Business Details
Trusted IT Support and Security Solutions in Cardiff
At Redtree IT, we believe trust is earned through transparency and consistent service excellence. Since our founding, we have prioritised fixed-cost pricing, 30-day rolling contracts, and unlimited support to eliminate the frustrations often associated with traditional IT providers. Our team of seasoned professionals brings decades of combined experience in managed services, cybersecurity, and cloud solutions, serving businesses across Cardiff and surrounding regions. We specialise in removing the complexity of IT infrastructure through tailored strategies, including Microsoft 365 migrations, cyber security audits, and 24/7 helpdesk support. Our approach combines technical expertise with a commitment to client education, ensuring businesses understand their digital risks and opportunities.With a proven track record of maintaining long-term client relationships - including one spanning over 14 years - we focus on becoming an extension of our clients' teams rather than just a service provider. Our investment in cutting-edge tools like automated patch management and dark web monitoring demonstrates our dedication to proactive protection. By handling vendor coordination and offering regular technology reviews, we help businesses focus on growth while we manage their digital infrastructure. Our client testimonials consistently highlight our responsiveness, technical proficiency, and the peace of mind that comes from working with a team that genuinely understands their operational needs.
Services
IT Support
Security Audits
Cloud Backup
Consultancy
Digital Transformation
Helpdesk Support
Server Management
Vendor Management
Regular Technology Reviews
Cybersecurity Solutions
Highlights and features
- Fixed-cost pricing with no hidden fees
- 30-day rolling contracts with no long-term commitment
- Team with decades of combined IT industry experience
- 14-year track record maintaining long-term client relationships
- Unlimited support including site visits at no extra cost
Associations and certifications
- Cyber Essentials Certification
What people say
Lovely, helpful guys
Timely manner
Trust them completely
Honest approach
Nice coffee too
Services
Managed IT Support
Our managed IT support provides comprehensive technology management through fixed-cost monthly packages. This includes antivirus protection, data backup, web filtering, and vendor coordination. Our Cardiff-based team ensures your systems remain operational with average issue resolution times under one hour. With unlimited site visits included, we handle both reactive support and proactive maintenance to prevent disruptions.
Cyber Security Solutions
We implement multi-layered security measures including advanced email threat protection, DNS web filtering, and automated patch management. Our Cyber Essentials-certified team conducts 365 security audits and dark web monitoring to identify vulnerabilities. We help businesses understand their specific risks and implement practical protection strategies that evolve with emerging threats while maintaining compliance with industry standards.
Cloud Migration Services
Specialising in Microsoft 365 migrations, we help businesses transition to cloud-based operations while maintaining data integrity. Our services include cloud backup solutions, collaboration tool implementation, and hybrid infrastructure management. We ensure seamless integration between cloud and on-premise systems while providing ongoing support to maximise productivity and security in your new digital environment.
IT Consultancy
With experience supporting over 1,500 end users, our consultants provide expert guidance on digital transformation and infrastructure optimisation. We offer regular technology reviews, policy development, and system integration advice. Our vendor-neutral approach means we recommend solutions that best fit your specific business needs rather than pushing proprietary products.
Helpdesk Support
Our responsive helpdesk provides immediate access to experienced engineers through phone and online ticketing systems. We maintain average resolution times under one hour with clear communication throughout the support process. The service includes both reactive problem-solving and proactive system monitoring to prevent issues before they impact operations, with real-time ticket tracking available to clients.
People
Mat
Office Manager
Mat oversees daily operations and team management at Redtree IT. With extensive experience in organisational leadership, he ensures smooth business operations while providing technical support during peak periods. His approach combines strategic oversight with hands-on problem-solving expertise.
Sam
Support Team Lead
Sam leads our technical support team with over a decade of IT experience. He specialises in system troubleshooting and user support, combining technical expertise with clear communication. His deep knowledge of business software solutions helps clients maximise productivity while maintaining system stability.
Jeff
Hardware Specialist
Jeff manages hardware delivery and integration with 20+ years of IT infrastructure experience. He ensures seamless hardware implementation while providing technical support. His expertise in system integration bridges traditional IT requirements with modern business needs, maintaining compatibility across diverse environments.
Paul
Security Expert
Paul specialises in cybersecurity solutions with a focus on threat prevention and compliance. He conducts security audits and implements protection strategies while staying current with evolving digital risks. His proactive approach helps businesses maintain robust security postures through regular assessments and staff training.
Andrew
Helpdesk Engineer
Andrew provides frontline technical support with a focus on user experience. His problem-solving skills and knowledge of business systems help resolve issues efficiently. He combines technical proficiency with clear communication to ensure users understand solutions while maintaining system integrity.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including managed services, cybersecurity, cloud solutions, and technology consultancy tailored to SME needs.
How do you handle data security for businesses?
We implement multi-layered security including email protection, web filtering, patch management, and regular security audits to identify vulnerabilities.
What contract terms do you offer?
We provide flexible 30-day rolling contracts with fixed costs and no long-term commitments, ensuring transparency and budget control.
Do you provide on-site technical support?
Yes, unlimited site visits are included in our support packages to address hardware issues and implement critical system changes.
How do you support business continuity?
We ensure continuity through cloud backups, disaster recovery planning, and proactive system monitoring to prevent operational disruptions.
Can you help with Microsoft 365 implementation?
Yes, we specialise in Microsoft 365 migrations, security configuration, and optimising collaboration tools for improved business productivity.
