FixPoint IT Support Online based

FixPoint IT Support provides friendly, practical computer repairs and IT support for homes and small businesses in Basildon and the surrounding Essex area.

Whether your computer is running slowly, your laptop needs attention or your Wi-Fi keeps dropping out, we can help. Our services include PC and laptop repairs, computer tune-ups, virus and malware removal, Wi-Fi troubleshooting, printer setup, hardware upgrades and data backup.

We also help small businesses with Microsoft 365, email, websites and everyday IT support.

With Microsoft Certified Expert expertise, clear explanations and a no fix, no fee approach, we make getting technical help straightforward.

Visit our website to tell us whats wrong, send an enquiry or contact us through WhatsApp.

Website

Services

Computer & PC Repairs Report

Diagnosis and repair of desktop computer faults, including Windows errors, crashes, overheating, startup problems and hardware issues. We explain the options and agree the price before chargeable work begins.

Laptop Repairs Report

Help with laptop charging problems, worn batteries, damaged screens, overheating, keyboard faults and Windows issues. We assess the problem and explain whether repair, an upgrade or replacement offers better value.

Computer Tune-Ups & Health Checks Report

Practical checks for slow PCs and laptops, covering startup programs, storage, updates, security and device health. Safe cleanup and straightforward advice on improvements that could help your computer run more smoothly.

Irus & Malware Removal Report

Removal of malware, unwanted pop-ups, browser redirects and suspicious software. We also review security settings and provide practical advice to help protect your device and accounts against repeat problems.

Wi-Fi, Home Networks & Printer Help Report

Troubleshooting for weak Wi-Fi, dead zones, unreliable connections and devices that keep disconnecting. Help with router and mesh Wi-Fi setup, wireless printers, smart devices and everyday home networking problems.

FixPoint IT Support Report

Get a new PC or laptop ready to use, with help setting up software, accounts, updates and transferring your files. We also assess and install suitable SSD and memory upgrades to improve older computers.

FixPoint IT Support Report

Help recovering deleted or inaccessible files where possible, assessing storage problems and setting up practical backup arrangements. We can help protect important documents, photographs and business files with suitable local or cloud backups.

Small-Business IT Support Report

Friendly, practical IT support for small businesses, covering computers, staff accounts, Microsoft 365, networks and everyday technical problems. Choose one-off assistance, scheduled maintenance or an ongoing support arrangement.

Microsoft 365 & Email Support Report

Help with Microsoft 365 setup, Outlook email, Teams, OneDrive and user accounts. We troubleshoot sign-in, synchronisation and access problems, helping your team use its everyday tools more effectively.

Website Design & Creation Report

Clear, responsive websites for small businesses, designed to explain your services and make enquiries straightforward. Support includes planning, page structure, mobile usability, enquiry forms and launch.

Local SEO & Search Visibility Report

Practical SEO support to help search engines and potential customers understand your business. We review technical issues, page titles, descriptions, service content, internal links and local search opportunities, with clear priorities for improvement.

Website Speed & Usability Optimisation Report

Improve an existing websites loading speed, mobile experience and ease of use. We identify performance problems, confusing navigation and enquiry barriers, then make targeted improvements based on the findings.

Windows Server & Small-Business Server Support Report

Practical support for Windows Server, shared files, user access, permissions, updates, storage and backups. We troubleshoot faults, review maintenance needs and help plan sensible server upgrades or replacements.

Cyber Security Reviews, Cyber Essentials & PCI DSS Support Report

Security reviews for small businesses, covering devices, accounts, updates, networks and backups. We provide prioritised improvements, Cyber Essentials readiness support and PCI DSS preparation, including evidence gathering and technical remediation. Formal certification or specialist assessment is handled through the appropriate qualified provider.

Online Booking System Setup Report

Help choosing and setting up an online booking system for your business. Configure services, staff availability, calendars, confirmations and reminders, with website integration and payment connections where the chosen platform supports them.

Video Conferencing & Meeting Room Setup Report

Setup and troubleshooting for Microsoft Teams, Zoom and Google Meet. Help with meeting-room cameras, microphones, speakers, screens, accounts, calendars and network problems, followed by testing and straightforward guidance for staff.

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