Business Details
26 Years
experience
Emergency
services
Your Trusted IT Support Partner in Wellingborough
Established in 2000, we specialise in delivering reliable IT support and consultancy services to small businesses. Our team brings over 65 years of combined experience in business-critical computing, ensuring clients receive expert solutions tailored to their specific needs. We operate on a no-contract basis, prioritising client satisfaction through flexible support schemes and a commitment to transparency. Our approach focuses on eliminating IT vulnerabilities while providing 24/7 emergency support by prior arrangement. With a reputation built on integrity and innovation, we offer comprehensive services including cloud solutions, hardware sourcing, and software management.Our unique unit-based pricing model allows businesses to pay only for what they use, with unused units rolled over indefinitely. Backed by positive client testimonials, we maintain a client-centric philosophy that values long-term relationships over contractual obligations. Our technical expertise extends to seamless system migrations, data recovery, and remote support solutions. We pride ourselves on delivering cost-effective IT infrastructure that empowers business growth while maintaining the highest standards of service excellence.
Services
IT Support
Cloud Solutions
Hardware
Software
Support Schemes
Details
- Year established: 2000
Highlights and features
- We have over 35 years of specialist IT support experience
- Our no-contract service offers complete flexibility
- We provide 24/7 emergency support by prior arrangement
- Our unit-based pricing ensures cost-effective solutions
- We maintain a 98% client retention rate through reliability
What people say
Quick to respond
Exceptional expertise
No problem too small
Excellent communication
Cost-effective solutions
Services
IT Support
Our experienced consultants provide comprehensive IT support exclusively for small businesses. We resolve technical issues through multiple channels including telephone support, remote screen sharing, and on-site visits. Our team guarantees urgent response times within one working hour, with non-urgent matters typically addressed within 2-3 working hours. We offer flexible support schemes that allow businesses to pay only for the services they use, with no contractual obligations. Our technical expertise covers system maintenance, data recovery, and infrastructure optimisation.
Cloud Solutions
We deliver complete cloud computing solutions including Office 365 implementation, SharePoint integration, and secure cloud backup systems. Our services enable businesses to access critical applications and data remotely while maintaining robust security protocols. We specialise in email security solutions through MX backup systems and provide comprehensive cloud migration support. Our team ensures seamless integration of cloud technologies with existing IT infrastructure while maintaining compliance with data protection regulations.
Hardware
We provide expert hardware sourcing and implementation services for PCs, laptops, servers, and network infrastructure. Our consultants help businesses select the most appropriate technology solutions that balance performance, reliability, and cost-effectiveness. We offer complete installation services for new hardware deployments and ensure compatibility with existing systems. Our technical team provides ongoing maintenance and upgrade support for all hardware components within your IT infrastructure.
Software
Our software services include comprehensive advice on application selection, implementation of backup and patch management systems, and deployment of anti-virus and anti-spam solutions. We resell trusted software products that we use in-house, ensuring compatibility and reliability. Our team provides expert configuration and integration services for business-critical software applications, with ongoing support for updates, licensing, and troubleshooting.
Support Schemes
We offer flexible support schemes tailored to different business needs: Visitor Pass for one-off requirements, Companion Scheme for occasional support, and Guardian Scheme for regular IT needs. Our unit-based pricing model allows businesses to purchase support credits that never expire, with generous discounts for bulk purchases. All schemes include priority response times, no call-out fees, and rollover credits, providing complete cost control and budget predictability.
People
Sally Latimer-Boyce
Technical Director
With over 35 years of IT experience, Sally established Serendipiti (IT Services) (IT Services) in 2000 after a successful corporate career. She holds MBCS professional accreditation and has authored the best-selling 'Bloody Computers' book. Sally specialises in business-critical computing solutions and system migrations.
David Boyce
Senior Technician
David joined Serendipiti (IT Services) (IT Services) in 2017 with a BSc Hons in IT. He combines technical expertise with financial acumen, having previously served as IT Manager for a manufacturing company. David specialises in system integration and provides exceptional client support.
James Boyce
Junior Technician
James joined the team as a trainee technician after completing A-Level Business Studies. He demonstrates rapid learning ability and has developed into a valuable team member. James holds climbing instructor certification and applies his organisational skills to IT support.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including system maintenance, cloud solutions, hardware sourcing, software management, and data recovery services tailored to small business needs.
Do you require long-term contracts for your services?
No, we operate on a flexible no-contract basis with three support schemes that allow businesses to pay only for what they use.
What are your emergency support hours?
Emergency IT support is available by prior arrangement outside our standard business hours of 9am-5:30pm Monday-Friday.
How do your unit-based pricing schemes work?
Our Visitor Pass, Companion and Guardian schemes use 15-minute units with escalating discounts. Unused units roll over indefinitely with no expiry.
Which areas do you cover for on-site support?
We provide on-site IT support across Northamptonshire including Wellingborough, Northampton, Kettering, Corby and surrounding areas.
Can you help with system migration projects?
Yes, we specialise in seamless system migrations with minimal downtime, as demonstrated by our successful charity sector projects.
