Shackleton Technologies
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Shackleton Technologies is a highly experienced IT Support company. We provide a strategic IT management approach using the latest technologies to increase productivity and collaborative working whilst helping you make your business cyber secure. Our superpower lies in the comprehensive IT support service offering embodied in our 4-block framework (or the "4 blocks", to those in the know) which provides our clients with an outsourced IT service that leaves no stone unturned.

We pro-actively monitor your systems and advise you on the best technology and solutions for your business needs. We understand the benefits of a tailored IT support approach and will work with you to understand your requirements, both in the present and allowing for future growth and development. Modern businesses have an enormous range of technologies available to them.

Cloud services have transformed the way teams work within a business helping them become more agile than ever before. Employees have the flexibility to work from anywhere, as if they were in the office, contributing to a noticeable boost in productivity and team morale.
Highlights

read more › Formed in 2004, Shackleton Technologies is a highly experienced IT support company with our headquarters based in Dundee's Technology Park. We provide a strategic management approach to IT managed services, supporting organisations across the UK. We work best with clients that value the benefits of what technology can bring to their business. Our aim is to protect and future-proof their systems, ensuring they make the right IT decisions as they grow. We work with businesses across a wide range of sectors, including law firms, accountants, engineering companies, manufacturing firms and the Public and Third sectors.

read more › Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. N-able is the industry's top performing remote monitoring and management (RMM) automation platform and has been deployed worldwide by thousands of IT service providers. This software enables Shackleton to efficiently monitor both servers and desktop computers, helping organisations to dramatically lower their monthly support costs.

read more › Our team brings together over 60 IT skillsets, with experts in cloud services, server management, backup and disaster recovery, data and systems security, telecoms and a full range of network and systems deployment, management and support. Our ethos is one of respect and support for colleagues and clients alike. It is this in-depth expertise and approach that means we play a highly effective part in supporting clients across Scotland. With a background in accountancy and finance, Steve truly understands how the right IT strategy can improve profitability.

read more › Shackleton was a core part of our team. During the opening period, everything worked as expected, with no niggles or teething problems. It is a testament to everyone involved in getting everything into place and on time. IT support keeps your business operations smooth and efficient. With less time spent diagnosing IT problems and dealing with painfully slow connections, your team can stay focussed and on task throughout the day. We don't just upgrade your IT, we also give you access to a dedicated team of IT specialists - at a fraction of the price it would cost to employ an IT team in-house.

read more › Data privacy is at the forefront of many users' minds. With our Cyber Security solutions, we minimise the risk of compromised data, protecting your reputation and your bottom line. Compromised data incidents halt workflow and productivity as you get systems back up and running. Investing in robust Cyber Security solutions not only minimises the chance of an attack, but also ensures you're up and running faster if the worst happens. Cyber criminals and hackers continually change their tactics to try and infiltrate even the most sophisticated security systems.

read more › With increasing reliance on IT and near zero tolerance for downtime it is crucial for all businesses to plan for the unexpected. The increase in ransomware attacks and high-profile data breaches over the last few years has reinforced the importance of data security and robust business continuity solutions. Data loss can be devastating to any business, whether it be caused maliciously, through user error, by a system failure or a catastrophic event such as a fire or flood. Want to learn more about how our Business Continuity services can help keep your business safe?.

read more › Today, internet connectivity plays a pivotal role in the life of the typical SME. Email has changed the way businesses communicate. E-commerce is transforming how businesses sell their products and services. And, most recently, SMEs are turning to the cloud for data storage, business software (such as Google Docs and Salesforce) and telephony services (IP telephony). Our network of providers offer a number of connectivity and communications solutions for businesses across the country. We work with you to review what services you currently use and what your requirements will look like for the future, advising on the best options available for your business.

read more › Investing in your IT security keeps your business and data protected from online threats and physical disruptions. Prevent data loss and secure your most valuable assets with our business resilience planning. Anytime access to IT experts who guide you in finding the best technologies to support the growth of your business and help you scale. Have reassurance you're making the best decisions to achieve your business goals with consultation from business-savvy industry experts. We help you keep risks to a minimum and get up and running faster in the event of a disaster - ensuring productivity and profit-margins don't suffer.

read more › Our IT Services model has been created to provide a comprehensive package that offers full support throughout your entire business, from proactive monitoring of your IT infrastructure to live 'end user' support with one of our highly experienced technical engineers. Our IT Infrastructure Management Services covers both the physical and virtual environment. We pro-actively manage and monitor your systems to ensure things are running smoothly and securely and ensure your physical network and hardware is kept up-to-date.

read more › The team at Shackleton are here to help you and your business, providing IT support, information and resources to ensure you stay informed and up to date. Scroll down to explore our content and make sure you check back regularly for more guides to download! Download our useful 'Remote Working Survival Kit' for tips and advice on how you and your business can make the most of working remotely. We have created a quick help guide to help you navigate Microsoft Teams and the features available to you.

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