business and domestic clients.
IT Support
We provide comprehensive IT support including network setup, software installation, and data transfer. Our services cover businesses with user support packages featuring 24-hour monitoring, cloud backups, and SLA agreements. Domestic clients receive tailored solutions for home computer and mobile device management.
Apple Repairs
Specialist Apple repairs for iMacs, MacBooks, iPads, and iPhones. We handle screen replacements, OS upgrades, hardware failures, and data recovery. Our certified technicians use genuine parts and diagnostic tools to restore Apple devices to full functionality while maintaining warranty compliance where applicable.
Remote Support
Our remote support service resolves software issues, configuration problems, and system errors without requiring onsite visits. Available for Windows, Mac, and mobile platforms, this service includes troubleshooting, security updates, and user training to improve digital literacy and prevent future issues.
People
Ben Leach
Director
With over 25 years in IT, Ben founded BL IT Solutions in 2012 after managing IT infrastructure for major organisations. He specialises in hardware/software repairs and business technology management.
Dan Ward
IT Manager
Dan brings 20 years of IT expertise, particularly in Windows and Apple hardware. He joined in 2024, offering deep technical knowledge and customer-focused solutions for complex computer problems.
Trevor Williams
Field Service Engineer
Trevor has 30 years of IT experience, including enterprise-level hardware/software support. He joined in 2024, providing expert onsite repairs for Kent and Sussex clients with a focus on reliability and technical precision.
Jak Hopkins
IT Help Support Engineer
Jak joined in 2025 with expertise in Microsoft products including 365 and Copilot. He delivers remote support solutions, helping clients optimise software tools and resolve technical challenges efficiently.
Layton Armstrong Godden
IT Apprentice
Currently studying IT Helpdesk Support, Layton joined in 2024. He builds high-performance gaming PCs and provides hands-on technical assistance, combining practical skills with emerging industry knowledge.
Questions
What areas do you cover for onsite repairs?
We provide onsite services across Kent and the Southeast of England.
Do you offer emergency computer repair services?
Yes, we provide emergency onsite repairs with no call-out fees.
What payment options are available?
Payment options are discussed during service booking, with transparent pricing.
Can you repair both PCs and Macs?
Yes, we specialise in repairs for PCs, Macs, and mobile devices.
Do you provide business IT support packages?
Yes, we offer tailored support packages with proactive monitoring and SLA agreements.
