Zed One
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Zed One Zed One enables small and medium-sized organisations to enjoy the benefits of technology that are normally only available to larger organisations. We offer IT support services for a low cost fixed monthly fee. We also provide pay as you go IT support services for SMEs that prefer to pay for their IT support on demand. Zed One are extremely professional.

Their staff are very friendly and are obviously very experienced with the technology they install and support. Importantly, they don't talk down to you in technical babble, but explain things in business terms. Since the implementation of the new solution in 2008 Zed One has supported our systems on a daily basis, Zed One's very approachable staff identify issues before they become real problems.

We looked at a number of companies, before finally deciding upon Zed One. We initially gave them a 3 month trial and after they impressed us during this period we switched all of our IT requirements to them. Zed One ticked all the boxes, they were local, demonstrated considerable expertise, had the number of staff needed to support a company of our size and explained things to us in a non-technical manner.
Highlights

read more › We offer tailored services to take care of your business's IT Support needs so that you don't have to. We are flexible, customer focused and results driven. Our services can be customised to meet any organisation's technology requirements. From offering a total outsourcing service, where we effectively act as your IT Support department to a more personal, hands-on and consultative approach. Zed One are there for you each step of the way. Our skills and expertise offer a cost-effective way of unlocking the value in your hardware and software investment and ensure that you get the maximum return on your investment.

read more › IT Support problems? There are many reasons why you may be thinking of switching your current IT Support providers. Read on for some of the most common reasons and to see how Zed One can make your business IT Support work for you. With our unique Pay-As-You-Go Zed Blocks, there's no fixed term contract. You can use what you want when you want. You don't have to. We have a 30 day rolling contract with most of our customers that use our managed services. We take pride in our customer service delivery, whether thats over the phone, eMail or even Zoom!

read more › Protecting your business data, no matter where it lives Datto in partnership with Zed One provide comprehensive backup, recovery and business continuity solutions to enterprises of any size nationwide. We offer a full service project management consultancy with broad industry experience and a strong track record for project delivery. The audit includes a full asset inventory. We will also recommend how to resolve any existing problems and how to improve the efficiency and capacity of your systems.

read more › Zed One managed everything perfectly and the whole process of deploying the new VoIP platform was very smooth with minimal business disruption. The service and advice we receive from Zed One is excellent. You can rely on them to do exactly what they say they are going to do, which is a rare thing these days. Zed One staff are very approachable and proactive. They identified a number of problems before they became real issues for us and came up with solutions. We utilise Zed Blocks to provide a high level of support care for students and reduce calls to in-house team.

read more › The Essentials monthly support package is perfect for small businesses that want to concentrate on growing their business rather than worrying about IT. All our support packages are 100% scalable. It's easy to add or remove users, so it takes care of your future IT needs as well as your current ones. Our most popular support package. The Premium monthly support package is perfect for small to medium sized businesses that are highly reliant on their IT but want to avoid the cost and management headache of running their own internal IT function.

read more › Zed Blocks can cut your annual IT support costs by around 40% compared to a fixed cost contract. Want to find out more? Download our Zed Blocks Documentation. Zed Blocks are prepaid blocks of IT support time. They are rather like a pay-as-you-go mobile phone tariff, but instead of buying airtime, you buy IT support time which you can use whenever you need to sort out an IT problem. Zed Blocks give your company the comprehensive 24/7/365 support usually found only in the most expensive annual contracts.

read more › Professional managed IT services from Zed One brings you all the benefits of your own IT department at a fraction of the cost. Want to find out more? Download our Managed IT Services Documentation. With Zed One's IT Department service, you decide the level of IT support your company needs. We offer a choice of three affordable fixed cost plans, and whichever one you choose, it will live up to its name. Just like a really good in-house IT Department, we take over all responsibility for the smooth running of all your systems, so you don't have to worry about them.

read more › If your PC breaks down, "Bare Metal Recovery" technology allows a complete restore of service to a new workstation. Our Cloud Hosted Exchange service is a cheaper and simpler alternative to owning and managing your own on-premises mail server. Gives you the latest software from Microsoft and other leading suppliers when you need it, without requiring any upfront capital investment. Our Hosted PBX service is a cheaper and simpler alternative to owning and managing your own on-premises phone exchange.

read more › Our Cloud Hosted Desktop service is a cheaper and simpler alternative to owning and managing your own business IT network. Desktop users still have the same functionality and familiar Windows environment along with the Microsoft Office suite. All hosted in a secure UK data centre, opposed to a local machine/server in the building. Users can access their personal cloud desktop with full mobile working capabilities over a secure encrypted protocol anywhere with an internet connection. Scalable, flexible and affordable.

read more › Get access to feature rich telephony, low cost calls and great sound quality. Our Hosted Managed Telephony service gives your business immediate access to low cost phone calls and saves you from having to buy and maintain a conventional PBX system. A single incoming call rings multiple phones all at the same time, so your office phone, home phone, mobile phone and branch office phone, can all ring simultaneously - you simply answer whichever phone you are near. Your customers and colleagues only need to remember one number and you never need miss a call again.

read more › Zed One's managed Software as a Service (SaaS) gives you the latest software from Microsoft and other leading suppliers without requiring a huge upfront capital investment. Your hardware costs are also reduced. You don't need a server, and old, under-powered PCs and laptops gain a new lease of life once all their software is removed and served via the cloud. Users can access their personal cloud applications with full mobile working capabilities over a secure encrypted protocol anywhere with an internet connection.

read more › Broadband services are available in both ADSL and VDSL technologies. Both of which give you high-speed connection with unrivalled contention ratios and an unbeatable customer support, all for a low-cost flat fee. With speeds from 10Mbps right up to 1Gbps-Zed One Technology's Fibre Leased Line access services are ideal for those organisations that regard their Internet and MPLS VPN connectivity as absolutely mission critical. With the ever increasing internet based "cloud" products used in day to day business, whether it be eMail, Telephony or File Storage.

read more › How long will it take you to configure another server that you can restore that data to, even if you were able to get a same day replacement? The cost of a technology outage can cripple a business. Discover how much an outage could cost you and how you can minimize downtime and keep your business running with Zed One. Should your business experience a hardware failure, the server can be virtualised instantly on the Datto appliance. The advanced web interface allows for configuration of system resources including CPU, Memory and Network Interfaces.

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