Business Details
43 Years
experience
Emergency
services
Your Trusted ITSM Partner for Digital Transformation
Pink Elephant EMEA has been a global leader in IT Service Management (ITSM) for over four decades, empowering organisations to adopt best practices through a comprehensive portfolio of training, consultancy, IT support, and technology services. Our expertise spans enterprise service management, connecting people, processes, and technology to deliver tailored solutions that drive digital transformation. With a proven track record, we optimise operations and enhance service delivery for clients across diverse sectors. Our commitment to equality, diversity, and inclusion ensures a supportive environment for employees and clients alike. Through social value initiatives, we bridge the digital divide by donating refurbished IT equipment to underserved communities.Backed by global 24/7 service centres and partnerships with leading technology providers, we provide scalable, future-proof solutions. Our clients benefit from accelerated ITSM maturity growth, supported by thought leadership and practical experience. From managed IT support to award-winning e-learning platforms, we deliver end-to-end service management excellence. Our case studies demonstrate measurable success in transforming IT operations for multinational corporations, educational institutions, and non-profits. Partnering with Pink Elephant EMEA means unlocking the full potential of service management initiatives with a trusted, innovative partner.
Services
ITSM Consulting
Award-Winning Training
Managed IT Support
Technology Solutions
E-Learning Platforms
ServiceNow Implementation
IT Resourcing
Process Optimisation
Digital Transformation
Out-of-Hours Support
Details
- Year established: 1983
Highlights and features
- We have over 40 years of experience in IT Service Management best practices.
- Our global 24/7 service centres ensure uninterrupted IT support.
- We deliver tailored solutions connecting people, processes, and technology.
- Our partnerships include ServiceNow, Ivanti, and Freshworks technology experts.
- We combine thought leadership with practical experience in service management.
Services
ITSM Consulting
Our ITSM consulting services help organisations optimise service operations through process maturity assessments and strategic implementation. We specialise in ITIL, ISO/IEC 20000, and ServiceNow integrations, delivering scalable solutions for enterprise clients. With decades of experience, we transform IT service delivery frameworks to enhance efficiency and alignment with business goals.
Award-Winning Training
We provide globally recognised ITSM training courses trusted by over 250,000 professionals. Our e-learning platform and classroom sessions cover ITIL 4, PRINCE2, COBIT, and DevOps certifications. Flexible learning formats include bite-sized modules and virtual training programmes tailored to organisational needs across multiple time zones.
Managed IT Support
Our 24/7 managed IT support services include service desks, incident management, and out-of-hours coverage. We combine multilingual teams with best practice frameworks to deliver rapid resolution and minimise downtime. Customisable support packages cater to organisations requiring scalable IT resourcing solutions across global operations.
Technology Solutions
We implement and optimise service management technologies from partners like ServiceNow, Ivanti, and Freshworks. Our solutions include tool selection, CMDB strategy, and service catalogue design. By aligning technology investments with business objectives, we help clients maximise ROI and operational efficiency in their ITSM ecosystems.
Digital Transformation
Our digital transformation services integrate people, processes, and technology to modernise IT operations. We specialise in SIAM frameworks, cloud migration, and automation strategies that enhance agility. Through case studies and proven methodologies, we enable organisations to achieve sustainable growth and competitive advantage in evolving digital landscapes.
Questions
What ITSM frameworks do you specialise in?
We specialise in ITIL 4, PRINCE2, COBIT, ISO/IEC 20000, and ServiceNow integrations for comprehensive service management solutions.
Do you offer international support services?
Yes, we provide 24/7 multilingual IT support across our UK, Netherlands, and South Africa locations with global service delivery capabilities.
How can I access your training courses?
Our award-winning training is available through our e-learning portal, public classroom schedules, and bespoke virtual programmes for corporate teams.
What technology partnerships do you have?
We partner with ServiceNow, Ivanti, Freshworks, and Cherwell to deliver custom-fit service management technology solutions for enterprise clients.
Can you help with ISO/IEC 20000 certification?
Yes, we've supported multiple clients in achieving ISO/IEC 20000 certification through process assessments and implementation of best practice frameworks.
How do you handle emergency IT support requests?
Our global 24/7 service centres provide immediate assistance for critical IT issues, ensuring minimal business disruption through rapid resolution protocols.
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