Business Details
Your Trusted IT Partner in Bournemouth
Reward I.T, based in Bournemouth, specialises in delivering tailored IT solutions for small and medium-sized businesses. With over 30 years of combined experience, our approach combines expert technical support with a friendly, cost-effective service. We adapt our offerings to align with evolving client needs and budgets, providing dynamic IT support that evolves alongside businesses. Our services include cloud hosting, cybersecurity, data backup, hardware installation, and network infrastructure. We prioritise direct human support, swift response times (average call pickup in 5 seconds), and all-inclusive packages with unlimited support.As an ESET partner, we offer advanced cybersecurity solutions and maintain a commitment to no long-term contracts. Our team serves Bournemouth, Poole, Dorset, Ferndown, Wimborne, Ringwood, and Christchurch, ensuring reliable, personable IT support. Customer retention is a testament to our dedication to excellence, with clients praising our professionalism, responsiveness, and transparent approach.
Services
IT Support
Cloud Hosting
Cyber Security
Data Backup
Hardware Installation
IT Consultancy
Network Infrastructure
VoIP Telephony
Onsite Support
PC Repair
Highlights and features
- We offer over 30 years of combined IT expertise tailored to SME needs.
- Our average call pickup time is just 5 seconds for urgent support.
- We provide all-inclusive packages with unlimited support and no hidden fees.
- Our team delivers direct human support without automated ticketing systems.
- We are ESET-certified cybersecurity specialists with advanced threat protection.
Associations and certifications
- ESET
What people say
Friendly, informative and honest service
Genuinely care about us as a business
Great value and brilliant technical support
Professional, knowledgeable and friendly team
Respond to issues quickly and offer great support options
Services
IT Support
Reward I.T provides reliable, flexible, and cost-effective remote and onsite IT support tailored to SMEs. Our services include unlimited support packages, pre-pay options, and on-demand assistance. With an average call pickup time of 5 seconds and over 90,000 resolved support tickets, we ensure minimal downtime and swift issue resolution. Our approach prioritises direct human interaction over automated systems, offering businesses the feel of an internal IT department without the overhead costs.
Cloud Hosting
Our cloud hosting solutions offer scalable, secure hosting for websites, applications, and Microsoft 365 integration. Services include email solutions, web hosting, spam filtering, and robust data backup. We provide tailored cloud migration strategies, ensuring seamless transitions with minimal disruption. Partnering with global vendors and smaller specialists, we deliver unbiased advice to select the best cloud solutions. Our managed services ensure businesses benefit from cost savings, enhanced security, and productivity gains reported by 82% of SMBs adopting cloud technology.
Cyber Security
Reward I.T offers comprehensive cybersecurity services, including ESET endpoint protection, firewall management, email security, and staff training. Our approach includes initial security audits, proactive network monitoring, and implementation of advanced threat protection. With 52% of UK data breaches caused by malicious attacks, our solutions reduce vulnerabilities through real-time monitoring and incident response. As an ESET partner, we provide award-winning antivirus, anti-ransomware, and encryption tools, alongside 90-day free trials of ESET products for businesses seeking enhanced protection.
Data Backup
Our data backup and fallback services ensure business continuity with cloud backups, server protection, and ransomware recovery. We offer file restoration, replication setup, and comprehensive audit procedures to identify vulnerabilities. With 30% of UK firms experiencing cyber breaches annually, our solutions mitigate data loss risks through daily backups and rapid recovery. Services include offsite replication, email security, and disaster recovery plans, ensuring businesses can restore operations swiftly after incidents like fire, theft, or system corruption.
Network Infrastructure
We design and manage advanced network infrastructure to enhance productivity and security. Services include WiFi system deployment, server solutions, user management, and network monitoring. Our proactive approach reduces downtime by up to 60% through continuous system checks and remote diagnostics. With expertise in onsite network support and future-proofing installations, we ensure businesses benefit from high-speed connectivity, seamless device integration, and scalable infrastructure. Our solutions align with industry standards, delivering 99% on-time appointment rates and 99.99% VoIP uptime for reliable operations.
People
Andrew Ward
Director
Andrew founded Reward I.T to provide excellent service without long contracts. With over 30 years of experience, he prioritises customer care, independence from restrictive supplier agreements, and tailored IT solutions. His leadership focuses on customer retention through exceptional service.
Questions
What IT services do you offer for SMEs?
We provide IT support, cloud hosting, cybersecurity, data backup, hardware installation, network infrastructure, VoIP telephony, and consultancy tailored to SME needs.
Do you offer 24/7 IT support?
No, our standard support hours are Monday-Friday 8:30am-5:30pm, but we prioritise rapid response within 5 seconds during operating hours.
Are there long-term contracts?
No, we operate without long-term commitments, offering flexible packages including pre-pay and on-demand support options.
How quickly do you respond to support requests?
Our average call pickup time is 5 seconds, with 99% on-time appointments and over 90,000 resolved support tickets.
How do you handle cybersecurity for businesses?
We conduct security audits, implement ESET-certified solutions, provide staff training, and offer 24/7 network monitoring to prevent breaches.
What areas do you serve?
We support businesses in Bournemouth, Poole, Dorset, Ferndown, Wimborne, Ringwood, Christchurch, and surrounding regions.
