1-Fix
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1-Fix We offer a full range of business IT services, from desktop and server management up to network design and cybersecurity assistance. Our team can become your entire IT resource, or we can work alongside your existing team to add additional skills to your IT department. When my system goes down, it has a really significant impact on my productivity and it's therefore important to get the problem resolved quickly but also correctly.

1-Fix Ltd exceeded my expectations in this regard, even working over the weekend to fix a problem so that I could have the system up and running on Monday morning ready for work. This system is ideal for us. It's good to know that we have the support mechanism in place as and when we need it, but it's also reassuring to know that Craig has our best interests at heart and will help us to find the right solution for our office move.
Highlights

read more › To enable us to deliver exactly what you need, we provide these services on a project basis, starting with a no-obligation meeting to fully understand your requirements and needs, either in person, by Teams or Zoom, or by phone. We then head off and prepare a quote to match your requirements. This is typically either a fixed-price project quote or a monthly support fee, depending on the type of service you require. We'll also outline the timescales and our availability, so you're clear on everything you need to know to make a decision to outsource to us.

read more › First, we spend time getting to know how your business operates. This includes finding out the type of issues you may have had in the past, the level of support you feel you need, and whether you need specific consultancy or have any up-coming projects that might affect the support requirements. Once we have a full understanding of what you require, we prepare a support quotation including three levels of cover. The top level is designed to incorporate remote support, helpdesk services and on-site support visits - all within one affordable monthly cost.

read more › Most of our clients are using our managed service offering, which allows us to work as their IT team or in harmony with their in-house IT resources, meaning we are able to have full visibility of the network, servers and devices and we can ensure that they are security patched and vulnerability scanned. We have helped a number of clients to achieve external certifications such as Cyber Essentials and Cyber Essentials Plus, ISO27001 and more generally with their requirements to comply with ICO & GDPR regulations.

read more › When we talk about Business Continuity, we're tackling it from a hardware and network perspective. By actively managing and monitoring the health of your IT equipment, we can ensure that unexpected downtime is minimised - a service that all of our Business contract clients benefit from as standard. While this is good, it's not enough for most modern businesses. After all, everything revolves around IT systems; accounting, business processes, documents. We like to go further and one of our key offerings for our clients is a Datto BDR (backup & disaster recovery) appliance, suitable for businesses of all sizes.

read more › 1-Fix works with a number of core partners, including NSN and Microsoft, to allow us to provide our clients with best-in-class VoIP solutions. We have access to a number of VoIP platforms to allow us to provide you with the telephone system that is right for you; whether your requirements are to reduce your current telephony spend, improve your phone system with increased portability or features such as wallboards or call centre functionality, or to bring all of your services under one provider.

read more › We have a wide variety of purchasing channels, enabling us to put together competitive pricing for your next IT project. Our in-house workshop allows us to pre-prepare machines prior to delivery, enabling us to undertake anything from provision of a single laptop up to the preparation and roll-out of new computers for your entire company. We are HP and HPE business partners, and our monthly spending with these firms allows us to access excellent 'special bid' pricing. We also deal with Dell, Lenovo, Fujitsu, Cisco, D-Link and ZyXEL, amongst many others, for peripherals.

read more › We're able to undertake all sorts of desktop, laptop and server repair work either on-site or at our workshop facility in Finchampstead, near Reading & Wokingham. If it's a major issue, we may need to bring it back to our workshop for repair. Otherwise, if we can fix it on-site then we will. Where 1-Fix excels is in customer service. They smash their time-frames each time without asking, and because the system is so well maintained by them, it all ticks along nicely. They are reliable and flexible, adapting their services to what WE need.

read more › Excellent IT is a baseline for excellent compliance, but it's not the whole picture. Our team is experienced at providing support and consultancy for clients in highly regulated industries with complex compliance requirements. Our core IT support packages are designed to set your company up on a security and compliance focused footing, and we have a wide variety of products and services in our toolkit to help you meet your compliance needs. We've helped many clients to achieve key compliance milestones such as Cyber Essentials, Cyber Essentials Plus, IASME GDPR and ISO 27001.

read more › We love working with forward thinking businesses that can see the value in great IT, and our property management & property development clients fall squarely into this bracket. For property management businesses, it's crucial to have 24x7 access to key data to enable you to react to an unexpected emergency. We've taken a number of property and letting management companies into the cloud, while ensuring their office IT is up to the task of keeping them agile. Our team has hands-on experience of supporting key industry packages such as CFPwinMan and Focus.

read more › We work with clients across all industry sectors, and - to let you into a trade secret - most of the IT requirements are identical regardless of the sector that you work in. Whilst we have some key skills and experience that make us strong in certain industries, our team have a very wide IT skill-set which allows us to support and manage the IT for all manner of companies. We may well even be supporting other clients in your specific industry at the moment, so it is well worth getting in touch with us to have an initial discussion.

read more › Over the years we've worked with numerous clients to assist them with various aspects of their IT requirements. From charities to luxury travel, we've applied our skills and technical knowledge to improve the security, reliability and management of their systems. You can read about some of the clients we've helped below. When my system goes down, it has a really significant impact on my productivity and it's therefore important to get the problem resolved quickly but also correctly. 1-Fix Ltd exceeded my expectations in this regard, even working over the weekend to fix a problem so that I could have the system up and running on Monday morning ready for work.

read more › We're just outside of Reading in the leafy village of Finchampstead, in a fantastic and characterful barn conversion that offers superb views of the countryside and opportunities for lots of fresh air (and the occasional cow mooing!) Members of our team are well supported both with their on the job needs and also with the little "perks" we like to offer such as soft drinks, ice creams, socials and meals out. We pride ourselves in having a strong team with a great work ethic, and we enjoy ourselves while doing it.

read more › We have grown 1-Fix through great service and great client referrals, so we wanted a referral reward scheme that really gives thanks to both the referrer and the new client for choosing us. If you refer us to a company who take up one of our IT support agreements (they will need to have 5 or more staff) then we will give your company and the new client 500 each of credit on your account to spend on anything - you can put it towards the next batch of service invoices, get some hardware, pay for your Office 365 licensing - any service or products that we directly bill to you can be paid for with the credit.

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