Our team of experts will become your In-House IT department; rapidly and efficiently responding to issues, often before you even know they exist. We specialise in real, lasting solutions - not quick patches that only come back later. We cover everything from your Servers and Network Infrastructure, to your Computers, Workstations and Mobile Devices.
Vendor Management is a big part of what we do - because our clients don't have the time to be stuck in the middle when their supplier is blaming another and vice versa - we'll manage everyone in the chain to ensure the problem is resolved quickly and permanently. Because business continuity is at the heart of what we do, all of our clients enjoy comprehensive back-up and disaster recovery solutions as part of their Managed IT Support.
We're continually impressed by Redtree with the service they offer and the expertise of their staff. Redtree are keen to ensure problems are resolved fast and that we're satisfied with the service. They really do 'tick the boxes' for the IT support we need as an SME.
Vendor Management is a big part of what we do - because our clients don't have the time to be stuck in the middle when their supplier is blaming another and vice versa - we'll manage everyone in the chain to ensure the problem is resolved quickly and permanently. Because business continuity is at the heart of what we do, all of our clients enjoy comprehensive back-up and disaster recovery solutions as part of their Managed IT Support.
We're continually impressed by Redtree with the service they offer and the expertise of their staff. Redtree are keen to ensure problems are resolved fast and that we're satisfied with the service. They really do 'tick the boxes' for the IT support we need as an SME.
Services
Your own IT department would cost a fortune to run.
You'd need space, training and plenty of expensive kit.
But working with Redtree is just as good, if not better.
We don't take up space or take time off.
If you're in South Wales or the West of England, you can call us 24/7 on a fixed-cost basis with no hidden charges.
FREE, unlimited solutions-based IT consultancy.
Anything from a single labour-saving software solution to migrating an entire network to the cloud.
We'll provide the right solution at the right time, at the right price.
You'd need space, training and plenty of expensive kit.
But working with Redtree is just as good, if not better.
We don't take up space or take time off.
If you're in South Wales or the West of England, you can call us 24/7 on a fixed-cost basis with no hidden charges.
FREE, unlimited solutions-based IT consultancy.
Anything from a single labour-saving software solution to migrating an entire network to the cloud.
We'll provide the right solution at the right time, at the right price.
Unlimited We've listened to our clients and the feedback was clear - our clients don't want to have to think "is this problem bad enough to call in the IT Support" worrying what it will cost this time.
They want a fixed price, no surprises product.
No need for a single point of contact another thing our clients asked for - No single point of contact, anyone can contact us directly.
We can't see any point in asking users to have to ask someone else to tell us their PC isn't doing what it should and have them take time out of their day to reiterate the problem to us it's inefficient and ineffective so each user is given their own log-in for our Helpdesk and we'll talk to them directly.
They want a fixed price, no surprises product.
No need for a single point of contact another thing our clients asked for - No single point of contact, anyone can contact us directly.
We can't see any point in asking users to have to ask someone else to tell us their PC isn't doing what it should and have them take time out of their day to reiterate the problem to us it's inefficient and ineffective so each user is given their own log-in for our Helpdesk and we'll talk to them directly.
A big part of the ethos behind RedTree is our unlimited offering - we're constantly looking to improve our service so we often ask new clients why they decided to join us, they usually say it's because their former IT Support company charged them a few hundred pounds whenever they turned up.
A major server failure or malicious viral attack could mean 10, 20 even 30 hours of on-site support - with most IT Support Companies charging at 75 + VAT per hour, plus a call out fee the bills can be huge!
A major server failure or malicious viral attack could mean 10, 20 even 30 hours of on-site support - with most IT Support Companies charging at 75 + VAT per hour, plus a call out fee the bills can be huge!
We believe the best way to fix IT problems, is to avoid the problems happening in the first place.
Often, we don't hear from our clients for months at a time.
That's a good thing.
It means that the systems we've put in place are doing their jobs, guarding against dramas and quietly monitoring your equipment.
So all of our agreements come with the latest Server and Network Monitoring Software which will alert our Technicians to any problems which can often mean we can remedy things before you even notice anything has gone wrong We call it proactive monitoring and it's all about fixing problems before they happen.
Often, we don't hear from our clients for months at a time.
That's a good thing.
It means that the systems we've put in place are doing their jobs, guarding against dramas and quietly monitoring your equipment.
So all of our agreements come with the latest Server and Network Monitoring Software which will alert our Technicians to any problems which can often mean we can remedy things before you even notice anything has gone wrong We call it proactive monitoring and it's all about fixing problems before they happen.
When a Hard Drive fails, recovering data can take weeks and cost thousands of pounds - worst still sometimes it's impossible and the data is lost forever.
This can have a seriously detrimental effect on a business - months of bookkeeping, confidential client data, outstanding orders and payments, payroll information all lost.
The downtime can be just as bad, 2-3 weeks without a network or data can grind a business to a complete halt.
That's why we take data backup very seriously.
At no extra charge, you'll get your data backed up on our secure server every night while you sleep.
This can have a seriously detrimental effect on a business - months of bookkeeping, confidential client data, outstanding orders and payments, payroll information all lost.
The downtime can be just as bad, 2-3 weeks without a network or data can grind a business to a complete halt.
That's why we take data backup very seriously.
At no extra charge, you'll get your data backed up on our secure server every night while you sleep.
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