Business Details
Emergency
services
Your Trusted IT Support Partner in St. Albans
The IT Support Hub has been delivering comprehensive IT solutions for over 25 years, serving businesses in recruitment, manufacturing, and accounting sectors. Our team of certified technicians provides proactive management of IT infrastructure, combining technical expertise with a client-centric approach. We specialise in cloud migration, cybersecurity, and managed services while maintaining a commitment to clear communication without technical jargon. Our directors' extensive industry experience enables tailored solutions that align with business processes, supported by ISO27001-accredited practices.We offer flexible maintenance agreements with guaranteed response times, hardware procurement at competitive rates, and 24/7 emergency support through dedicated contact channels. Our service model focuses on preventing system failures while ensuring rapid resolution when issues arise, backed by a 99%+ SLA pass rate.
Services
Managed IT Services
Cloud Migration
Cybersecurity
Hardware Procurement
Network Infrastructure
Disaster Recovery
Office Relocation IT
Remote Access Setup
Software Licensing
Telecom Solutions
Highlights and features
- 25+ years' experience supporting recruitment, manufacturing, and accounting sectors
- ISO27001-certified cybersecurity and data protection practices
- 24/7 emergency support with guaranteed response times
- Dedicated engineers providing jargon-free technical assistance
- Comprehensive hardware procurement at competitive supplier rates
Associations and certifications
- ISO 27001
Services
Managed IT Services
Our managed IT services provide continuous monitoring and proactive maintenance of your infrastructure. We handle system updates, security patches, and performance optimisation to prevent disruptions. With tiered response times from 30 minutes for critical issues, our engineers ensure 99%+ service availability while offering transparent reporting through our helpdesk system.
Cloud Migration
We specialise in migrating on-premise systems to secure cloud environments. Our Microsoft 365 experts handle data transfer, application configuration, and user training. We support hybrid models combining cloud and local infrastructure, ensuring seamless integration with third-party databases and telephony systems while maintaining ISO27001 compliance throughout the transition.
Cybersecurity
Our cybersecurity solutions include ISO27001-aligned risk assessments, firewall configuration, and anti-virus implementation. We provide ongoing threat monitoring, staff training on phishing prevention, and incident response planning. Our engineers maintain Cyber Essentials certification and offer penetration testing to identify vulnerabilities in existing security frameworks.
Hardware Procurement
We source and install IT hardware from trusted suppliers at competitive rates. Our services cover workstation deployment, server upgrades, and network infrastructure installation. We manage purchase orders and implement asset registers while ensuring compatibility with existing systems and providing full installation and configuration support.
Disaster Recovery
Our disaster recovery plans include automated backups, offsite storage, and rapid system restoration. We configure redundant systems for business continuity and conduct regular recovery drills. In case of data loss, our engineers recover corrupted databases and restore files from previous backups while implementing improved protection measures to prevent recurrence.
Questions
What IT services do you specialise in?
We provide managed IT services, cloud migration, cybersecurity, hardware procurement, network infrastructure, and disaster recovery solutions for recruitment, manufacturing, and accounting firms.
Do you offer 24/7 IT support?
Yes, we provide 24/7 emergency support with guaranteed response times starting from 30 minutes for critical issues during standard business hours.
Are your services ISO certified?
Our cybersecurity practices align with ISO27001 standards, and we assist clients with ISO27001 accreditation requirements for their IT systems.
How do you handle office relocations?
We manage complete IT relocation including server migration, network setup, and telecom configuration. Our engineers coordinate with approved electricians and builders for full office infrastructure transitions.
Can you support hybrid cloud environments?
Yes, we manage hybrid infrastructures combining on-premise servers with cloud services, ensuring seamless integration and secure remote access for distributed teams.
What backup solutions do you offer?
We implement automated offsite backups with daily monitoring, plus disaster recovery plans that include hardware replacement and rapid data restoration procedures.
