Business Details
22 Years
experience
Emergency
services
Your Trusted Partner for IT Support & Cybersecurity
Established in 2004, Pronetic delivers comprehensive IT support solutions tailored to businesses across southern England. Our ISO 27001-certified operations combine technical expertise with a client-centric approach, specialising in cybersecurity compliance, managed services, and technology strategy. With a proven track record in office relocations, proactive system maintenance, and vendor management, we prioritise reliability and transparency. Our team of qualified engineers provides 24/7 support desk services while maintaining strict adherence to data protection standards.Through customised technology roadmaps and rigorous IT audits, we help organisations optimise infrastructure efficiency. Our commitment to continuous improvement ensures clients benefit from both cutting-edge solutions and time-tested methodologies. Backed by long-standing client relationships and industry-recognised accreditations, we deliver measurable improvements in system performance and security compliance.
Services
IT Support Desk
Mobile Device Management
Office Relocation
Proactive Care
Technology Director
Vendor Management
Cyber Security
Cloud Services
ISO 27001 Compliance
Cyber Essentials
Details
- Year established: 2004
Highlights and features
- ISO 27001-certified information security management system
- 24/7 support desk with qualified engineers
- Proactive infrastructure monitoring and maintenance
- Cyber Essentials Plus accreditation verification available
- 18-year track record with local business clients
Associations and certifications
- ISO 27001
- Cyber Essentials Plus
What people say
Excellent service
Proactive approach
Technical expertise
Reliable support
Clear communication
Services
IT Support Desk
Our 24/7 IT Support Desk provides immediate assistance from qualified engineers. Unlike standard helpdesks, we resolve most issues immediately without message-taking. Proactive monitoring identifies system vulnerabilities before they cause disruption. This service suits businesses requiring constant technical availability and rapid response times for operational continuity.
Proactive Care
Proactive Care monitors systems every few minutes to identify potential issues before they cause downtime. Regular maintenance and security updates ensure optimal performance. This service includes cybersecurity checks and infrastructure optimisation. Ideal for businesses seeking predictable IT budgets and reduced emergency repair costs through systematic maintenance.
ISO 27001 Compliance
Our ISO 27001 certification support covers full compliance implementation and audit preparation. We help establish information security management systems that protect data across people, processes, and physical security. This service includes risk assessments, policy development, and continuous compliance monitoring for organisations seeking international security certification.
Cyber Essentials
Cyber Essentials certification support includes technical control implementation and audit readiness. We help businesses meet government standards for cyber security through network configuration, access controls, and vulnerability management. This service provides foundational protection against common cyber threats while demonstrating security commitment to clients.
Office Relocation
Office Relocation service ensures seamless IT system transfer during business moves. We handle data backup, equipment transportation, and complete system reinstallation at new premises. Temporary communication solutions maintain business continuity during transition. This service includes full infrastructure testing before resuming normal operations at the new location.
People
Andy Wilkinson
Managing Director
With over 18 years leading Pronetic, Andy combines strategic vision with hands-on technical expertise. He specialises in designing business systems that align with organisational goals while maintaining strict compliance standards.
Kate
Operations Manager
Kate oversees daily operations and client relations, ensuring smooth service delivery. Her focus on ISO compliance and customer satisfaction drives Pronetic's quality assurance processes and service improvement initiatives.
David Attwell
IT Engineer
David provides technical expertise as both engineer and client technology manager. With experience in complex system diagnostics and client training, he ensures practical solutions that meet business requirements while maintaining technical excellence.
Ewan
IT Project Engineer
Specialising in technical problem-solving, Ewan manages complex IT projects and infrastructure challenges. His expertise in server management and network architecture supports Pronetic's advanced service offerings.
Chris
IT Engineer
Chris focuses on network diagnostics and connectivity solutions. His technical proficiency in resolving infrastructure issues ensures reliable system performance for Pronetic's clients across southern England.
Questions
What IT support packages do you offer?
We provide four tailored packages: Pronetic 90 (core support), 180 (Cyber Essentials), 270 (Cyber Essentials Plus), and 360 (ISO 27001 compliance), each designed for different business sizes and requirements.
Are you ISO 27001 certified?
Yes, Pronetic maintains ISO 27001 certification, demonstrating our commitment to international information security standards and proper data protection practices.
Do you provide emergency IT support?
Yes, our 24/7 support desk handles emergency situations with rapid response times, including immediate engineer dispatch for critical system failures.
How do you ensure cybersecurity compliance?
Through combined Cyber Essentials Plus and ISO 27001 frameworks, we implement technical controls, regular audits, and continuous monitoring to maintain security compliance.
What areas do you cover?
We serve Portsmouth, Chichester, Bognor Regis, Brighton, Southampton, and surrounding areas across Hampshire and West Sussex.
Can you help with office IT relocation?
Yes, our office relocation service handles complete IT system transfer, including data backup, equipment transportation, and infrastructure setup at new premises with minimal downtime.
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