Business Details
17 Years
experience
Emergency
services
Your Trusted IT Partner in Great Yarmouth
Established in 2009, we provide cost-effective managed IT services for small to mid-sized businesses across Norfolk, Suffolk, and Essex. Our team of experienced IT consultants delivers tailored solutions, combining expertise in desktop support, network design, server management, and software development. As Fujitsu Select Experts and Microsoft Cloud Solution Providers, we offer best-in-class hardware and cloud services, including Microsoft 365 management. Our Cyber Essentials and IASME Governance certifications demonstrate our commitment to cybersecurity, while our 15+ years of industry experience ensure robust IT continuity.We specialise in seamless integration with client operations, providing 24/7 support that functions as an extension of internal teams. Our vendor-neutral approach prioritises client needs over proprietary solutions, focusing on scalability, budget considerations, and long-term business growth. With dual offices in Great Yarmouth and Bury St Edmunds, we serve diverse sectors including hospitality, manufacturing, and charity organisations.
Services
IT Support
Cloud Services
Microsoft 365
Telecoms
Cyber Security
Software Development
Data Cabling
VoIP Systems
Server Support
Network Design
Details
- Year established: 2009
Highlights and features
- 15+ years' experience supporting East Anglia businesses
- Tailored IT solutions for hospitality, manufacturing, and charity sectors
- Cyber Essentials and IASME-certified cybersecurity expertise
- Fujitsu Select Experts with Microsoft Cloud Solution Provider status
- 24/7 support functioning as an extension of client operations
Associations and certifications
- Cyber Essentials
- IASME Governance Standard
What people say
Faultless support
High quality customer care
Instant technician access
Expert system knowledge
Cost-effective solutions
Services
Managed IT Support
Our fully managed IT services ensure continuous system operation through proactive monitoring and rapid issue resolution. With 24/7 support coverage and remote diagnostics capabilities, we minimise downtime while maintaining optimal performance. Our certified engineers handle all aspects of infrastructure management, from server maintenance to network optimisation, allowing businesses to focus on core operations without IT interruptions.
Cloud Services
We implement secure cloud solutions that enhance business flexibility and reduce capital expenditure. Specialising in Microsoft Azure and 365 integration, our cloud services include data migration, virtual server management, and mobile device management. This approach ensures seamless remote access while maintaining strict compliance with data protection regulations through encrypted cloud storage solutions.
Cyber Security
Our comprehensive cybersecurity services combine penetration testing, endpoint protection, and staff training to safeguard business assets. Certified to Cyber Essentials and IASME standards, we implement multi-factor authentication and password management systems while maintaining PCI/DSS compliance for financial transactions. Regular security assessments identify vulnerabilities before they become critical issues.
Software Development
We create bespoke software solutions that streamline business processes and improve operational efficiency. Our development services include SharePoint customisation, database management, and systems integration tailored to specific industry requirements. By combining modern development practices with deep understanding of local business needs, we deliver solutions that enhance productivity and drive growth.
VoIP Telephony
Our hosted VoIP solutions transform business communications with scalable, feature-rich telephony systems. Supporting both cloud-based and on-premise implementations, we provide IPCortex phone systems that integrate with existing IT infrastructure. These solutions offer advanced call management features while reducing communication costs through internet-based calling.
People
Carol Gravenell
Founder
With extensive ICT experience, Carol established IT-C to provide accessible IT solutions for SMEs. Her leadership focuses on customer service excellence and technology-driven business growth.
Barry Gravenell
Director
Bringing decades of technical expertise, Barry oversees service delivery ensuring all solutions meet strict quality standards while maintaining cost-effectiveness for clients.
Neil Rosten
Director
Neil manages technical operations, combining strategic vision with hands-on IT implementation experience to deliver innovative solutions for business clients across East Anglia.
Hayley Rosten
Director
Specialising in client relations, Hayley ensures service delivery aligns with business objectives while maintaining the company's commitment to exceptional customer support standards.
Questions
What IT services do you offer for small businesses?
We provide comprehensive managed IT support, cloud solutions, cybersecurity, VoIP telephony, software development, and network infrastructure services tailored to small business needs.
Are you certified for cybersecurity standards?
Yes, we hold Cyber Essentials and IASME Governance certifications, demonstrating our commitment to protecting client data with industry-recognised security frameworks.
Can you support Microsoft 365 implementations?
As Microsoft Cloud Solution Providers, we offer full lifecycle support for Microsoft 365, including migration, management, and optimisation of cloud productivity tools.
Do you provide 24/7 IT support?
Yes, our 24/7 support service ensures rapid response to critical issues, with engineers available to resolve IT problems at any time through our Gorleston-based operations centre.
What areas do you cover?
We serve businesses across Norfolk, Suffolk, and Essex from our offices in Great Yarmouth and Bury St Edmunds, providing both onsite and remote support services.
How do you handle emergency IT issues?
Our emergency response team prioritises critical system failures, offering immediate remote assistance and rapid onsite visits to minimise business disruption during IT emergencies.
