Business Details
20 Years
experience
Emergency
services
Your Trusted IT Support Partner in Hampshire
Established in 2006, Digital Design has built a reputation for delivering comprehensive IT solutions tailored to business needs. Our team comprises senior professionals with over 30 years of combined experience across diverse sectors, ensuring expert handling of complex IT challenges. We operate a ticketing system for efficient issue resolution, providing 24/7 support with out-of-hours maintenance conducted under agreed SLAs. Our engineers prioritise customer service, offering direct access to knowledgeable personnel from the first point of contact.With a focus on reliability, we enable businesses to concentrate on core operations while we manage their IT infrastructure across three continents. Our commitment to continuous improvement in cyber security practices includes annual Cyber Essentials accreditation and tailored remote working solutions. We offer free onsite IT audits to provide accurate quotations, alongside flexible consultation options via Teams, Zoom, or telephone.
Services
Managed IT Support
Third Line IT Support
Cyber Security
Cloud Solutions
IT Consultancy
Microsoft 365
Wi-Fi Solutions
Office365 Email
Daily Cloud Backup
Procurement
Details
- Year established: 2006
Highlights and features
- We offer 17+ years of IT support experience since 2006
- Our senior engineers hold 30+ years combined industry experience
- We provide 24/7 technical support with SLA-guaranteed maintenance
- We conduct free onsite IT audits for accurate quotations
- Our ticketing system ensures complete issue resolution tracking
Associations and certifications
- Cyber Essentials
What people say
Vast knowledge
React accordingly
Reliable service
Senior expertise
24/7 availability
Services
Managed IT Support
Our comprehensive IT management service acts as your virtual IT department, handling all technical requirements. We provide proactive maintenance, system monitoring, and complete issue resolution through our ticketing system. Businesses benefit from reduced overhead costs while maintaining enterprise-grade technical support.
Cyber Security
We deliver robust cyber security protection including annual Cyber Essentials accreditation and continuous security improvements. Our services cover remote worker VPNs, unified threat management, and site-to-site security solutions. Clients receive expert guidance to protect against evolving digital threats while maintaining compliance standards.
Cloud Solutions
Specialising in Microsoft 365 and Azure AD, we offer daily cloud backups for servers, PCs, and email systems. Our remote monitoring and patch management ensure continuous protection. Businesses gain secure, scalable cloud infrastructure with guaranteed data recovery options and minimal downtime.
Wi-Fi Solutions
We design and implement enterprise-grade Wi-Fi networks for offices and warehouses, including building-to-building links. Our solutions optimise connectivity across commercial environments, supporting seamless operations for both static and mobile workforces through reliable, high-capacity wireless infrastructure.
Third Line IT Support
This premium service integrates with existing IT teams to provide expert technical assistance, reducing overhead costs by up to 40%. We handle complex system architecture and infrastructure management while collaborating with your first and second line support personnel for comprehensive technical coverage.
Questions
What IT services do you specialise in?
We specialise in managed IT support, cyber security, cloud solutions, Wi-Fi network design, and Microsoft 365 integration across three continents.
Do you offer 24/7 technical support?
Yes, we provide round-the-clock IT support with SLA-guaranteed response times and scheduled maintenance outside regular business hours.
How do you handle cyber security?
We maintain annual Cyber Essentials accreditation, implement unified threat management, and provide continuous security improvements tailored to your business needs.
Can you support existing IT teams?
Our third line support seamlessly integrates with your current IT department, offering specialist expertise while reducing operational overhead by up to 40%.
How can I get an IT assessment?
We offer free onsite IT audits to evaluate your requirements, or alternatively provide remote consultations via telephone, Teams, or Zoom meetings.
