Urban IT Support
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We'll help you to get the most out of your technology - implementing and supporting IT systems that are secure, resilient and flexible. We work with small and mid-sized organisations - providing strategic IT input, proactive management and jargon-free IT and technology solutions that boost productivity and help your business to grow. With our managed IT support contracts, you'll benefit from dedicated support from a member of our team, backed up by our award-winning Halifax-based IT helpdesk with 24/7 availability.

This gives you a single-point of contact for everything IT related; irrespective of whether you need to set up a brand new laptop, or repair a tried and trusty computer. We can also support bigger projects: From server installations, through to full infrastructure upgrades and everything in between. Our low overheads and local focus means we offer an affordable service that's tailored to your needs - with work undertaken by Microsoft Certified Professionals.

Don't just take our word for it though - we can put you in touch with some of our existing clients directly to hear what they think of the service!
Highlights

read more › Enjoy total peace of mind with our pay-monthly and pay-as-you-go IT support packages. Designed for small and medium sized businesses that are looking for an all-in-one solution, these packages guarantee round-the-clock IT support - at a fraction of the cost associated with setting up your own IT department. Founded in 2005, our Halifax-based team has grown and won awards to become Yorkshire's leading choice for IT Support. You'll benefit from a 16 minute average fix time, unlimited 24/7 support, and over 15 years of hands-on IT experience.

read more › For most of our customers, we're the 'outsourced IT Department' - and even if you've got an internal IT Team, we can work with them to plug any gaps or support them with project work. We're proud that our customer retention rate is amongst the highest in the sector, with businesses, schools and charities from across West Yorkshire continuing to choose Urban every year. That said, we're happy to put you in direct contact with some of our existing customers - so you'll hear first hand exactly how we're supporting businesses.

read more › With offices in Halifax, Leeds and and Bradford, this firm specialises in family law, employment advice and property disputes - with 150 employees based across the three sites. With reliable and dependable IT systems crucial to meeting tight deadlines, an ageing server and network infrastructure (some of which dated back 15+ years) meant systems were slow, frequently crashed/froze, and a lack of backups and anti-virus made the network exposed to immediate failure and security breaches. From the outset, it was clear that years of underinvestment and a lack of maintenance in IT had left them in a vulnerable position.

read more › Access your computer screen - from anywhere. New from Microsoft is Windows Virtual Desktop - giving you the freedom to access your entire Windows or Mac desktop, including business applications (such as Microsoft Office, Sage or Adobe), e-mails and files from anywhere. You'll see and be able to work on your own desktop, just like you would at the office, from any device - including laptops, desktops, iPad's and tablets. With robust security, and 99.9% uptime, this option is ideal for staff who need access to work applications and files from home or when out of the office.

read more › Urban are Sophos partners, giving you access to next-gen IT and cyber-security - all managed through one, centralised portal. With attacks more co-ordinated than ever before, Sophos ensures your computers, servers and network are talking to each other - providing unrivalled protection against potential security breaches. It's a simple yet effective idea that means you get better protection against advanced threats, and spend less time responding to incidents. Whether you're a small business with three computers, or a large organisation with hundreds of devices, we provide award-winning, unrivalled protection at affordable prices.

read more › Whether your business has five computers, or five hundred computers, Urban have the experience and resources to routinely maintain and repair hardware, software and network faults. We'll supply, maintain and support everything IT-related, including computers, servers, Azure-based machines, network equipment and cabling - ensuring maximum coverage for your IT infrastructure. With financially backed Service Level Agreements, and awards for service quality, our average fix time is just 16 minutes - with issues reported to us by e-mail, telephone or live-chat.

read more › Whether you're moving into a new office, expanding an existing site, or just needing some support with your existing network, Urban can cover the start-to-end project. We've worked on projects from simple cable-runs in an office of 10 computers, through to the design, installation and support of a structured multi-site network with hundreds of devices. All of the below services can also be provided outside of normal office hours to minimise any disruption. We tailor each solution to the client, and all of the below services can also be provided outside of normal office hours to minimise any disruption.

read more › Sometimes, you might not necessarily need a full time IT Manager - but still need someone to look after IT from an operational and strategic viewpoint. Increasingly popular with smaller/medium sized companies, our Virtual IT Manager package allows you to access specialist IT Support, guidance and strategic advice - at the fraction of the cost of a full time IT Manager. You'll gain access to a single, dedicated IT Manager for your organisation. No helplines, support desks or tickets - just one dedicated phone number - with direct access to your manager who knows your IT systems inside out.

read more › Inventory management, with straightforward uploading of products, automatic stock control alerts and product variations i.e. Mobile app, allowing you to manage your shop, track and oversee orders and manage inventory on-the-go. Our sites perform great regardless of how and where they're viewed. Responsive websites automatically adjust to the screen size - meaning they look perfect on everything from mobile phones, through to widescreen computer monitors. As standard, our sites include integrated eCommerce software - giving you powerful tools to sell online and reach new markets.

read more › Our pay-monthly or pay-as-you-go IT Support covers small and medium sized businesses throughout Bradford, including Bingley, Keighley, central Bradford, Queensbury, Ilkley and surrounding areas. As standard, our IT Support provides a single point-of-contact for all computer, server, email, network and phone issues - reinforced with a 16-minute average fix time and 24/7 support. We work with some of the largest technology brands, including Microsoft, Sophos and SNOM - enabling your business to have access to the latest tech to help boost growth and productivity.

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