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28 Years
experience
Your Trusted IT Partner in Chelmsford
Established in 1998, Ontraq has built a reputation as a trusted provider of tailored IT solutions for SMEs across Essex, London, and the South East. Our directors, with backgrounds in City-based financial trading IT, brought high-level expertise to the SME market, combining sector knowledge with a client-focused approach. We offer comprehensive services including managed IT support, cloud solutions, cybersecurity, and network management, with a focus on reliability and business continuity. Our team of certified engineers, based in Chelmsford, delivers proactive support and strategic IT planning to help businesses achieve their objectives. With over 25 years of experience, we specialise in sectors such as legal, finance, manufacturing, and real estate, providing scalable solutions that adapt to evolving business needs.

Our partnerships with leading technology vendors ensure access to cutting-edge tools without brand restrictions. We prioritise transparency, offering flexible service hours and fees tailored to individual business requirements. Our central location enables rapid response times across the South East, while our cloud-based services support remote working and disaster recovery. We maintain rigorous cybersecurity standards, including Cyber Essentials compliance, and provide staff training to mitigate risks. Our commitment to long-term client relationships ensures ongoing system optimisation and technical innovation.
Services
IT Support Cloud Services Cybersecurity Data Backup Network Management Disaster Recovery Remote Working Solutions VOIP Telephony Microsoft 365 Support IT Project Management
Details
  • Year established: 1998
Highlights and features
  • We offer over 25 years of experience in tailored IT solutions for SMEs
  • Our team includes certified engineers with sector-specific expertise
  • Flexible service hours and fees tailored to individual business needs
  • Proactive network monitoring and rapid response across the South East
  • Partnerships with leading technology vendors ensure cutting-edge solutions
Services
IT Support
Our IT support services provide comprehensive assistance for businesses requiring reliable technical solutions. We offer on-site, remote, and telephone-based support to maintain system efficiency. Our certified engineers deliver server maintenance, desktop support, and disaster recovery to minimise downtime.
Cloud Services
Secure, scalable cloud services enable businesses to access resources remotely while reducing infrastructure costs. We offer migration planning, hybrid cloud solutions, and security implementation. Our services support flexible working arrangements and business continuity strategies.
Cybersecurity
Our cybersecurity services protect businesses from evolving digital threats through proactive measures. We implement firewalls, monitoring systems, and staff training programs. Regular vulnerability assessments and incident response planning ensure comprehensive protection for SMEs.
Data Backup
We provide hybrid backup solutions combining cloud and local storage for optimal data protection. Our services include impact assessment, business continuity planning, and disaster recovery implementation to ensure data availability during emergencies.
Network Management
Our network management services cover design, implementation, and optimisation of business networks. We offer centralised monitoring, security configuration, and WiFi planning to ensure reliable connectivity and secure data transmission across multi-site operations.
Questions
What IT services do you offer for SMEs?
We provide managed IT support, cloud solutions, cybersecurity, data backup, network management, and IT project services tailored to SME requirements.
Which industries do you specialise in?
We have expertise in legal, financial, manufacturing, real estate, and direct marketing sectors, with tailored solutions for each industry's specific needs.
Do you offer remote IT support?
Yes, we provide remote support alongside on-site services, with cloud-based solutions enabling IT management from any location.
How do you handle emergency IT issues?
We offer prompt response during business hours, with proactive monitoring systems designed to identify potential issues before they escalate.
Can you help with cloud migration?
Yes, we provide comprehensive cloud migration services including assessment, planning, and implementation of hybrid or full cloud solutions.
Do you support businesses with existing IT teams?
Yes, we collaborate with in-house IT departments to provide additional resources, specialist expertise, and project support when needed.