Protec IT Solutions
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Protec IT Solutions Protec IT Networks: Stable and secure internal and external office connectivity solutions. We are a computer support company based in Berkshire, providing high quality managed IT Support to small and medium size businesses in Berkshire, Surrey, Hampshire, Buckinghamshire and West Berkshire. Moving from another provider? Protec will provide a smooth and secure transition, allowing you to immediately start benefiting from exceptional service levels.

For any business, there are only so many hours in a day. It's important to focus on the things that drive profit and growth but the infrastructure and systems that operate behind the scenes are critical too. At Protec, we understand the pressure that businesses face in balancing delivery with managing their infrastructure. That's where we come in.

It's time to let your staff focus on delivery of core business, without the hassle of IT interruptions. Whether you want to outsource everything - that's our Managed IT Services solution - or just want to make use of one service, such as our Outsourced IT Help Desk, we'd love to hear from you.
Highlights

read more › Protec IT Solutions was founded in 2003 by Leigh Hostein. After providing internal support and network management in his early career Leigh saw the need for a new approach to providing reliable IT consultancy and infrastructure maintenance to businesses. He took his passion for customer and IT services, and created Protec IT to deliver real world measurable value for clients. Delivering high quality professional IT services to our clients for over 15 years has allowed us to grow to the well experienced and passionate team we are today.

read more › For many businesses, IT Support is a different language. But, no matter how good your technical knowledge, outsourcing something that isn't core business for you will save time and money as well as helping you provide better support to your team and your clients. At Protec, we provide a range of IT Support services, which add value and ensure your IT benefits are tailored to your business to help increase productivity. We can work closely with your own in-house IT teams or take your day-to-day IT issues off your hands completely.

read more › Providing a capable and first class help desk experience is critical. Our focus is on easy call logging and call progress tracking as well as professional call handlers to create that all-important first impression. Your outsourced IT Help Desk may be the first point of contact with your company for customers or staff. For that reason, it is important to create the best quality of experience, handling technical issues or resolving user technical challenges. Help desks are a common request when it comes to IT outsourcing and, at Protec, we take this part of our service very seriously.

read more › Our IT support services are available around the UK via our secure remote access platform, but we are always delighted to be able to support local companies. We can help you to plan your IT infrastructure and manage your projects, by providing an Outsourced IT Director level of service, getting involved in planning and strategy for your future IT requirements and even offering a regular presence at your office if required. Whatever your chosen solution, our services are always complemented by frequent remote and onsite status meetings.

read more › For Protec, life started with computer repair services. We can help with hardware or software issues, on desktops, laptops or tablets. We deal with viruses, spyware and malware as well as replacement components, upgrades and retrieval of lost data. Our team of professional and experienced engineers are on hand to take away all your IT troubles. All repair requests can be telephoned in to or logged with our central help desk and are then assigned a ticket. Our tracking system means you can always view the status of your ticket.

read more › Based in Bracknell, Protec delivers hands-on computer repair and laptop repair to businesses in our local area, also covering Reading, Slough, Windsor, the wider Berkshire area and out into Buckinghamshire and Surrey. We offer local computer repair services, helping with everything from the installation of new hardware to anti-virus software and data retrieval. Our experienced engineers are professional and totally focused on getting you back to an operational status. They are also trained to communicate in a non-technical way; something we have found to be critical to building strong, long-term client relationships.

read more › Protec has been meticulously delivering high quality IT projects across a number of sectors to a wide array of requirements and deadlines for over 13 years. We specialise in managing server and network migrations and installations either on premise or to the cloud. We also have extensive experience in providing additional resource to internal IT departments. Services delivered can range from assisting in internal projects or temporary backfilling of positions such as holiday cover or mid-term sick leave to large scale hardware \ software roll outs.

read more › At Protec, we pride ourselves on being able to offer a bespoke solution for each of our clients. Our unique combination of flexibility and experience enables us to tailor our services to ensure we meet your requirements exactly. When it comes to supporting our clients with their hardware and software needs, you will benefit from our experience as a Managed Service Provider, our long-term relationships and buying power with suppliers including HP, Dell, Microsoft, IBM and Lenovo, as well as our commitment to achieving the solution that is best for your business.

read more › In our digital age, businesses are more information and data-driven than ever before. Our reliance on continuous IT functionality is absolute: so it follows that disaster recovery is something all businesses need to plan for. Whether the interruption to service is driven by nature, human interference or cyber activity, modern businesses cannot afford to ignore the need for a comprehensive disaster recovery plan. As a professional and experienced managed service provider, we help our clients, both new and existing, to understand the impact of a disaster on their business by categorising their systems into tiers, working from tier one business-critical systems and applications, downwards.

read more › There's no doubt that migrating your business to the cloud offers cost savings as well as improved performance. But the ever-increasing range of cloud-based infrastructure and applications can make planning this migration a headache. That's where Protec can help. As experienced IT Solution consultants, we can help you find the solution that's right for you. By working closely with you to understand the business and comparing it to the cloud platforms available, we can design a solution that meets your current needs as well as future-proofing your business.

read more › At Protec, we have extensive experience of assisting clients in migrating their IT services from one platform to another. We look to provide peace of mind for our clients by taking the strain of the migration activity and delivering change with the absolute minimum of disruption to the business. If you need to move things around, why not get in touch and find out how Protec can take away the stress and deliver what you need while you focus on your core business? At Protec, we plan, design and project manage your migration without your business experiencing any downtime as a result.

read more › Keeping your network operational is critical to keeping your business running. Over the past 15 years, we've learnt a lot about what works and what doesn't when it comes to networking and, today, we offer solutions that combine proactive and reactive tools and processes to ensure we can act should any issues arise. We remain continually focused on maintaining uninterrupted service for our clients, using tools such as our 24/7 live network monitoring to help us understand and anticipate issues. As your managed service provider, we are proficient in everything from initial network design and cabling requirements through to migration to, and support of, cloud-based solutions.

read more › Whether you have a physical or virtual network or are looking to migrate to a cloud-based solution, Protec has the experience and knowledge to manage your needs without impacting your day to day business operations. We can design, build and service any size and type of network and we can advise on the best approach for your business, both now and in the future. We are experienced in producing clear, non-technical reports which describe the best approach for your network, including recommendations for further infrastructure investment or safety improvements.

read more › These days the internet is ubiquitous in every part of life and the majority of business processes involve using it. Continuous, reliable connectivity is therefore a must for all companies. The use of a Virtual Private Network (VPN) is a must when it comes to the handling of sensitive or restricted data, especially since the new GDPR legislation was introduced in early 2018. Data breaches can be costly and damaging to the firms and individuals involved. As cyber warfare increases, businesses need to prioritise and continually assess their own security measures to minimise the risk of hacking or data compromise.

read more › Client: Rapp Trans Requirement: On-Premise Exchange Migration to Office 365 Protec provided support for the on-premise Exchange environment at the client site for a number of years. The change in business setup and client needs drove a request for a cloud based email platform. The chosen solution was required to be easily scalable for fluctuating. The Project Assigned to Us As a result of their success in the UK, Opensky decided to expand their business into Europe by setting up an office in Spain.

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